SK
Simone K
Active since Jul 2014
10
Reviews
0
Industries
Reviews
10 reviews15 months ago
EASYFIN LOANS ****
Easyfin Loans should not still be operating, these people are ****ming desperate people into paying for loans and not making it clear from the onset that you are basically paying for this service. How do you pay to check if you qualify for a loan?? Is this even legal. When you complain no response. This is ***** outright, I've sent emails with no response, this is robbing people that are already having financial stress! Please stop what you are doing!
53 replies
27 months ago
Telkom Fibre Password Change
Telkom is a heartless. The customer service is pathetic. All I want is to change my password for my Fibre Easy Connect which shouldnt be difficult at all, I dont even understand why I need to call them, why can I not do it myself???? Nevertheless, I keep calling and I keep getting reference numbers, and SMS advising that they'll fix the problem soon, but not long after that I get another SMS stating the my problem was resolved and my case is closed, without so much as even getting a call from them. Apparently one of their technicians needs to call and set up a date to come to my house and change the password, NONE of the Technicians have called except for one very rude guy telling me they dont change passwords I'll have to buy a new box for R1400.00 or get an extender for R400, imagine just to change the password!!! When I challenged him he got very rude and said Telkom can't change their processes for me, and dropped the phone on me. Really, can it be such a hassle to get someone to assist with a password reset??? Where most systems we use we are able to change our own passwords, why is Telkom's process so difficult!!! Is this job creation? To get a technician to come to your house. I have 6 reference numbers: Reference: 222BRK110124; Reference: 63BRK120124; Reference: 76493273; Reference: 206BRK160124 Pritty; Reference: 76617288; Reference: 76687635 Stella... and no assistance whatsoever!!! I'm cancelling my Fibre plan and I am telling everyone who'll hear me not to opt for Telkom.
0 replies
29 months ago
Please do not buy appliances from Panda, you'll regret it.
I bought a Harwa Electric Kettle, from Panda in Southgate in August 2023. The other day when I woke up to boil water the kettle didn’t go on, I thought it was load shedding but it wasn’t, the kettle just didn’t want to go on, I unplugged it and left it until last night when I tried it again, it went on but switched off just before it could finish boiling. I've tried to get in contact with Panda, I've been sending emails and no response, poor customer service. Please do not buy appliances from Panda, you'll regret it.
0 replies
31 months ago
Unhappy; Frustrated; Angry Client
Teljoy is a horrible company, please do not buy items from them, they wont fix it when it won't work anymore, the customer service is pathetic and they like to lie. I'm spreading the word!!! Imagine sitting for months with a product that does not work, following their instructions and right at the end when you're waiting on a technician they cancel the job because they couldnt get hold of you.... WOW Teljoy... You're the worst!!!
131 replies
31 months ago
Anxious; Worried and Fearful Customer
I received a call from Thando Makhosazana on 31 August 2023 asking if I'm interested in a contract phone, which I was, she then told me my application had to go through a vetting process and to speed up the process I should send my documents to her gmail account thandohmbusoh@gmail.com if I'm comfortable, I waited for her to send me an email and I responded with my documents on 15 September 2023 as I was also not sure if I should, she called me again before I sent my documents explaining again why I should send it, making me feel comfortable. Since I sent my documents I've been begging her for feedback. I feel like I have been ****med and my documents will probably be used for ***** purposes. I need help and I dont know where to go. I am really stressed and worried.
131 replies
49 months ago
I was scammed and mislead
I am deeply depressed at how the last 3 months I have been paying for a service that I believed will clear my name. I was called by LML solutions in January 2022 and asked if I was interested in a loan, I said yes and when I was declined, the lady I spoke to advised that they could clear my name and offer me a loan. I said yes please, however I was not explained that I will be debited every month with the amount of R 487.00, when I saw that they debited me in February 2022 and March 2022, I was shocked and I advised them that I was not explained what the service entails, they said someone will call me back and explain, no one has contacted me. Now I have been debited again, this is the 3rd month, I cannot afford these R487.00 every month, I need that money I have kids to feed at home. I feel like I was scammed into taking up a service and mislead into what LML Solutions are offering. I wanted my name cleared. Please refund my money that you took for the last 3 months and please cancel my service. I cannot afford this and I am willing to take this wherever I need to in order to get my money back. I am willing to open a police case or report you to the Ombudsman or NCR - please cancel the service and refund my 3 debit order you took from my account.
148 replies
104 months ago
No service Sucks
Got a contract with Vodacom in November 2016. They have been debiting me since, every month then all of a sudden a few months ago they cut all the phones and told me I owed them I then made arrangements to pay it off, I have been paying it but they still keep on switching the phones off. They cannot help me when I go into a Vodacom shop and they have since advised that I should go to Vodaworld head office in Midrand, I do not have the means to go as I work every weekend. I need someone from their accounts office to call me urgently on + ********** 6904 please
61 replies
104 months ago
Being charged fees I do not understand whic is more than agreed upon
In April 2017 I purchased a five piece bedroom suite, two wardrobes and 3 mink blankets from Homechoice. According to the first two emails received from Homechoice which I only discovered today, my items including the facility account fee, assemble fee, delivery fee and finance charges would be as follows: 5 piece bedroom suite = R 13 974.85, the 2 wardrobes = R 9 446.46 and the 3 mink blankets = R 2810.20 with repayments of R 389.00 for the bedroom suite over 36 months, R 197.00 for the 2 wardrobes over 24 months and R 118.00 for the mink blankets over 16 months which adds up to R 704.00 per month. My first payment in April 2017 that was due was R 510.00 and I thought this was because the bedroom suite was not delivered yet. When it was delivered my new payment due was R 1490.00 which I understood as the consultant that I made the sale with told me this over the phone initially. But upon looking at the statements now I came across the emails they sent me initially stating the above repayments for all items. I also checked my statement and saw that I pay interest fees as well which are very high at one stage it was close to R 500.00 which I could not understand, because I make my payments every month before the due date and they already charged me a facility account fee, finance charges as well as delivery and assemble fees. I didnt do anything about this until today when I came accross my initial emails from Homechoice stating my costs and repayments. Thus far I have been paying an amount of R 1 500.00 every month as opposed to the R 704.00 which I calculated my repayments should be. I need this sorted out asap otherwise I will be forced to go to the consumer protection or ombudsman if no assistance is received from Homechoice.
61 replies
104 months ago
HomeChoice Goods are useless and Customer Service Sucks
I had bought two wardrobes, a five piece bedroom suite and 3 mink blankets in April 2017. All of this amounted to R 26 231. 51. Everything was delivered by May 2017. In August 2017, our bed broke. The bottom part of the bed, the base broke on the one side, so the mattress was now lopsided. This was very difficult to sleep on. I called Homechoice to report it and they advised that the assessor would come out and see if it can be fixed or if it should be replaced. The accessor came a week later and said it needs to be replaced or that Homechoice would credit me for the bedroom suite and I could chose something else. I agreed that I wanted to be credited and would chose something else. He advised that someone from Homechoice would call me to make the arrangements. I havent received a call since. I have called Homechoice in the week to advise that I am still awaiting a call, the consultant I spoke said he put through a request for someone to call me back. Yesterday I received a call which I missed and it reflected that it was Homechoice. I thought they would call back but they didnt. I had no airtime to call them back. I am still awaiting a call from Homechoice. Since we could not sleep properly on the bed, my husband got frustrated because he would still be tired in the mornings, he slept on the side that was broken. He decided to fix the bed, we had no choice, we could not sleep like that, but everytime he fixed it, it would break again and again and again. The wardrobes are also not in good shape the key sockets are coming loose and the material is peeling off. I have no choice but to keep the wardrobes because where would we keep our clothes if I told them to fetch the wardrobes too, the time Homechoice takes to deliver is ridiculous so I might wait a month for them to bring a new bed and wardrobes, where would we sleep and where would we keep our clothes for that time period. I feel like I'm trapped, I cannot afford to buy another bed or wardrobes but I dont want Homechoice's furniture anymore.
61 replies
109 months ago
Bad Customer Service
<p>I am stressed and fed up with DSTV now.</p> <p> </p> <p>I have been calling in and explaining my story over and over and over with no joy from DSTV, I am sick of hearing that someone will call me back. Here is my story and I hope that I will not have to repeat it again.</p> <p> </p> <p>1. Sometime in March 2017, I called ********** 121 and advised that I would like to upgrade to the Premium package again, I am not sure who I spoke to but the lady advised that she will upgrade my package, I then asked WHAT SHOULD I PAY AT THE END OF THE MONTH AND SHE ADVISED +- R291.00 (not sure of the cents), I told her that I normally pay my account on the 20th of every month and always a little more than I should. I again asked IF SHE WAS SURE THAT IS ALL I NEED TO PAY AND SHE SAID YES</p> <p>2. On the 20th of March 2017, I paid an amount of R300.00</p> <p>3. On the 3rd of April 2017, I was credited by DSTV with the amount of R 701. 66, I initially though that I might’ve received a refund from DSTV because of the fact that I always pay my account with a little over the amount I should be paying, but this was not the case, I later learned that DSTV had some system error and the payment was made in error, nevertheless, on the day it was credited I assumed it was a refund to me and I then tried to withdraw the funds, I could only withdraw R 440.00 as the rest went to charges, little did I know that after the funds were paid in, the amount was debited twice from my account, (now I am not sure if you understand banking but when your debit orders are dishonoured you pay a fee of R 115 per debit order, in my case there were two returned debit orders as I did not have funds in my account at the time, leaving the bank to take charges to the amount of R 230.00, and besides the fact that I was charged for the returned debit orders, my credit score will now also be affected if I were to apply for credit in the future as your credit score goes down if you have returned debit orders on your bank account.</p> <p>4. That same day, my DSTV was suspended, I received a message stating that my services were suspended and I had to pay an amount of R 1 453.32 and that was when my horror story started getting worse, I called into the 0800 21 21 21 number for panellists as when I called 011 ********** they advised that they couldn’t help me because they had no access to panellists accounts. I had to wait until the next day because the 0800 21 21 21 guys only work until 5pm.</p> <p>5. When I eventually got through to someone, I explained my story for the first time.</p> <p>6. I was then promised from a whole lot of people that they will call me back or have someone call me back – no one ever calls back, I always have to call in</p> <p>7. I then spoke to Tsepho that works in the accounts department explained my story again I don’t remember the dates of when I called in, but he finally understood what happened and told me that he will speak to the finance department and get back to me, I’m still waiting. He told me about the system error and how I should not have been debited as my account is not on debit order it is a cash account, I honestly thought someone was seeing things my way for a change</p> <p>8. After that whenever I called back Tsepho wasn’t available</p> <p>9. Last week Friday I called in again and promised that I will escalate the matter if someone in management doesn’t call me back, then a lady by the name of Trish from DSTV Field Services called me back, I explained my story and she agreed that I shouldn’t have been debited and that it was not fair that my service was suspended from the 03.04.2017 to 21.03.2017 and the charges and fees I endured due to a system issue from DSTV’s side, she said that she will reconnect me immediately and waive the reconnection fee and that she will find out what the way forward is and get back to me (again, I am still waiting)</p> <p>10. This morning when I switched the TV on to watch the news, another message came up that my service has been suspended and I need to call DSTV</p> <p>11. I then received a message at 11:38 that my service was suspended and that I had to pay R 1 145.61 immediately and my service will be reconnected</p> <p>12. I called in twice on 0800 21 21 21 today no answer, I left a voice message, no one called me back</p> <p>13. I called in again at 3pm and someone answered, when I had to explain my story again I just lost it, I asked her where to complain and she provided me with this email address, she also said she will escalate the matter, which I do not believe</p> <p> </p> <p>Firstly, I don’t believe that is was my fault that DSTV had system problems on the 3rd of April 2017, I understand that the amount I withdrew was not a refund, but how was I to know, as no one called me to advise</p> <p>Secondly, I am the victim here, I don’t want to be but I am, I have been the one suffering, my son was on school holidays and he couldn’t watch his favourite programs all because DSTV failed to advise their clients of the error, and because when I called and asked twice how much I should be paying before this horror started I wasn’t given the correct information</p> <p>Thirdly, I have been a loyal DSTV subscriber for the last 10 years, I have never received such bad service, my account has always been up to date and as I explained above always in credit because my payments were more than it should be, I think it is barbaric of DSTV to suspend services immediately when no payment is received instead of calling their loyal customers to find out why payment was not made before just suspended because we then have to pay reconnection fees as well.</p> <p> </p> <p>I have no more words except that I am disgusted at the service I have received from DSTV.</p> <p> </p> <p>And after all of this, I still want to know how much is owed on my account so I can make payment, if it was not for my son, I would permanently cancel my subscription with DSTV.</p>
112 replies
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10 (100%)