CK
CHESREE K
Active since May 2015
35
Reviews
0
Industries
Reviews
35 reviews3 months ago
7 business days and no refund
I have completed an application to have TooMuchWifi installed at my place in Loevenstein, money was deducted within seconds. The techs came out to try and install the WiFi, which they couldn’t because their signal is not strong enough to reach my home, that is fine- I then had to waste my airtime to call their contact centre to request for a refund, the first person hung up and never called back, the second agent took my number and promised to call back, this never happened. I then called for a 3rd time, this lady requested I send my banking details and I sent my Capitec details, she said refund will take 3-5 working days, I was obviously not happy since money was deducted in seconds when signing up, I then asked which bank they using, she said FNB, I then opted to rather send my FNB details, hoping to get my money on the same day to get a WiFi provider that are able to give me the services. Nope, regardless if we using the same bank, I still need to wait 3-5 working days, this people just don’t care, I obviously need the WiFi, hence applying. Update: Today is officially 10 days, 7 business days and I am still awaiting my refund! This business is really a disgrace. I need to know when exactly I can expect my money back.
53 replies
3 months ago
Disgusting service
I have completed an application to have TooMuchWifi installed at my place in Loevenstein, money was deducted within seconds. The techs came out to try and install the WiFi, which they couldn’t because their signal is not strong enough to reach my home, that is fine- I then had to waste my airtime to call their contact centre to request for a refund, the first person hung up and never called back, the second agent took my number and promised to call back, this never happened. I then called for a 3rd time, this lady requested I send my banking details and I sent my Capitec details, she said refund will take 3-5 working days, I was obviously not happy since money was deducted in seconds when signing up, I then asked which bank they using, she said FNB, I then opted to rather send my FNB details, hoping to get my money on the same day to get a WiFi provider that are able to give me the services. Nope, regardless if we using the same bank, I still need to wait 3-5 working days, this people just don’t care, I obviously need the WiFi, hence applying. I am in disbelief how companies are still so ****ty with customers even in this tough economy! This is the reason why so many business are failing. I will definitely report this to the OMBUDSMAN TOO.
168 replies
26 months ago
Bad service
Hi, I just spoke to Tokotso Thusi from the Telkom Customer service. My line has been disconnected from the beginning of Feb due to a debit order that failed. A double debit order was successful on 15 Feb and today is 27 Feb and my line is still suspended. This agent claimed they cannot unlock my line, I need to wait another 4 more days and apparently no manager is available to talk to or to sort this out. I need my line activated ASAP because this account is in advanced and this is a business line on which I am busy losing out on business! I need someone to call back and sort out this mess please. This agent needs to be dealt with, she lacks soft skills , professional and urgency, it’s a disgrace to be paying for such ****py service.
0 replies
29 months ago
We buy cars are by far the worst company
Purchase a vehicle on Auction from We buy cars Durban. Registration shows it’s registered in Ekurhuleni and invoice coming from Durban branch and the traffic department is refusing to register the vehicle on my name. The Durban branch together with their staff member Chris is as useless as can be. I will definitely take this further, because there is no way I am doing the run around for their mess !
73 replies
30 months ago
Fault hy device and bad service
I bought the Huawei fit watch at Sportsman warehouse Tygervalley on 11 Oct 2023, on Friday evening, 20 Oct, the device showed it is overheating and it restarted. I switched it back on after a few minutes and it was fine. Sunday 22 Oct, whilst driving, again the device showed its overheating and it restarted, now this is when I got worried. As if this was not enough, my calls, messages and email notifications didn’t show on the watch. Today on 24 Oct, I decided to take the watch in to Sportman warehouse, the store assistant Brandon checked and all notifications was on, but nothing showing on the watch. After resetting the device, the messages and calls showed, but they can’t se m to figure out why the device is overheating. The manager, Zakira was called and she continuously repeated that this is the first time she hear of the device over heating and she has been using Hauwei all her life, I was so confused as to why this lady would be this arrogant, I even asked her to repeat herself, and she did, no eye contact, nothing, as if she made up her mind that this is not the case or not true, or whatever she was thinking. She then said well we will have to send this in for repairs or evaluation, because this is the first. She also mentioned the waiting time is 30 days, which I asked her if I bought the device on 11 Oct, which is less than a month ago, why would I want it repaired and not replaced. The manager simply said because it’s a first and Hauwei will decide if they want to replace it or not. Having your money wasted on a ****py product is one thing, but a little miss store manager trying to treat you as if you talking bull, or even trying to be ****y is a whole new issue on its own. This lady need to go back to training and get some soft skills training and secondly, need to be able educated on the Consumer Protection Act. When I told her I will complaint, she was like okay. I need the store to take this up, and I doubt I would want to do any further business with them. Device is booked in for repair, but I simply do not want a faulty device, especially not something that has to be booked in for repairs in less than a month after purchase
0 replies
31 months ago
Disgusting service
Silver Spur- Oakdale Bellville. I Ordered ribs and wings with onion rings and chips plus a cheesy garlic roll on Mr D. Order came without the chips and onion rings. A hair found on the cheesy garlic roll. When calling the store, they have no interest in trying to resolve this, even after asking where I stay. At first it was said they might possibly deliver the missing items, but in the same breath it was said rather make contact with Mr D. I am actually glad they did not bring the missing items, because it was only until after I opened the roll to see the hair, it’s disgusting service. It’s not Mr D who prepare and or pack the food- this is the worst service received. Who do I contact to ensure they collect the food and refund my money. I won’t be able to stomach this.
0 replies
35 months ago
Bad service
I have bought a washing machine Aug 2023 and logged a query to have it fixed in May 2023, they sent a person to fix it and it was not fixed, because the machine is still leaking water whenever I fill it. I spoke to an agent today, 14 June by the name of Tema and she was so rude and stated she is refusing to put me through to her manager. I have had it with this bad service and request that they either collect their ******* or I’ll take this matter to the Ombudsman man if I do not get feedback within 24 hours. Isabel, 0716323833
106 replies
44 months ago
Bad service
I’ve been waiting for 2 months for Standard Bank for a settlement letter or letter stating that I paid my my account up and do not owe them anything. I cannot believe that it will take them this long to draft a letter Grant Twigg 6710045174081
134 replies
45 months ago
Supposedly new, Broken goods purchased
Good day, I have purchased a “NEW” Defy top loader which was delivered on 1 July and when I wanted to use the thing the very 1st time in August , my entire place was soaking wet due to the detergent box or pipe that is leaking. I contacted you guys who then send a technician who confirmed the above. Next thing I received a sms stating I need to wait for replacement part, why???? ( Your Defy service call 1667989 requires additional parts to resolve. We will contact you to make a new appointment once the parts are available.) Why when I buy a new machine and expecting a effortless laundry day, should I wait for a part?? I bought a “new” machine, not a second hand one and do not want parts replaced !!! I need a new machine! I refuse to allow a replacement part be put in, I demand a new machine or my money back ! I am expecting you guys to contact me and arrange delivery of a new machine within 48 working hours or I will firstly be going on Hellopeter, secondly I will be going forward with this mess to the OMBUDSMAN, and thirdly I’ll be going to the Media, but there is no way I’ll be accepting a replacement part. Please get someone to sort out this mess, because me laundry is piling up! Service number: 1667989 My contacts details: Chesree Koopman 0716323834
134 replies
47 months ago
Disgusting service
I have been waiting since Tuesday 15 June 2022 for my simswap to go through, since Monique assisted me in MTN N1 City. I called Wednesday and a guy told me it was pending . Today on Saturday 18 June 2022, so I returned to MTN to find out why my sim swap has not gone through, instead of getting assistance Monique decided to belittling me by repeatedly telling me her manager should have put it through. And when I asked her to stop repeating the same info and check on the system why my simswap did not go through, her colleague Anthea Goliath asked me to come over to her for assistance as she could clearly see the unwillingness from her colleague. As if that was not enough While Anthea was busy assisting me, ****y Monique shouted from her seat, dis nie my skull dat Haar sim swap nie deur gegaan het nie. So what happened to professionalism, and who is her “ haar” Am I not the client? This number is used for business purposes and I have every right to be upset, but this agent just had to make scene for God knows why. I need this store manager to contact me and explain to me why I should be happy to lose out business and not take this matter further to the Ombudsman.
0 replies
Review Distribution
5 Star
2 (5.714285714285714%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (8.571428571428571%)
1 Star
30 (85.71428571428571%)