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Phamotse M
Active since Mar 2009
18
Reviews
0
Industries
Reviews
18 reviews11 months ago
USELESS AND ***** BANK
NEDBANK HAS JUST *****ULENTS DEBITED MY ACCOUNT CLAIMING THAT I HAVE MISSED DEBIT ORDERS FOR MY HOMELOAN WHEN I HAVE NOT MISSED A PAYMENT! NOW I MUST DO THE RUN AROUND TO PROVE THE SAME THING THAT THEY SHOULD HAVE RECORD OF! I NEED MY ACCOUNT TO BE RECTIFIED AND RESOLVED NOW!!!!!!!!
0 replies
56 months ago
Terrible service, basically stealing money if no service is provided for it!!!
Service seems to be filled with empty promises and no communication. I have been dealing with Matshidiso and when they wanted to blame me for their error, I received constant calls from her. Now that she has confirmed that they were in the wrong and has promised to rectify their error, she has disappeared. I have requested for a claim on my vehicle and still await to hear from this company and nothing still. Mark from Warranty Solutions has been copied into communication and stated he deals with claims only and not admin however I am not getting any joy but they will be happy to debit my account at the end of the month....
0 replies
60 months ago
Harrassment & rude
It seems this company thrives off harassing people reading from the comments before mine. I have received a similar call from one of their agent who was rude, demanding for me to give my personal credentials then hung up the phone. When I called back, they were able to identify who I was without me providing these details however would still not state the reason for their calls. The only thing they say is calling on behalf of Multichoice. I don't have a DSTV account.. GET YOUR ACT TOGETHER! THERE MUST BE A WAY TO REPORT THIS COMPANY AND YOUR OPERATIONS...
53 replies
60 months ago
Fast track delivery
Placed an order on a Friday and expected delivery on the Wednesday (after public holiday) but received my delivery by Monday morning meaning I could enjoy my items sooner. Thank you.
0 replies
81 months ago
Discrimation at Pizza Del Forno on Date Night special
On Wednesday, 21 August, my partner and I went out to the Mulberton restaurant to enjoy our Wednesday dinner. We decided on the Date Night dinner special advertised on your website. On arrival, we were greeted with a friendly smile which made us feel that our evening would be great, however this soon changed. Upon being ushered to our table by our waiter Khumbu, we mentioned that we would like to order and enjoy the Date night special. He then expressed upon "Date night" with uncer*****y. This now gets interesting and I then replied with a resounding YES, the Date night special as mentioned on the website. As my partner and I are two guys, he continued to exclaim this expression with a gesture that "Date Night" and at this point it seemed he wanted to say something further to our situation "2 guys wanting the Date night special". We ignored this expression and asked him to proceed to with the order, however at this point I felt uncomfortable and actually mentioned to my partner that had the waiter continued with this expression, I would have asked for the manager and a different waiter. He did as we requested and brought out the wine, starter - shared as per special, 2 mains of rump with extra sauces and dessert - shared as per special. During the evening, he had again become pleasant. By the end of our evening which we now had decided to forgive his little ignorance at the beginning of our dinner, we asked him to bring us our bill to settle. When he brough the bill, the amount on the bill was R477 - with itemised billing for each item. We called him to query this as yet again, we had expressed at the beginning of our dinner that we would like the Date night special as advertised which he was well aware of since he made his little rant and remarks earlier. He apologised and took the bill and said that he would correct it. THIS IS WHERE IT ALL THEN BECAME INTERESTING, EMBARRASING, UPSETTING AND ALL-TOGETHER SPOILED OUR EVENING FURTHER. Instead of Khumbu bringing back the correct bill as per the special of R289 plus 2 extra sauces, Donovan who introduced himself as one of the management team came over with the same bill and said that he needed to clarify to us the "Date Night special" is ONLY APPLICABLE FOR COUPLES. AT THIS POINT I FELT RATHER INSULTED AND WONDERED WHY WOULD I BE QUESTIONED ABOUT THE SPECIAL AND BEING A COUPLE WITH MY PARTNER. I firstly questioned Donovan whether he understood what A COUPLE is which by definition first and foremost would mean 2 PEOPLE!!! I then informed him that I am in no position nor obliged to explain myself and who my partner is AS THIS NOW FEELS I AM BEING QUESTIONED AS TO WHO IS IT THAT I AM INTIMATE WITH. I asked him whether it would have been comfortable for him whether we were man and woman, is that the intention of the special and THIS IS THE CLARITY I WOULD LIKE TO OBTAIN FROM PIZZA DEL FORNO? I asked him whether he would prevent 2 women, being sisters, friends or lovers by definition of a couple to him to enjoy the special. He mentioned that there are terms and conditions and that the Date night special is a COUPLES ONLY SPECIAL. I again explained that a couple means 2 and if Pizza Del Forno's policy on this special stipulates male and female then the terms and conditions should state such. I told him that I even further read the terms and conditions on the website to clarify on the inclusions and exclusions of the special. Donovan eventually conceded and amended the bill however we refused to offer a tip which then Khumbu felt that we were being unfair about, REALLY????? From this experience, I will not be returning to this store and further want Pizza Del Forno to explain the terms and conditions of the special on their website whether the intention of Date night special is limited to a SAME *** AND INTIMATE COUPLES ONLY? We live in South Africa with a constitution that recognises same *** couples, LEGALLY AND MORALLY, and to be questioned in such a demeaning manor in front of other customers is very much unacceptable. I WANT AMENDS FOR THIS EMBARRASSMENT FROM YOUR BRAND AND FULL WRITTEN APOLOGY.
0 replies
83 months ago
Clarity on interest rate
I have been looking to purchase a couch and looked in-store and online. I then noticed the interest rate online to be 20.75% however in-store to be 24.35%. I have called customer service and spoke to numerous people and even asked in store for clarity and no one comes back to me or can provide a clear answer. Can someone help. The only reason I haven't gone ahead and purchased this couch online is because you don't have the colour online that is in store.
112 replies
96 months ago
Fantastic Insurance company
I have dealt with a few insurance companies before but none with the AWESOME & AMAZING SERVICE as that of Momentum. Tristan and Dhesan in the claims department are professional and assets to the company. They have assisted me with so much care. When I had an incident with my vehicle, I received great service and care from Dineo in the emergency department - always calling and following up to ensure I was well and taken care of by the towing company. Please continue on being the best that you are.
53 replies
110 months ago
Sanlam Reality
<p>NO Sanlam NO... we are paying for this service but whenever we need to use it, it is never available.</p> <p>On 24 March I needed to book air tickets however you had deactivated our account even after all details were verified and payments made. </p> <p>Today I wanted to buy movie tickets but your system is offline and your partner does not have a facility to support the reality membership.</p> <p>This means on both these occasions we've had to pay full price even though your service offering that we pay for gives us these discounts. </p> <p>This is definitely not on and I am hoping some body sorts this mess out...</p>
112 replies
111 months ago
First time customer experience
<p>I have just joined momentum as a new customer insuring my vehicle. When I received my quote, I was very impressed with the service received from Bongani Malomane who dealt with me very professionally. He was friendly, patient and made the whole insurance quoting process "light" in a manner of speaking as insurance quotes are very tidious and time consuming as we all know.</p> <p>On 13 March I phoned to make amendments to my new policy and I went through to client care and reach a gentleman by the name of Raymond who spoiled my entire experience as a new customer and made become weary whether going forward the first experience I received will continue or whether it will actually spiral down. His attitude and tone of the phone was very unfriendly and he seemed to be less interested in my query and leaving me feeling like I was actually wasting his time with my call and questions - I wonder whether it is the customer experience from momentum or him personally, which was not appreciated at all. I do not wish to speak to this gentleman again and I hope not to have similar experience with momentum again.</p>
56 replies
125 months ago
Bad service on the phone
I called your call centre and spoke to a consultant who gave me such a bad attitude over phone. I called to enquire about the delivery of my online order as I chose the express delivery service and from the moment he answered the phone he couldnt have been interested in assisting. He had not even listened to my query and already dismissed me. Your recording does specify that your calls are recorded, I suggest you pull this record and assist your staff to adjust their attitudes when dealing with customers.
75 replies
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5 Star
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4 Star
0 (0%)
3 Star
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2 Star
11 (61.111111111111114%)
1 Star
5 (27.77777777777778%)