MV
MARK VAN DER MERWE
Active since Mar 2009
24
Reviews
0
Industries
Reviews
24 reviews11 months ago
Extremely poor service from Nissan Ladymsith
My vehicle went in for a 150k service to Nissan Ladysmith. this service entailed draining the radiator fluid, less than a month later the bottom radiator pipe which was s****ing against the air-conditioner pully got worn through and all my coolant was lost, fortunately the fluid drained happened after I got home. Nissan claims it is not their fault, yet they were the last people to work on the vehicle, it is also very clear that this hose cannot be positioned almost against the air-conditioner pulley. I drove 150 000 km without incident yet after NIssan worked on the radiator to change the coolant as per their Job Card I now have a problem. I phoned them numerous times, each time they say they will phone back but never do. I please need help in order to contact the right person within Nissan Group
1 reply
12 months ago
Poor Service from Cobra / Lixel
I have installed 24 Cobra Stella type taps, I wanted to service / change the washers on the taps yet when trying to loosen the nut holding the washer in place the threads break off, these were tightened by the factory. I cannot therefore replace the tap washers, it has been a week since I contacted Cobra (Nathi) yet still no progress has been made. Today after a week he tells me that the store has to log a fault and not me, why was this not told to me last week. Cobra seems to not care. I ordered a kitchen mixer and waited almost three weeks for it to be supp****. What is going on with this company lately? Always had good service feedback yet in the last month they seem to have gone downhill.
0 replies
21 months ago
MTN PRACTICE OF DOUBLE STANDARDS
I have been with MTN for almost 20 years, on 02,09,2024 I app**** for a contract and device renewal at MTN store in East Rand but was declined. Yet this morning 03.09.2024 MTN phoned me to upgrade my contract without upgrade. Please explain - I am not creditworthy enough to get an upgraded device YET am creditworthy enough to renew my contract??? In the consultant's own words per telephonic discussion today: "because you are such a loyal customer we are going to lower your monthly premiums" by renewing your 24 month contract, again, I am all of a sudden creditworthy a contract renewal but not device renewal. I app**** at Vodacom and was approved???
0 replies
32 months ago
TILE AFRICA - ****
I bought a wash-hand-basin with cupboard and mirror from Tile Africa for almost R 6000-00. Unfortunately whilst busy with the installation the wash-hand-basin was damaged. We phoned Tile Africa to purchase a replacement wash-hand-basin and was told that they do not sell the basins separately and that we have to buy the entire set (wash-hand-basin, under-basin cupboard and mirror). How is it that they sell these items yet spare / individual parts are not available forcing us to buy an entrie new set. Is this not contrary to the Consumer Protection Act? Any advice would be appreciated as I intend to pursue this matter further against Tile Africa. We also contacted the supplier of the wash-hand-basins who was extremely unhelpful, he basically inferred that he cannot sell us the wash-handbasin as he had an agreement with Tile Africa. Now how is this even possible? Again, compelling us to deal with Tile Africa and forcing us to buy an entire set when we only need a wash-ahnd-basin - what must I do with the rest of the items that I do not want nor cannot use elsewhere?
1 reply
38 months ago
KFC - Uncaring attitude towards complaints.
On Saturday 22.04.23 I bought KFC at KFC San Marco in Ladysmith, after eating my meal I got an extreme stomach ache, this is all I had to eat so it is impossible that I got sick from anything else. My stomach ache lasted until Friday 28th.04.2023. I reported this to the customer care site yet they just ignore the complaint. I have since spoken to a friend about this incident who told me that he also had a problem with the same KFC and who said that the problem was that their chicken is not properly cooked. He also reported this and also received no reply. I personally would not support KFC again after this incident.
0 replies
39 months ago
KWIKOT - POOR CUSTOMER RELATIONS
I ordered a solar geyser through Buildit from Kwikot in January 2023, Kwikot however did not supply all the parts to assemble the stand for the geyser, I did however have a spare stand in my workshop and used these parts to complete the installation. I contacted Kwikot in Durban who assured me that they would send me a replacement frame it is now almost two months later and I am still waiting? I phoned the customer services department who first told me that I sound very angry, I replied that I was angry and that if she was in my position she would also be angry, she then started shouting at me, very unprofessional, we then got in a heated debate about her attitude. eventually she calmed down and assured me that she would investigate the matter - it is three weeks later and still I have not received any response.
0 replies
41 months ago
KWIKOT UNWILLING TO ACCEPT RESPONSIBILITY FOR INCORRECTLY SUPPLIED GOODS
I ordered a solar geyser installation kit from Kwikot, through Buildit, the first issue I had was that this system which was paid for in December was only delivered on 26th January 2023. The second problem was that on the 27th I started installing the solar geyser which included a flat roof frame, this is when I discovered that the parts for the frame was incomplete. I contacted Mr. Derrick Reddy who, after I explained that the framework was incomplete told me to go to Buildit and sort it out with them and ended the call. I phoned the Kwikot Head offices who basically told me the same, I told them that this is NOT a Buildit problem it is their problem and needs to be sorted out. Head office then said I must sort it out with their Durban offices as this was ordered from them. A Mr. Harry ? then phoned me, he basically told me that he cannot do anything as they only dispatch the goods from Durban and that the Head offices actually package the items, he in conclusion told me to sort this out with Buidit. He also asked me why I didn't open the boxes in the store when I purchased the system in order to determine if everything was there - how ridiculous? Kwikot had made a mistake yet the first person I spoke to Mr. Reddy, was not helpful at all and put the phone down, the second person at customer relations lied by telling me "that her supervisor said that I must refer the matter to Buildit", when I got through to her supervisor, she said that she was unaware of the problem, after repeating the problem to her she said that the Durban offices must sort it out, the Durban offices in turn initially blamed the Head Offices for incorrectly packing the system, they then changed thier mind and said that Buidit must sort it out. Of five people I spoke to each was blaming someone else and referring the problem to someone else YET not one of them proposed any solution to the problem? I had to resolve this myself!!! This is a product incorrectly packaged and dispatched by Kwikot and was NOT incorrectly supplied by Buildit yet each one of these people from Kwikot said that Buildit must sort the matter out????
0 replies
53 months ago
INCOMPETENT CONSULTANTS - JENEL
I have being trying to cancel a contract with MTN since 10 December 2021 the agent was Jenel, I was told by her that I need to give one months notice which would then mean 10th January. On the 10th January I learnt that my contract was not cancelled and then proceed again with the cancellation and was told again that I must wait a further 30 days which would now mean 60 days notice. On the 7 February I now discover that this contract has still not being cancelled. Do these people actually do their work or is this a tactic of MTN to steal another months fees from clients? I must now pay two additional months fees for something I do not have anymore because of some incompetent consultant or maybe she was following instructions.
0 replies
55 months ago
POOR SERVICE AND LIES BY MIDAS LADYSMITH
I bought a starter motor from Midas Ladysmith on Thursday 18.11.21 on Tuesday 23.11.21 this starter motor broke. We returned it to Midas, initially we were told that there is no guarantee on electrical parts correctly supplied, afterwards, and only after we complained, did they agree to an exchange. I told them I do not want the same brand and to order a Bosch starter and that if there was a price difference that I would pay that difference. They ordered the starter which we received the following morning which my wife collected and paid the difference. When she brought it to be fitted, it was the wrong part, remember that they initially supplied the correct type of starter but of inferior quality (no name on packaging). My wife returned it, in the meantime I contacted another supplier in Newcastle who did have the correct one in stock but after Midas assured us that they would have the correct starter the following morning I cancelled the order from Newcastle and as Midas already had our money I thought it prudent that MIdas order the part. My wife phoned numerous times to confirm the order and delivery time, each time was told that the starter would be at the store at the latest 10h00 the following morning. On Friday morning after numerous phone calls and after they always said that they will call us back, by lunch time I already started doubting their sincerity and after lunch 14h00 we were told that the starter did not arrive and that we will only get it on Tuesday. (1) Had Midas informed us that they cannot get the starter I could have ordered it from Newcastle and had it on Thursday afternoon (2) They kept us on a line until after 14h00 on Friday, again had we been informed that morning we would have had the ret of the day to source a starter. I contacted the supplier in Newcastle who had already sold the starter he had in stock. I must now source this starter elsewhere by a supplier who at least has the decency to keep his word. (3) WHY DOES MIDAS SELL / PROMOTE NO NAME BRANDS WHICH INITIALLY ACCORDING TO THEM DOES NOT HAVE ANY GUARANTEE WHICH ALSO ACCORDING TO THEM IS WRITTEN ON THE TILL SLIP. WHAT ABOUT THE CONSUMER PROTECTION ACT WHICH ALLOWS ME THE PEACE OF MIND THAT MY PRODUCT IS GUARANTEED??? This is a complete and utter disregard for the CPA, we were fortunate but I am sure that there are other customers who do not know their basic rights under the CPA and who get bullied by them? EXTREMELY UPSET AND DISSATISFIED WHITH THIS EXTREMLY POOR SERVICE AND LIES. I contacted Head Office who said that they would contact me - guess what - NOTHING!!! Seems like this is policy by Midas to ignore a problem - so what if they lose a customer there are many others!!
1 reply
62 months ago
POOR AND DISHONEST INSURANCE COMPANY
We reported a burst water pipe on 06th April for which we are insured up until today this matter has yet to be resolved. I have never in my life experienced such incompetence and utterly poor service as what we have had to endure this last month. They initially sent an unqualified plumber to our house, who I personally know to be unqualified and whose cousin works for the Standard Bank Insurance, I informed them that I have already contacted a qualified plumber to come assess the problem, which they did, Standard BAnk Insurance then sent their own plumber from PMB whose report was the same as the plumber we contacted. YET they rejected both these plumbers reports and suggestions and then sent a third person who is employed by Standard Bank, and therefore is influenced by the employer and has the employer's interests at heart and NOT us the client. This assessor actually and blatantly lied in his report. Whereas three plumbers who all have the same conclusions are ignored, two were contacted by ourselves and one was sent by Standard Bank Insurance. We have three bathrooms two canto be used, one toilet has hot water running to it (pipes had to be bypassed to at least get water into one toilet), we have a scullery / laundry which cannot be used, there is no water to the kitchen and there is no water to the servant's bathroom. In addition to this there are cracks starting to develop were previously there were none. The nearest we got to any repair work being done was a instruction by someone at Standard Bank (Raj) who instructed one of the plumbers to chopp open our floor in the scullery and repair the pipe and to re-tile with NEAREST MATCHING tiles, I said no way will any body do any damage to my house in order to effect any repairs and then try match tiles, and if this was the case my whole house would need to be re-tiled as my whole house is tiled with the same tile Standard Bank in effect wants to devalue my house in order to save themselves money for an event for which we are insured!!!! In addition to this these people just cannot answer a phone it takes between 15 and 20 minutes to just get an answer and sometimes we are cut off without an answer. Again this is the absolute worst people to deal with!!!
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (12.5%)
1 Star
21 (87.5%)