Active since Feb 2015
48
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Reviews
48 reviews5 months ago
Slow response to claim
Sent email registering a claim on Monday 24 November. Received acknowledgement and reference (133789297) on Wednesday with request for further information which was submitted immediately. Sent 'chaser' Thursday and still no response. Waht more can I do ??
0 replies
9 months ago
DSTV Service
On 5 July I spent around an hour on the DSTV help line because I was experiencing an E48 error on my secondary decoder. The assistant was very helpful but was unable to rectify the problem. I explained that I had recently upgraded my DSTV insurance to the new one which covered the while installation for on-site rectification of problems. She explained that the insurance department did not work at weekends and that she would contact the Monday and have them call me. Late Monday ((7th) afternoon I had heard nothing and called what I thought was the insurance department but somehow got through to the main call centre. I explained the 'history' to the male operator and he said I should contact the insurance department via email which I did at 09.15 the following morning marked 'high priority'. I have heard absolutely nothing in response to the email ! As it so happens, the fault has rectified itself without me doing anything but the reason for the review is to highlight the lack of assistance I received from the insurance department. Perhaps someone would have the decency to respond and tell me whether the process I followed was right !
0 replies
15 months ago
Emails not being received
In November I reported to Vodacom that my emails were not arriving - though sometimes they came through days later in a batch. Lucian from their Technical Support found there were several errors in their system which he corrected and emails began to flow as they should. However, the problem has again reared it's head again with emails just not arriving. Can this please be resolved permanently ?
215 replies
16 months ago
FNB toll station 'tapping'
FNB and Trac announced in November that swiping of credit/debit cards would be abolished from 1 December at a number of toll stations on the N4 freeway. "Motorists at the Tap and go-enabled toll plazas are able to use a variety of payment methods, including: Tap-enabled debit or credit cards (Europay, Mastercard, Visa)" Since introduction of the 'tapping' my debit card will not work ! After over an hour yesterday 'chatting' to FNB service line, I was advised that everything on my FNB account and card is in order and they suggested that debit cards were not enabled as was stated in the article. My card has been refused twice at each of the Diamond Hill and Middelburg toll stations and I have to resort to using cash which I find inconvenient. Can FNB or Trac advise on this as a matter of urgency, please.
56 replies
16 months ago
Pinnacle service
Asus issued me with an RMA number for return of my laptop on 6 December. The covering letter advised the collection would take place the day following issuance of the RMA number. A DHL barcoded shipping label was enclosed. Having called DHL regarding non-collection, they have requested a pick-up confirmation number. I have now spoken to a number of people at Pinnacle and no-one seems able to help me. Where do I go now ?
0 replies
17 months ago
Email delays causing major problem
Since around 8 November, my emails are only getting through to me many hours after being send (including 'test' emails to myself from Vodamail as well as Gmail. I reported this on Sunday 19 November and was given the following reference : 5-36134309242133 and was told to expect resolution within 24-48 hours. Having heard nothing from Vodacom, I telephoned the help line again at about 0940 today (15 November) and was told the matter was still under investigation. I asked to speak to the supervisor bur was told she was in a meeting and would call me back. I wonder if this will happen !! This problem is having a major impact on my small business as for a number of applications I use a verification code is sent to my email address as part of my login. As I am only getting emails sporadically (sometimes many hours after they're sent) I cannot login to these.
239 replies
29 months ago
Can I email MWEB ?
Being partially deaf, I need to correspond with people/companies using email rather than by phone. having tried so many different email addresses allegedly to belong to MWEB all have been returned. as user unknown or similar. Is there any way of MWEB dealing with me via email or do I need to go somewhere else for my needs ?
0 replies
45 months ago
Is it a scam ??
I've been a Takealot (and it's predecessor) customer for a number of years and have found service etc. to be very good. I wanted to ask this question on their website but there doesn't seem to be a way of doing this. The questions is : from time to time on Facebook, there are what appear to be ridiculously cheap offers - e.g. a proper food mixer for just R60 was on offer a few days ago. Clicking on the link takes me to a page I consider suspicious and I would really like to know how genuine these offers are and should I use the link without concern. Perhaps someone from Takealot can advise.
0 replies
46 months ago
Telefunken user manual
I have recently been given a Telefunken TDV-1080HDA dvd player. I realise this machine is probably quite old but can't find anywhere on line to download a user manual. Can anyone help ??
0 replies
46 months ago
Well done
Great service - ordered cartridges and they were delivered following day - to rural Mpumalanga !!!
134 replies
Review Distribution
5 Star
1 (2.0833333333333335%)
4 Star
1 (2.0833333333333335%)
3 Star
5 (10.416666666666666%)
2 Star
26 (54.166666666666664%)
1 Star
15 (31.25%)