BM
Bongani M
Active since Sep 2014
13
Reviews
0
Industries
Reviews
13 reviews13 months ago
Poor customer service and shocking delivery process
Order number B13707803-01: I placed an order via the BASH site on the 26th October for a Samsung A35. The service I experienced with BASH was uphauling, first the delivery lady claims to have battled getting through to me to notify me of my delivery, I fail to understand why would a delivery person call a client using WhatsApp, this does not give guarantee that the customer on the receiving end is even online to answer the call.(Noluthando Duma) She decided to return back with my parcel. This took place on Friday the 28th. On Saturday I received a second text that (Makhensa Khosa) will be delivering my parcel, that still did not take place. This morning I decided to make a follow up call to their customer service department and I spoke to 2 agents(Zimasa Beauty Ngcongolo) I cannot remember the second lady's name, they assured me that my parcel will reach my house before 17:00 this afternoon and I am still waiting. This was communicated via email. It was my daughter's birthday on Saturday and I bought her a phone to surprise her and make her day special but the plan backfired!!! I am so disappointed with their service as no one is willing to take responsibility and ownership, this is not a favor BASH is doing for me, I paid with my hard earned money for this purchase, so disgusted!!!!
0 replies
22 months ago
Exceptional Service from Siyabonga Xaba
I had an interaction with a very efficient gentleman by the name of Siyabonga Xaba. My first worst interaction was with Adziambee Dzibane, she was so unhelpful to such an extent that I had to send her emails followed by calls and till this day, she has never bothered coming back to me with a quote/feedback. A day later I made another call and dealt with Lebogang Rakosa who also went half a kilometre with my quote and just dropped me without returning the last email I had sent to her and I was so disappointed at the entire organisation. I still decided to give Miway another chance, a third call was made into their call centre and Siyabona knew what to do to resuscitate my trust with Miway. From the beginning of the call you could tell that he had the “Miway cap” on his heard with pride, he took me through products with ease and experience, he gave me such an amazing service and I hope this compliment lands on his manager’s table. He sent me emails checking if I can take calls, he did return my calls timeously. Today I am a proud client of Miway because of the service I received from Siyabonga. He managed to win me back in less than an hour compared to the days and hours of frustrations dealing with the two ladies mentioned. Thank you Siyabonga for such an outstanding service. Keep up the good work.
53 replies
26 months ago
Unfair excess charged
I dealt with a claim’s admin by the name of Ntlatle Swana. Ms Swana did not give me a satisfactory service and this is the 1st time I encounter such poor service from Discovery after being their client for years. I made a call to the Discovery call centre for a claim on the 12th February wrt my claim on one of my devices. As soon as Ms Swana registered the claim, I asked her to confirm if I was not going to be charged excess as I never pay an excess because I always upload my proof of purchases in my Discovery vault. What happened that morning was when I went into my vault before registering the claim, I noticed that the device in question(proof of purchase) was there but it was showing that it was not uploaded correctly. I took the liberty of deleting the proof of purchase and re uploaded it. I have attached an email below that I sent to Ms Swana and even requested to speak to her Superior, she placed me on hold and came back with feedback that her Superior was not available. I asked her to make sure that her Superior call me back, today is the 15th and no calls has been returned. I even asked her to get their IT department involved to check if I did delete anything from my vault. They are charging me a R1000 excess now because I apparently only uploaded the proof of purchase after registering the claim, which is not true. Why are they deducting excess from my payout and why have I not received a call from Palesa’s manager as she promised she would get them to return my call. See communication and email sent to Ms Swana Why are they deducting excess from my payout. “Hi Palesa Please see a screenshot of my devices loaded under my Vault. As mentioned telephonically, when I opened my vault this morning, I noticed that the device in question had been saved under ''affidavit" and it showed me an orange dot instead of purple. I went into that device and deleted the proof of purchase and re-uploaded it. I would not be dishonest about this as I have been dealing with Discovery for a number of years and I know the policy conditions. You can get your IT to also investigate if there was something deleted by me this morning and uploaded. To put things into perspective, I have two of these Classic 4 watches by Samsung, one is also on my policy and proof of purchase is also uploaded. I never pay for access in all my claims as most of my proof of purchases are in my vault. Please get your Senior to investigate this with your IT department and to give me a call back.”
58 replies
34 months ago
Excellent service
I received the best service from Shamanie Naidoo from the Retentions department. She is the absolute best, she took me through terms and conditions, verification as well as explained everything in simplicity. Best service from Shamanie Naidoo
53 replies
43 months ago
I was sold a Fraudulent Phone (Samsung S21 5G) by Takealot which ended up being blacklisted for fraud.
Order/ref number: MRRN-QA4R7-DVEA 98685977 On the 28th September 2022 my phone stopped working(kept on saying not registered on the MTN Network) A claim was lodged to my insurance(Discovery). The phone was taken to the service provider contracted to my insurance and they subsequently took the device to Samsung. Investigations and assessments were performed on the device and it was discovered that the phone was blacklisted for FRAUD by MTN, I spent R19 000 on the phone that was blacklisted for fraud, I buy items from Takealot almost weekly, but this experience has left a very sour taste in my mount regarding Takealot products and their suppliers. Clearly Takealot do not do a proper job in checking their suppliers. What if I was arrested for buying a "stolen Phone", this is the worst for Takealot!!!! I bought that phone from Takealot on the 7th December 2021. The supplier's name that is contracted to them is {Elite Shopper} I called the whole week into their call centre as well as sent emails, spoke to: Sibusiso, SisiphoM, Aqeelah Amod, NaomiM, YamkelaM and Fabian D and ALL of them gave me different stories, Sibusiso even told me that he will log a note for a replacement phone which should be delivered between Thursday(13th and Friday 14th). When I called the call centre I was told that what he(Sibusiso) told me is not true as they are waiting for their Warehouse to receive the handset first which takes between 2/3 days. My Phone was collected on the 10th and today is the 14th and NO ONE knows what is happening with my query. I do not know if i will ever buy from them again, i left tons of messages for one of their managers to call me back, till today no one has bothered. I also wish for Discovery Insure to relook at their processes and divorce Takealot as they are the worst company to deal with!!!
0 replies
51 months ago
Poor service and poor network connection
I started subscribing with Smart Technology Centre in December 2021, ever since my network has never been stable, it drops calls which makes it a nightmare for us because we work from home. I have been dealing and in contact with Yolande Van Rensburg who sent her technicians a few times to my house but not finding a solution. The last straw was when she wanted to charge me a R1500 call out fee for one of her "Snr Engineers" to come out to my house. I refused to pay because I did not break anything within the network, why must I bear the costs if their connections never worked from the onset, they are even aware of this. All I want is for the services I pay for to be restored, working and in good quality as per their SLA. How is it possible that one household runs off two separate networks but with one Service provider? What they did on installation was to build on top of my former service provider's line, I questioned this and never got proper answers. This clearly leaves me questioning the caliber of this company. Both my wife and I wrote in and sent Yolande emails and she chose to ignore them as she has not responded to either one of us. I need this sorted by Smart Technology, I pay a lot of money to them monthly and I am expecting fairness and service I am paying for.
0 replies
59 months ago
Poor Service-No connection-No Solution
I Lost my network at 2am on Saturday 05/06/2021. What is disappointing is the fact that I made about 7 calls to the Supersonic call centre and non of the call centre agents could tell me where the problem could be with my connection. What makes me mad even worse is the fact that their IVR states that if your services have been interrupted, you must call them immediately for assistance. In my case it took two days without getting any assistance. I have been with Supersonic for two weeks and if this is the service I am getting on my first query, then I doubt if we will have a long future together. Every time I called in the past weekend, I was told that NONDUMISO is handling my case, if this Nondumiso resigns then does that mean the company stands? I asked one call canter agent if this Nondumiso works over weekends and was told yes, I called again yesterday and spoke to a different agent who said Nondumiso does not work over weekends, I feel like I ma dealing with a bunch of incompetent people here. Another part that did not make sense to me is the fact that one call centre agent mentioned that all they could do as Supersonic was to do an escalation to the company that supplies me with services, I was confused because I signed up with Supersonic and not with a 3rd party, what is going on here people!!!! You are never told these things when signing up which to be becomes misleading of information. My wife works from home, if she does not have internet connectivity, she will be in trouble with her employer and this is not fair especially since we are paying for services. I need my services connected A.S.A.P
106 replies
59 months ago
Poor Service/ No Connection
I Lost my network at 2am on Saturday 05/06/2021. What is disappointing is the fact that I made about 7 calls to the Supersonic call centre and non of the call centre agents could tell me where the problem could be with my connection. What makes me mad even worse is the fact that their IVR states that if your services have been interrupted, you must call them immediately for assistance. In my case it took two days without getting any assistance. I have been with Supersonic for two weeks and if this is the service I am getting on my first query, then I doubt if we will have a long future together. Every time I called in the past weekend, I was told that NONDUMISO is handling my case, if this Nondumiso resigns then does that mean the company stands? I asked one call canter agent if this Nondumiso works over weekends and was told yes, I called again yesterday and spoke to a different agent who said Nondumiso does not work over weekends, I feel like I ma dealing with a bunch of incompetent people here. Another part that did not make sense to me is the fact that one call centre agent mentioned that all they could do as Supersonic was to do an escalation to the company that supplies me with services, I was confused because I signed up with Supersonic and not with a 3rd party, what is going on here people!!!! You are never told these things when signing up which to be becomes misleading of information. My wife works from home, if she does not have internet connectivity, she will be in trouble with her employer and this is not fair especially since we are paying for services. I need my services connected A.S.A.P
0 replies
60 months ago
Appalling Service for Service Disconnection from Vox
I requested for my services to be cancelled with Vox from the 1st June 2021, I sent Vox a 30 day cancellation notice on the 26th April 2021 and this includes the full payment for the month of May, but to my surprise my services were cancelled on the 30th April 2021. I had a work deadline report I had to meet, but due to this inconvenience, I could not! I spent a total of 3 hours last night with different Vox consultants seeking assistance, no one could tell me where the problem was, some could not even confirm if my services were still active or not. This is the worst service I have ever received, how can a company that you pay for services fail to tell you if your services are active or not, they all came back with the same answer "we have to send a ticket to Telkom to assist you" Simple question, what is the problem with my services, they do not know!!! Why would I do everything right , give notice, pay a month in advanced and still be punished, Vox is a Joke!!!!! I am in demand of the refund for the inconvenience caused, an apology and all my Cell phone bills to be covered by Vox, this is highly appalling.
53 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)