LR
Lethabo R
Active since Mar 2015
10
Reviews
0
Industries
Reviews
10 reviews32 months ago
Outstanding service
I cannot recommend Renewonline enough! I submitted my renewal request on the last night of grace period 😶 and by the end of the following day I'd received confirmation the the renewal had been processed. I received my disc two days later, so the entire process took 3 days from the date of submission. Super seamless and will use this service again next year.
0 replies
43 months ago
Easy, like the name says!
Super impressed with how Eezi Move conducts their business. Shout out to my consultant Alberto for keeping me in the loop. I was kept informed of all developments from the initial quote process right through to delivery, via email, text and phone calls. Moving my items from a storage unit in Cape Town while I was in Joburg came with some anxiety but the Eezi Move team made it so much easier - and all for a really good price. All my items arrived in good shape and the delivery team was very helpful throughout. Would definitely recommend the company, and will use them again when I move back to Cape Town.
133 replies
46 months ago
Shocking service
Purchasing from the website is very easy although delivery takes a bit longer than other sites. The trouble starts when the quality of products received is bad or the products don't fit and you need to return them. I logged a return for two orders about three weeks ago and have been following up constantly. At first the company responded with dates for collection, but now I'm not getting a response at all. The status of both returns have been changed to "refunded" even though the items weren't collected and my money wasn't returned. I will never buy from this website again and wouldn't recommend that anyone does either. And like another reviewer said, their discounts are no more impressive than takealot or any other online store. Be warned. EDIT: ODO contacted me after my review, promising me collection that day. Guess what? NOTHING. The products weren't collected and I still had to follow up with them to figure out why. Now they're giving me the option to return the products myself...after all this back and forth!!!!! Do not buy from this business.
0 replies
58 months ago
Deceptive billing practices
If you're ever in an accident, please do not use this towing service. At first we were pleasantly surprised that one of their bakkies showed up unexpectedly to the scene of our accident and offered to tow our vehicle to Montague Gardens. To our surprise the car was towed all the way to Brackenfell. We asked several times while waiting for the tow truck to arrive what we would be charged and were told each time that we wouldn't be charged because of a partnership they have with the repair shop, who pays them some kind of finders fee. In hindsight this makes absolutely no sense. Little did we know that we'd eventually have to pay approx R6k in towing, "storage and admin" fees that are not stated upfront. The repair company commented on how excessive this fee is and advised us to chase this up with CRA, but unfortunately could not release the vehicle to us until we'd paid. CRA's response was that this is the going rate for cars involved in accidents as the vehicle is immobile, which honestly makes no sense. Other than the fact that our vehicle wasn't in fact immobile, it costs the same amount of time and resources to tow it from point A to B regardless of what's wrong with it. As for storage costs, the CRA employee we enquired with let us know that they charge R495 a day despite CRA not even storing the car for us as it was at the repair shop (which didn't charge us for this?!). Gobsmacked. I believe they take advantage of clients, specifically those who've been in accidents as you're in a tight spot and have to make split-second decisions. A quick internet search (which I wish we'd done before doing business with this company) revealed that our experience matches that of another client (see Hello Peter review from 2016) so looks like this is how they run their business. This is daylight robbery and they need to be reported to the ombudsman.
53 replies
91 months ago
DISGUSTING SERVICE!!
If Discovery's service wasn't so tragic, it would be laughable. I received a message notifying me that my Vitality policy has been cancelled effective three months ago, no reasons given. When I called to find out what level of witchcraft Discovery was operating in, I was told that this was due to non-payment since July. They claim to have tried to debit my account multiple times to no avail. I question the truth of this, given that the debit date coincides with my salary coming in. Besides that, my gripe is the fact that I wasn't notified that this was happening. The only communication I've received is that my policy was cancelled. I was then told that they assumed my bank would notify me. What???! I don't have a contract with my bank, I have a contract with Discovery so it's THEIR responsibility to notify me when things like this happen. The call centre agent notified me that I can reactivate membership. I'll pass. This isn't the first disrespectful service I've received from Discovery, and I plan to cancel all contracts with them. I wouldn't recommend them even if they were free.
210 replies
92 months ago
Disgusting service
If possible, I'd like to give a rating of 0 because of the horrible customer service received from Discovery. I went to the hospital this morning for a severe prolonged headache that isn't responding to medication and is accompanied by a fainting spell and vomiting. I was told that since I'm on Discovery I should see the consultant, Zandile Lukas, who told me that I should go back to my GP who should be able to handle something as simple as a headache. If this was a simple headache case, a pain****er should've sufficed. A simple glance at my record for the year shows that I've been in and out of the GP offices since February for different ailments and I feel that after treating the symptoms for so long (which are only worsening), we should be getting to the bottom of what the cause actually is. My MSA is depleted because of all the visits only to be told that "your GP should handle it" because pparently this isn't classified as an emergency that warrants further investigation. I was notified that since my MSA is depleted, I would have to pay out of pocket if I want to receive hospital care - but that in order to receive this care I would have to be referred for admission. My GP tells me that Discovery requires strong justification for hospital admission and only under extreme circumstances would they pay for it. I feel like they're talking in circles, but that the bottom line is that you should basically be near death in order for Discovery to CONSIDER hospital care. Logic dictates that the fact that I'm in and out of the doctor's office, not responding to treatment and getting worse is enough justification for further investigation. Discovery sees it the other way round, and that's a problem because paying for medical aid does not mean you will get the care you need. They're totally okay with letting you live on pain****ers as long as they get their money every month. I'm disgusted with their service and want nothing to do with them. After all the ups and downs at the hospital , I went home with a pain****er prescription from my own GP because the hospital visit was in vain. I couldn't be helped because Discovery wouldn't pay. Absolutely disgusting.
210 replies
99 months ago
Horrible payment system, but awesome accounts agent.
I made a final payment on my account in December 2017, but I've been receiving messages since then about overdue payments. Ofcourse, I called the customer care line to sort it out and after calling about 5 times with no change, I was referred to a lady called Mathapelo. She handled my case in the most professional way and within a little over a week, my December payment was allocated to my account, interest reversed, and account closed. Although I feel the whole ordeal was unnecessary because I made payment in good faith, expecting that it would be allocated from the get-go, I'm grateful that Mathapelo handled it in the way that she did. Thanks, Mathapelo! You deserve a raise.
0 replies
132 months ago
Incompetent Service
I was accused of not paying my Vodacom account since June 2013. I sent the collections agent (Innocent Madisha) a vodacom statement reflecting the payment and he assured me that he would liase with Vodacom and send me my payment history. The following day, I received a payment history that belonged to another client, Allan Simpson. I notified Innocent of this error and was assured that I would receive mine soon. I called the company on Wednesday 17/06/2015 and was told that Innocent would call me back, which he did not do. The next email I received from him asked me to send through an address where summons could be served since, according to him, they'd been trying to discuss the matter with me to no avail. This is completely untrue.<br> <br> I was so shocked because he had not even returned my call. This company seems to employ intimidating tactics instead of trying to get to the bottom of the matter. I would appreciate it if I could be helped by someone who truly wants to get to the bottom of the matter so that it can be resolved. The longer this takes, the more money they will claim I owe them.
76 replies
132 months ago
Worst Network Provider in SA
I contacted Vodacom through their customer care line (111) in November 2014 to enquire about whether I could have my contract suspended as I was unemployed at the time and would therefore be unable to make my monthly payments. <br> <br> Prior to that, I'd been making payments up to 4 months in advance to avoid skipping payments. The customer care agent I spoke to transferred me to the accounts department to discuss the matter further. I do not recall any of the agents names, which I now know is an error on my part. <br> <br> Regardless, the agent from the accounts department assured me that my account would be suspended until I make payment on the 17th of March 2015. Meaning I would not be receiving airtime and would therefore not be making payments until March (I made sure to clarify this with the agent in order to avoid this very situation that I now find myself in). Also, she informed me that my number would also be suspended. <br> <br> Imagine my surprise when I receive an email from Vodacom in February 2015 threatening to hand me over to debt collectors. Someone please explain why on earth I should pay for Vodacom's incompetence. I'm now being hounded by their debt collectors.
76 replies
135 months ago
Zando never disappoints
I normally have my Zando orders delivered to an address in Johannesburg so this was the first time I had them delivered to Polokwane. The shoes were delivered on the second working day after I'd ordered them. They're really comfortable and look as good as they do online. Couldn't have asked for anything more. I've never received any bad service from Zando since I started using their services late last year. Thanks Zando!
0 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
1 (10%)
2 Star
2 (20%)
1 Star
4 (40%)