ER
ellen R
Active since Jan 2015
10
Reviews
0
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Reviews
10 reviews7 months ago
Good service
You will never go wrong choosing them to serve you what a wow service I tried so many dealerships with no luck some where rude but I managed to get a brand new Suzuki at Vehicle for all in Gezina thank you Mpho and France for your beautiful service keep it up
0 replies
7 months ago
Good service
You will never go wrong choosing them to serve you what a wow service I tried so many dealerships with no luck some where rude but I managed to get a brand new Suzuki at Vehicle for all in Gezina thank you Mpho and France for your beautiful service keep it up
53 replies
78 months ago
Bad customer service
My partner bought a contract phone for me 5 months ago it happens that someone stole my contract sim in September. I couldn't do a Sim swap as my partner was not around, when he came we tried to do a Sim swap which was a battle until yesterday I managed to get it right. After there was only R104 balance out of R358 when I called Vodacom call center the only thing that they can tell me was there were subscriptions taking my money like really am paying a lot of money yet I can't use my airtime. The bad part about this is they can even see that there were no outgoing calls from this number 0726683363 but still they can't refund my airtime I just need my airtime nothing more nothing less And your consultant are very rude if not aware you going to loose customers
315 replies
81 months ago
Dstv must fall and their consultants
I have two decoders with Dstv it happens that I was hospitalized for day so I sent someone to go pay for my decoders so the person paid for one n the 28/08.2019 again I sent someone on the 29/08/2019 as it was short the person went and paid R53 instead of R149 the following day he went and pay R105 I called Dstv as my decoders where disconnected and they told me that it will be up and running. Today I received an sms and it goes like this We've stopped your DStv as you've not paid. To reconnect, pay R110.39 using ref no.58089174. Once paid, we'll reconnect you. To pay: payat.io/dstv/58089174.how is this possible both my decoders am paying R260 the previous month I have paid R263 which includes the connections fee. If I had to pay the R110. 39 which means for the month I should pay R373. 39 like really this is bull ****. Today when I called in to find out what's going on I spoke to the consultant by the name Confidence Mabotla she was very rude she even dropped the phone.
0 replies
87 months ago
Card scam at FNB
On the 26/01/2019 went to withdraw money from the ATM at Vista I inserted my card and pin on the ATM the option for money selection was not there so I cancelled the transaction but the card never returned,by the time I did not have my cell phone with me so I continue with what I was suppose to do .when I get home around 19:30 my phone had notification which shows that there transaction that was happening on the same card that was not returned by the ATM ,I went to by airtime and called FNB to cancel the card a consultant who assisted she explained all the transaction which I have already seen on the notification she then cancelled the card. Went to police station to opening a fraud case they couldn't help as the wanted a bank statement that shows all the transactions,the following day on the 27 went to the Bank to explain and get the statement a consultant who was assisting me told me that things like this happens and my question was what are you doing about it which I did not get an answer. The sad part is that the bank does not want to be held accountable that's their machines and people can do whatever they want yet they are not doing anything. See all the transaction MISS ELLEN R RAMAKGAPOLA 8400 PRAISE STREET CENTURION 0187 Dear Miss Ellen R Ramakgapola, Transaction/s on Card Number 4127 **** ****4515 Reference 2 ********** 18 We refer to your recent enquiry regarding the transaction/s on your account. We regret to inform you that we are not in a position to accept liability for the cost/s incurred and have no alternative but to hold you responsible for the transaction/s debited to your account on 26 January 2019, to the value of R44,649.77 . We confirm your card was not retained by the ATM and was stolen by someone that may have interrupted you, or offered you assistance, at the ATM when your PIN was "shoulder surfed". We have noted that the transaction/s occurred prior to you cancelling your card on 26 January 2019 @ 19:47:47. Due to the card not being cancelled timeously, the Bank was unable to mitigate the loss on the account. Date Time Card Description ATM Name ATM Address City Country Amount 2019/01/26 18.40.42 ...4515 GADGET T ********** ********** JOHANNESBURG ZA 16,000.00 2019/01/26 18.38.31 ...4515 GADGET T ********** ********** JOHANNESBURG ZA 15,000.00 2019/01/26 17.37.36 ...4515 Tops Mnandi CENTURION ZA 3,149.93 2019/01/26 17.39.50 ...4515 Tops Mnandi CENTURION ZA 3,599.92 2019/01/26 17.38.30 ...4515 Tops Mnandi CENTURION ZA 3,599.92 2019/01/26 17.36.42 ...4515 Tops Mnandi CENTURION ZA 300.00 2019/01/26 17:29:27 ...4515 ATM CASH ********** 3 ********** ********** 15 3,000.00 Total 44,649.77 We also wish to advise that due to the technical nature of the card, it will only enable these transactions to be negotiated with the use of your personal identification number (PIN), which is exclusively known by you as the legitimate cardholder.in a such small how can I be at Johannesburg THE BANKS ARE WORKING WITH THIS PEOPLE THEY ARE TAKING OUR when I was doing my investigation I found out that my purchase limit was R50000 for Haven sake this is a personal account not a business account who put such a limit this is daily robbery FNB must pay me my money
210 replies
95 months ago
Very disaponted in vodacom
On 9th of May 2018 i called vodacom cancellations department to get the settlement amount for my contracts upon our conservation the lady advise that she will send the quotation which she did and there was two different amount for two different contract , she then advise that i should make payment before 14days to any vodacom shop /Absa bank .on the 11of May went to vodacom shop at centurion and pay up the whole amount which was on both invoice and the contracts were cancelled on 29 of May vodacom debited an amount R1289 which i was not informed about and if it it was any instalment amount was suppose to be R489. when i call to find out i was informed that it was a VAT amount , the gentleman was so rude he then transfer my call to legal department and i spoke to a lady by the name Dorcas she then advise that on her system she only see a total amount of R6487 which was supposed to be paid .my question is that is it my problem that you guys have different amount on the system this is very disappointing its like someone is creating their on amount is this how you do business and your consultant should learn to give the best information to those who doesn't know .If I had money why would I cancel the contract I should have left it like that and not pay you anything.I risked and took my savings to pay you up know this is what I get in return ask your self how many people are in debts and not paying you guys you are ungrateful.
53 replies
100 months ago
Daily robbery
On the 30th of December 2017 my phone fell on the ground and everything came out including my sim card I picked everything but i couldn't find my sim card then went to vodacom stores to do a sim swap which I was told its R70 by the time I didn't have such money then I waited for month end to do a sim swap .on the 31 of January 2018 went back again to vodacom shop I then did my sim swap and the consultant instructed me that after four hours the sim will be work .at around 6pm I then inserted the sim into tje handset checked the balance which was zero I then called customer care and explain my story and find out where is my airtime , she then said I must hold after couple minutes of waiting the lady said the airtime is finished because of when my phone was off I was receiving calls to this other number which it has been diverted at first I was shock because I never did such thing and I don't even know how to do it.the sad part is when I request to see those numbers which where diverted she said its going to be R22 and it will be added on my installment like seriously I haven't use my R110 airtime yet you want to charge me for requesting proof.hiw can I do such thing while I know that it will cost me I have been using this number for so many years why should I start now to do diversion.
210 replies
120 months ago
Poor customer service at Game store in bloed mall
<p>I bought a Samsung 13kg T/load machine wash l/y 4/03/2015 now the machine is giving me problems, on Monday the 13th of June 2016 I went to the store to ask for help as the machine is still under warranty and they advise me that they will log a call and call me within 48hours since then I haven't receive any call from them .16/06/2016 i called to find out how far are they, they told me they will do a follow up tomorrow as today is a public holiday which I understand.Today I called them as they told me that they will call and they never did, surprisingly only to find out that they just logged a call today what a customer service is this ?how am i suppose to do my washing hhhmmm this is totally unacceptable.</p> <p>I need that machine working , if not then they must exchange it cause am not willing to spend another week without my machine.</p>
159 replies
124 months ago
Signed a contract with Mrp mobile telephonically
Signed a cell phone contract with Mrp mobile and the agreement was am going to pay R79 per month and there will be a R99 for sim connection which I agreed on , but since that day I received my my handset Mrp mobile they have been deducting a lot of money when I call them to ask why they are just saying they will cancel it it has been going for two months now . Now I want to cancel my contract with them but the money is increasing every day this consultant says this and the other one say some thing deferent . I need Mrp to resolve this issue and refund me there extra money that they where deducting which we did not agree on .mrp mobile must get their things together
75 replies
131 months ago
Refund for a bus fair
Booked a greyhound ticket on the 19th for a 21st June trip.cancelled on the 20th,due to unforeseeable circumstances I decided against travelling.now I went to greyhound to cancel the whole thing(ticket)asking for a refund of R410.the salesperson said I can't get it what will happen rather is they will pass it on the next trip.meaning next time I won't buy a ticket I will just have to remind them that I still have a pending ticket of which I didn't get a refund for.first of all,I don't see myself travelling anytime soon.secondly I want their position with regard to refunds cos in sure this is not an isolated incident.all I want is my refund!!!! And your staff must know how to explain and the must have a good customer services
0 replies
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2 (20%)
4 Star
0 (0%)
3 Star
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2 Star
2 (20%)
1 Star
6 (60%)