TM
Tiaan M
Active since Jul 2014
13
Reviews
0
Industries
Reviews
13 reviews18 months ago
Have been a client of theirs for 3 years
Have been a client of theirs for 3 years. I recently added a new car to my existing policy. There was a misunderstanding around the tandc's of my cover which lead me to Mpho. Had a great experience speaking to Mpho, he understood the problem and managed to resolve the problem and still give me the deal which I was originally promised. I can not comment on any claim experience, but I am happy with the prompt and efficient service which I have received from MiWay over the years.
53 replies
50 months ago
They take your money and do not deliver.
These guys are either running a very lucrative money making scheme or they are using one client's money to pay of debt owed to another client. They advertise and sell high value items which they do not have in stock (I personally doubt that they have any solar stock on hand). They then take and keep your money for months on end without delivering any service. After taking the interest on your money and only after being threatened by police involvement do they refund the initial capital that you paid them. I paid them R50k for a battery on 1 December 2021, which was scheduled for delivery on 15 December 2021. After hours and months on the phone and multiple promises, I received my money back towards the end of February 2022, 3 months later. No recognition of fault, no interest on my funds which they kept for 3 months, no compensation for losses I occurred over the 3 month period. Just an email stating "Thank you for shopping with us, we have finished processing your order." Should have been more like: "Thank you for supporting our money laundering scheme, we have finished milking your funds". My advise would be to stay as far clear from these guys as possible. I really do not know how companies like these are still allowed to be in business, but I guess this is Africa.
0 replies
50 months ago
Very good service
Received good service from Zaeem. Their online prices went up since they first provided me with a quote. They still honored the quoted price, given that my quote was still within the due date. I made a payment on Monday and received my battery on Friday, from JHB to CPT. Very happy with the service.
0 replies
50 months ago
Company gone bankrupt?
I was probably one of the last people to receive items from this company. I do not believe that the company is/was a scam as much as they went belly up. Regardless, definitely criminal to accept people's money knowing that you do not have the capacity and ability to deliver on items. I purchased and paid 50% for panels and an inverter from them in December 2021. The panels were delivered on 12 January 2022 after which they requested the remaining 50% before delivering the inverter. At this point I was provided with a different bank account for the second payment. (In hindsight I realise now that their other bank account by then were already overdrawn and closed out). After payment of the outstanding amount, they kept in touch with "out of stock" and "waiting on supplier" excuses, until they just went quiet on 2 February and I haven't received any communication or have been able to reach anybody at the company ever since. For what it is worth, I opened a case of theft at the Durbanville police station (CAS71/2/2022) and tried to recoup the funds via my bank. My bank confirmed that the 2 accounts that I transacted to have been closed. Their website is still up and running and I have noticed some recent updates to the site. So somebody there is still alive. Chances are very bleak, but I am still hopeful that they manage to get back on their feet and somehow refund all the money owed to their clients.
0 replies
51 months ago
You will not be disappointed using PT Online
I can most definitely recommend PT Online. I ordered a solar Inverter from PT Online, after being scammed by another company, so naturally I was very anxious about purchasing from another online store. The owner, Pietie, was quick to respond to my request and very helpful. I paid him late on Tuesday, I received my waybill on Wednesday and received my order on Thursday, all the way from Pretoria to Cape Town. Brilliant service and very competitive pricing. Take it from someone who lost R30k on an online scam. The marginal higher percentage that you (sometimes) pay an honest business owner is well worth the money returned in service and peace of mind. Thank you Pietie, I will definitely make use of your service again in future.
53 replies
88 months ago
Previous issue resolved
I believe that one should give honor where honor is due. I submitted a negative review to CellC towards the end of last year. Within a couple of days I received a call from Thabisile Ngcobo. She took the time to listen to and understand my issue and the issue was resolved within a very short time frame. Thank you Thabisile, if only there were more people with your caliber in the client services industry. I'm giving Thabisile 5/5 for her effort, but lets face it, these types of issues should not have happened in the first place and it should have never escalated to a point where a client had to revert to social media to attempt to rectify the issue. Cell C can thank their stars for having people like Thabisile to resolve the mess caused by other staff members.
61 replies
89 months ago
Happy customer
I had 4 magnador's installed on my property a while ago. I am very happy with the overall service and quality of the doors. I did have some issues with my installation initially, in fact the guys had to come back 4 or 5 times, but they made all modifications and changes until I were satisfied, with no issues, hassles or addition charges. I am sure that I am going to get many good years of service from these gates. Thank you Robin for all the support and assistance.
0 replies
89 months ago
CellC not owing up to their word
This is a very long story, dating back to Sep 2018, but will summarize as much as possible. On 6 September 2018 I spoke to Sibusiswe Ngcobo at CellC retention department regarding cancelling my contract, which would have reached its 24 month contractual period on 10 October 2018. Sibusiswe advised me that instead of cancelling, she would extend my benefits to the end of October and them start me on a new deal from 1 November, which I excepted. I have this in writing. Came 10 October and my benefits got cancelled, without any notification from Cell C. By the time I realized this I already delved deep into an out of bundle rate, which Cell C was happy to collect on my behalf. I followed this up with Sibusiswe on 19 October 2018. She promised that she would raise this issue with the credit department and that I will be refunded. Instead I received a call from the credit department informing me that they can not refund me because I went into "out of bundle spending", completely disregarding the fact that I only went into "out of bundle spending" because CellC took my benefits after confirming, in writing, that they would not. We are now in December and Sibusiswe has gone quite, after multiple attempts to reach her. The call center, those who are willing and capable to understand what happened, keep referring me back to Sibusiswe, but I have no means to contact her, other than email, which she is not responding on. So it looks like CellC is just going to get away with: 1. Lying to their customers 2. Blatantly "Taking" their clients money (deliberately refraining from using the words stealing) To add to this, from November they also just decided to start deducting money from another bank account of mine, without me giving consent to this. Refer back to point 2 above, last time I checked, according to law, you can not just deduct money from a client's account, this is also considered "taking". Please guys, I have been a loyal client of yours for a very long time now. Please get your act in order, fix my debit order and refund my money.
271 replies
98 months ago
Not allowing clients to cancel contracts after contractual term end
I have been an avid Telkom client for the past couple of years. I had 4 contracts of which 3 came to the end of their contractual term in March. I went in store to cancel these contract in Feb, where I was informed that you can no longer do cancellations in store and that all cancellations must be done via email. I emailed the required documentation on 19 Feb. I never received any confirmation from them. Up until 2 March I sent 4 follow-up emails asking for acknowledgement of receipt of the cancellations. I also phoned their contact center, who also informed me that the only way to cancel my contract is via the cancellations email account. They ensured me that the email would be received and actioned if I sent it to the correct email address. Long story short, I received an Invoice from them for April for an amount more than my initial contractual amount. My contracts were on discount, which now expired after the contractual term. I phoned the contact center again on 4 April. This time the lady asked me to send the cancellation request to her and that she would follow up with the retention department. I sent the email whilst on line, she confirmed receipt of the email and promised me that I would receive feedback within 24 hours. It is now the 8 April and I still have not received any feedback from the cancellations department. So now I am paying more for a product that I am no longer using and I have no way to cancel the product.
106 replies
117 months ago
Failure to change debit order
<p>I switched bank accounts about 4 months ago. I went through the process to update my debit order details. I received confirmation that my details have been changed, but funds are still being deducted from my previous account. I've followed up twice afterwards, every time I am assured that the change was made, however funds are still being deducted from my previous account. </p> <p>It is so difficult to get hold of these guys, I can't even begin to explain how many hours I have spent on both phone and email trying to get hold of anybody on the other side. This is by far the worst service that I have ever experienced from any service provider, which says a lot. </p> <p>I am so glad that my contact is coming to an end next month, from reading other complaints I just hope that I can actually manage to keep my contract from continuing. </p>
477 replies
Review Distribution
5 Star
5 (38.46153846153846%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (23.076923076923077%)
1 Star
5 (38.46153846153846%)