AH
Anele H
Active since Feb 2015
29
Reviews
0
Industries
Reviews
29 reviews4 months ago
Poor customer service despite successful debiting
We bought our house in April 2025 and since then battled for months to get our Ajax security system set up by beagle watch (handover from the previous owner), first the delay was that the old owner had to give consent for us to take over the account, which had to be done several times before they finally registered my husband. But, we have had to continue using the old owners login details because they have failed to transfer over or send a technician to set us up with our own login details. Those login details have now stopped working as of this week, thus we can not set our alarm/beams on or use the app to operate our gate and garage. If this isn't sorted be end of next week, we will have to terminate because we cannot get into the festive season without security, despite paying for it. They've been "sending s technician" or "calling us back" for weeks now without anything being actioned.
0 replies
6 months ago
Claims and refund issues
I have 2 issues with Ampath that I have repeatedly called them to try and resolve. On the 6th Aug 2025 I paid for tests and bloods because they tried to claim from Discovery and they informed me I don't have daily savings available. I then swiped R3072.80. They gave me a proforma invoice which they attached my slip to. I later found out that they submitted a partial invoice that didn't show all the tests requested nor that I had paid, they then got paid by Discovery as well. They did not refund me as yet because of subsequent tests that I have had to do and they keep having to wait for those payments to be done by Discovery. However, after they receive the payment, there's radio silence. I have to then contact them to find out if it's being processed. 2ndly, the last test I had to do didn't have an icd10 code on the request form. Instead of asking me to ask my Dr or them call my Dr for the code, they submitted as is, resulting in my medical aid not paying from the appropriate basket (declining the claim due to daily savings being finished). Yulandi has been difficult to engage with-she doesn't listen well, interrupts as you clarify, and doesn't follow up on and revert to concerns raised. I spoke to the manager today Tumelo, who seems to know what is happening and gives clearer explanations. So hopefully it will be resolved today. However, I am very unimpressed with Ampath. I used them because they are the closest lab to my specialists office. I have never encountered such inconvence with Lancet.
124 replies
10 months ago
Rude driver experience lack of follow up on complaint
I had a horrible experience with a very rude driver and put in a complaint on 12th June and got a confirmation response to the email but no feedback. I don't think I would make and follow up on a complaint if it was a frivolous one and because I Unfortunately didn't even choose RAM directly, I was getting a delivery from Crocs, I didn't elect to have to deal with this. I have given enough time for a response and will follow up with Crocs next if I don't get a satisfying response from RAM after this post.
53 replies
11 months ago
Poor communication and lack of response.
I was going to sign up with Pluxnet as one of the companies suggested by Vumatel for my area. Firstly, I received contradicting information from the sign up call vs the document I was expected to sign regarding cancellation fee. Secondly, when I highlighted the questions I had to Nolwazi Singo, I was promised a call to clarify. I reminded her twice and got no response. A week later when I also saw on Hello Peter other complaints, I emailed them letting them know that their poor service has put me off signing up with them, to which I got a same-day reply with an apology and clarification of some of my questions on my original email. However, it's a little to later. If service is horrible before sign up and payment, I can only imagine how frustrated I'll be once I've signed up and given them my money.
58 replies
11 months ago
Poor communication, lack of response.
We bought a new house that already had Vumatel connection. I am trying to register for our own set up. I was requested to send proof of address on the 29th April, which I did and subsequently emailed Itumeleng Nxumalo on the 30th to check if she had received the documents and a week later, there has still not been any communication. I've tried to call Vumatel thrice- twice on the 2nd May and today I waited 24min38sec with ni reply. I shudder to think how frustrated I will be once I have signed up and can't get any assistance with service issues. The company I was going to sign up with as one of the companies that they suggested for my area (Pluxnet), was equally as ********** with communication. I'll write a seperate review of that. I have asked on my email for a different ISP option, one of the things I haven't gotten a response for.
174 replies
13 months ago
Faulty and Un-user friendly account update platforms.
I have tried every method possible (outside of the inconvenience of going to a mall in-store) to update my billing account details. My Telkom app faulty, keeps refreshing to login or showing error page, selfservice.telkom.co.za doesn't show an option to update details, only how you prefer to receive account invoices, even the page for the TBIS debit order form has an error page.
0 replies
14 months ago
Unhelpful business banker
I recently registered an Inc and wanted to keep my banking with Standard Bank. I use them for all of my banking products (personal and business). It was inconveniencing enough that I couldn't update the details of my existing bizlaunch account to the name of my now registered Inc-I had to open a whole new bizlaunch account (still for my private practice, as the sole director). Now for the past 2-3weeks I've been getting no joy from my business banker with linking my new bizlaunch acc to my app and online banking. Prince Maoto is not only slow to respond, he doesn't acknowledge receipt when you send info he's asked for, lastly his tone is impolite and short. I am over his service, or lack thereof. I am feeling concerned as I have requested to close my old bizlaunch on the 4th March and am suppose to have full access to my new account without any glitches.
159 replies
17 months ago
Useless at following up on new business
I contacted PPS in August to try get illness cover and spoke to a consulted who informed me someone would call me back. Again this week I called on Thursday and promised a call back on Thurs or Friday latest-Banele was very apologetic that I hadn't received assistance since my first contact in August. Yet still I haven't received a call. I don't know why we cannot manually apply for ourselves without needing to wait on Consultant calls that never come.
162 replies
17 months ago
Slow/lack of response on undelivered item
On Monday I collected an order at big bird and found one of the items wasn't packed. I logged a missing item query with them and have gotten the automated reply via email, but no feedback. I've used Take a lot for years and have had good experiences with them, even in correcting an issue such as them packing an incorrect order and having to fix that. However, of late they are very slow. If their business has grown bigger, they need to employ more people so that sloppy mistakes like this don't happen and we don't have to wate for decades for correction of their errors, when we have paid money for our ordered products.
0 replies
21 months ago
Medical cancellation refund corrected
After having had an issue with getting assistance with my request to get refunded as per the medical cancelation refund that I was enquiring about for over a week via email, I am finally satisfied with the response I got following my Hello Peter complaint. Mandisa from Travelstart reached out and acknowledged their slip-up and escalated the matter so that I did get the full refund that was due to me. I am awaiting the payment of the amount owed after I sent them my banking details, I am hopeful that it will be resolved soon. Thanks, Mandisa and all involved, for rectifying my grievance. My hope is that this will be avoided in the future and that all agents be adequately trained on how to action the services Travelstart offers, as the misinformation and lack of response via email was very frustrating, and not every customer will think to escalate the matter on Hello Peter.
0 replies
Review Distribution
5 Star
1 (3.4482758620689653%)
4 Star
1 (3.4482758620689653%)
3 Star
0 (0%)
2 Star
10 (34.48275862068966%)
1 Star
17 (58.62068965517241%)