MV
MARK VAN DER MERWE
Active since Mar 2009
28
Reviews
0
Industries
Reviews
28 reviews10 months ago
Extremely poor service from Nissan Ladymsith
My vehicle went in for a 150k service to Nissan Ladysmith. this service entailed draining the radiator fluid, less than a month later the bottom radiator pipe which was s****ing against the air-conditioner pully got worn through and all my coolant was lost, fortunately the fluid drained happened after I got home. Nissan claims it is not their fault, yet they were the last people to work on the vehicle, it is also very clear that this hose cannot be positioned almost against the air-conditioner pulley. I drove 150 000 km without incident yet after NIssan worked on the radiator to change the coolant as per their Job Card I now have a problem. I phoned them numerous times, each time they say they will phone back but never do. I please need help in order to contact the right person within Nissan Group
56 replies
11 months ago
Poor Service from Cobra / Lixel
I have installed 24 Cobra Stella type taps, I wanted to service / change the washers on the taps yet when trying to loosen the nut holding the washer in place the threads break off, these were tightened by the factory. I cannot therefore replace the tap washers, it has been a week since I contacted Cobra (Nathi) yet still no progress has been made. Today after a week he tells me that the store has to log a fault and not me, why was this not told to me last week. Cobra seems to not care. I ordered a kitchen mixer and waited almost three weeks for it to be supp****. What is going on with this company lately? Always had good service feedback yet in the last month they seem to have gone downhill.
0 replies
20 months ago
MTN PRACTICE OF DOUBLE STANDARDS
I have been with MTN for almost 20 years, on 02,09,2024 I app**** for a contract and device renewal at MTN store in East Rand but was declined. Yet this morning 03.09.2024 MTN phoned me to upgrade my contract without upgrade. Please explain - I am not creditworthy enough to get an upgraded device YET am creditworthy enough to renew my contract??? In the consultant's own words per telephonic discussion today: "because you are such a loyal customer we are going to lower your monthly premiums" by renewing your 24 month contract, again, I am all of a sudden creditworthy a contract renewal but not device renewal. I app**** at Vodacom and was approved???
0 replies
26 months ago
EXTREMELY BAD SERVICE FROM KWIKOT
I ordered a solar geyser from Kwikot through Buildit. Everytime I order a solar geyser from them the geyser is incomplete and does not get dispatched from the Durban offices. They do not let me know beforehand and in each case I only get informed on the day that I was to receive delivery. This has happened three times during 2023 and again today 20.02.2024. I am a one man plumber trying to earn an honest living yet it seems that I do not matter to this corporation as I only order a solar geyser once in a while.
0 replies
31 months ago
TILE AFRICA - ****
I bought a wash-hand-basin with cupboard and mirror from Tile Africa for almost R 6000-00. Unfortunately whilst busy with the installation the wash-hand-basin was damaged. We phoned Tile Africa to purchase a replacement wash-hand-basin and was told that they do not sell the basins separately and that we have to buy the entire set (wash-hand-basin, under-basin cupboard and mirror). How is it that they sell these items yet spare / individual parts are not available forcing us to buy an entrie new set. Is this not contrary to the Consumer Protection Act? Any advice would be appreciated as I intend to pursue this matter further against Tile Africa. We also contacted the supplier of the wash-hand-basins who was extremely unhelpful, he basically inferred that he cannot sell us the wash-handbasin as he had an agreement with Tile Africa. Now how is this even possible? Again, compelling us to deal with Tile Africa and forcing us to buy an entire set when we only need a wash-ahnd-basin - what must I do with the rest of the items that I do not want nor cannot use elsewhere?
131 replies
36 months ago
KFC - Uncaring attitude towards complaints.
On Saturday 22.04.23 I bought KFC at KFC San Marco in Ladysmith, after eating my meal I got an extreme stomach ache, this is all I had to eat so it is impossible that I got sick from anything else. My stomach ache lasted until Friday 28th.04.2023. I reported this to the customer care site yet they just ignore the complaint. I have since spoken to a friend about this incident who told me that he also had a problem with the same KFC and who said that the problem was that their chicken is not properly cooked. He also reported this and also received no reply. I personally would not support KFC again after this incident.
0 replies
38 months ago
KWIKOT - POOR CUSTOMER RELATIONS
I ordered a solar geyser through Buildit from Kwikot in January 2023, Kwikot however did not supply all the parts to assemble the stand for the geyser, I did however have a spare stand in my workshop and used these parts to complete the installation. I contacted Kwikot in Durban who assured me that they would send me a replacement frame it is now almost two months later and I am still waiting? I phoned the customer services department who first told me that I sound very angry, I replied that I was angry and that if she was in my position she would also be angry, she then started shouting at me, very unprofessional, we then got in a heated debate about her attitude. eventually she calmed down and assured me that she would investigate the matter - it is three weeks later and still I have not received any response.
0 replies
39 months ago
KWIKOT UNWILLING TO ACCEPT RESPONSIBILITY FOR INCORRECTLY SUPPLIED GOODS
I ordered a solar geyser installation kit from Kwikot, through Buildit, the first issue I had was that this system which was paid for in December was only delivered on 26th January 2023. The second problem was that on the 27th I started installing the solar geyser which included a flat roof frame, this is when I discovered that the parts for the frame was incomplete. I contacted Mr. Derrick Reddy who, after I explained that the framework was incomplete told me to go to Buildit and sort it out with them and ended the call. I phoned the Kwikot Head offices who basically told me the same, I told them that this is NOT a Buildit problem it is their problem and needs to be sorted out. Head office then said I must sort it out with their Durban offices as this was ordered from them. A Mr. Harry ? then phoned me, he basically told me that he cannot do anything as they only dispatch the goods from Durban and that the Head offices actually package the items, he in conclusion told me to sort this out with Buidit. He also asked me why I didn't open the boxes in the store when I purchased the system in order to determine if everything was there - how ridiculous? Kwikot had made a mistake yet the first person I spoke to Mr. Reddy, was not helpful at all and put the phone down, the second person at customer relations lied by telling me "that her supervisor said that I must refer the matter to Buildit", when I got through to her supervisor, she said that she was unaware of the problem, after repeating the problem to her she said that the Durban offices must sort it out, the Durban offices in turn initially blamed the Head Offices for incorrectly packing the system, they then changed thier mind and said that Buidit must sort it out. Of five people I spoke to each was blaming someone else and referring the problem to someone else YET not one of them proposed any solution to the problem? I had to resolve this myself!!! This is a product incorrectly packaged and dispatched by Kwikot and was NOT incorrectly supplied by Buildit yet each one of these people from Kwikot said that Buildit must sort the matter out????
0 replies
50 months ago
DISHONEST MEDICAL AID - ALTERED DOCTORS REPORTS
Beware of these people. My wife was injured last year December we went to see a doctor who then referred her to a specialist who in turn determined that she need an operation to her knee. Firstly Affinity rejected the claim and determined that the injury was a pre-existing condition - they were claiming that a dog bite sustained by someone else (NOT HER) was a pre-existing condition. In other words her knee injury was as a result of a dog bite on another person's ankle. We pointed out that they had made an error, they still maintained the knee injury as a pre-existing injury. I sent them a doctors letter clearly stating that it was a knee injury but incorrectly typed the date as 2001 instead of 2021, they then based their rejection on this incorrect date yet when I pointed out that the date was incorrect they still refuse to admit that they had made an incorrect judgement. They even went as far as to alter the one doctors report and confirmed this in their latest email. People beware of Affinity Health if they can alter documents imagine what else they can do to deny you a claim.
0 replies
51 months ago
INCOMPETENT CONSULTANTS - JENEL
I have being trying to cancel a contract with MTN since 10 December 2021 the agent was Jenel, I was told by her that I need to give one months notice which would then mean 10th January. On the 10th January I learnt that my contract was not cancelled and then proceed again with the cancellation and was told again that I must wait a further 30 days which would now mean 60 days notice. On the 7 February I now discover that this contract has still not being cancelled. Do these people actually do their work or is this a tactic of MTN to steal another months fees from clients? I must now pay two additional months fees for something I do not have anymore because of some incompetent consultant or maybe she was following instructions.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (14.285714285714286%)
1 Star
24 (85.71428571428571%)