MP
Matlhodi P
Active since Jul 2015
13
Reviews
0
Industries
Reviews
13 reviews60 months ago
Slow service
Woolworths Sammy marks square customer service on the 1st floor is too slow. Have been on line for 30minutes. Only one till working. Pls help
0 replies
61 months ago
UNPRICED ITEM TURNED OUT TO BE EXPENSIVE: WHAT IS WRONG TFG GROUP????
I went to Foschini Church Street Pretoria last week. I wanted to buy 2 jeans,. One of the jeans's price was scratched, I checked a jean that was behind it, it was R450.00, same make. When I pay I alerted the cashier (TSHIDI) that the price is scratched and the jean that was behind it is R450.00. She told me the system says the price is R599.00, and I told her that is not the price I saw at the other jean. She went to the floor and came back with another lady who said the price is R599.00. I took them to where I took the jean only to find out that the jean that had the R450.00 was removed and then the jean with 599.00 was at the front. I believe this two ladies wanted me to look like a fool as if I don't know what I am talking about. I left the 2 jeans and left the store. To the Management of TFG Group, what happened to the saying that a customer pays the price that they see? In actual fact I should have got that jean for free because it did not have a price. I feel let down by Foschini because I am a very top client. My account was never on arrears at all. I still need those jeans with the price that I saw or free since the price was scratched. I will await feedback from TFG Group Customer Service. Client comes First.
0 replies
62 months ago
LIES AND LIES AT CASUALTY RECEPTION
I a actually rating a ZERO. Why is your telephone number 012 522 1000 out of service? For a hospital this is a disgrace. The people at Casualty are so misleading. I need to know why did they provide false information to my daughter. Now we received a call to pay a certain amount to the hospital? Why did they not tell her that her medical aid is not covering the hospital instead they lie. I paid over R1600 cash at the hospital the person at Casualty said it is the money we pay on first casualty visit. Why did she not tell her that the medical is not covering the hospital instead she LI. and now there is still more money that needs to be paid. My daughter just got a call from your accounts offices in JHB
0 replies
78 months ago
CELLPHONE STUCK AT THE STORE; ACCOUNT PAID UP TO DATE
I bought a J4 Core cellphone from TotalSport Menlyn towards end of August 2019. Beginning of September 2019 the cellphone screen could not swipe and was unable to use. I returned it to TotalSport Menlyn for repairs. The cellphone was returned in two weeks as repaired. After two days the cellphone started the same problem again. I called Menlyn and they advised me to drop it at any TotalSport near to where I work or Stay. I dropped the cellphone at totalSport Sammy Marks Square in September. Every time I query about it I am told it is at MTN for repairs. 3 weeks ago I received an SMS that my phone is repaired and ready for collection. I went to the Store, they told me the cellphone has not yet reached the store and they adviced me to come again in few day or that they will call me. I have been to the store every second day of the week, my cellphone is not in the store. Last week the staff at TotalSport asked me to speak tothe courier Company and they tolds me that they have difficulty delivering in Mid-Town, they can easily deliver at Menlyn. The guy told me they will do deliveries to sammy Marks square on wednesdaylast week, and I told him I will then come to the store on Thursday to collect the phone. Instead, I went on Friday, and the phone was still not there. Yesterday I went to Sammy Marks Square again, the phone is still not yet delivered. To u TFG Group, please take your cellphone and credit my account. I do not see the reason why I bought a cellphone and it had a problem within a month of purchase. After it was repaired it got the same problem. Since august, I had access to that cellphone for less than 10 day. I am paying my account and there is still no cell phone. Tell me: What am I paying for if the cellphone that I bought is not with me but, at a Courier company somewhere. Please communicate on the way forward as I AM SO ****ED OFF.
0 replies
80 months ago
Robbed of my Qualified Reward
i am on a week vacation in Sun City and an MVG card holder. I go to the casino daily. As it is a norm in Sun City Casino, the more you play, you qualify for a drink reward. I qualified yesterday. I called the waiter to provide the service and she said she is coming back. I waited and waited, she could not come. I looked for other waiters, there was no one on the floor.I then went to sun Downer to ask for serice, the guy I found there told me he will send the waiter to me and asked which machine am I playing?. I told him I am playing at SunStrikers, I waited and waited and no one came again. The lady who told me she was gonna come was sitting at Sun Downer when I went to ask for assistance doing nothing. I am so disappointed in the service of the staff that was working last night at the Main Casino Floor. Do they know how much a player have to spend to qualify for a reward? if they knew I believe they would have respected my call. Is this what the waiters in sun City casino do to the players? or do they do this to those that they dont know as i have indicated that I am on vacation. I need my drink I qualified for it like the rest who qualified last night and anytime before. I left the Casino at 02h37 this morning feeling disappointed. That staff that was on shift are rude and treat customers bad and unprofessional. I am writing this because I I hate people like those who were on the floor last night; I afford to buy myself a Pack of drinks, but since this is a reward and courtesy for players I believe I deserve it and I need it. I am living the Hotel on Friday. Awaiting to hear from you Sun City Management.
0 replies
80 months ago
NETFLORIST: "YOU COMPLAIN, WE CHARGE YOU 50% OF YOUR ORDER"
I ordered a gift for my daughter' birthday, It was a bunch of flowers in a vase and a Personalized Biltong & Nut Tube. On the order for the Personalized Biltong & Nut Tube, it says I must write the name of the person that I want to reflect on the Tube, I did that; again it says one must write a message that should appear on the Tube, I did that. To my surprise, when the Tube was delivered to my daughter, the message that I wrote did not reflect at the front of the Tube instead, it appears at the back and its so tiny. I contacted NetFlorist to correct their mistake and print my message on the front of the Tube, the Consultant I spoke to told me the message on the Tube is standard, it does not change. My question was, then: Why does the website request me to type the message that I need to be printed on the Tube while he on the other hand says the message is standard. I requested them to correct the mistake or cancel the order. Then he told me that they will charge me 50% for returning the order. I am totally against this. How can Netflorist make a mistake and when a client complains about it, they charger the client for their own mistake. This is completely defrauding the client. As I write this they are going to collect the gift from my daughter today and they insist that I will be charged. PLEASE HELP ME FROM BEING DEFRAUDED BY NETFLORIST. To you Netflorist: please collect the order and pay me back all my money, I am not liable for your mistakes. When I called the Call Centre on friday morning to check ho far was the delivery, the lady who assisted me, only informed me then than they will only deliver the flowers, and the Tube will be delivered next day, she even told me that normally it takes 7 days to process the personalized order and I was lucky it will be ready next day. My Question: You, Netflorist, indicated on the website as I was making an order that next delivery day will be Friday since I place an order on thursday. Next thing I hear about the delay when I make an enquiry, (this is unprofessional) Why was I not called and be informed on time that you will only deliver one item. Again since the lady said it normally takes 7 days, to get the personalized order, and I got it the next day; So this is the reason Netflorist did not print my message where it is supposed to be printed. You hurried to deliver the order and made mistake, and you want me to pay for your mistake. PLEASE PAY ME BACK MY FULL AMOUNT R299.95. Netflorist is a big company and it is difficult to believe that they can treat clients the way they are treating me. I have made orders previously and was happy. Why now? You spoiled my daughter's 21st Birthday Gift.
0 replies
88 months ago
No Pizza for Dinner
I am a very disappointed customer of Romans Pizza. Yesterday i made call to Romans Pizzain Mayville Pretoria at 16h20 to place an order and I indicated that I will collect my order at 17h00. To my shock and disappointment, I stood on the line for 5 minutes and there was only one person whom was assisted by one lady at the front while the other lady was on the phone. When the lady finished with te call she called me to pay, I gave her my Bank card to swipe the amount. When she went to the orders, My ORDER WAS NOT THERE, IT WAS NOT DONE. I was so shocked and bored at the same time. The time was 17h15. She said they will process the order and will have to wait for 15 minutes, I was so disappointed and time was against me I had to ask for my refund. I left the shop without my order that I placed at 16h20. The service I received was very bad. How can employees forgrt to take my order to the guys at the back and just live it at the till?? Too bad, I did not have my Pizza. Lesson learned is that I ill never again go to Romans Pizza Mayville Pretoria, I normally order at Romans Pizza Karenpark (opposite Wonderpark Mall) and I have never experienced this shame. Thousand Thumbs Up for Romans Pizza Karenpark
105 replies
90 months ago
RUDE ASSISTANT AT GAUTENG DEPT. OF FINANCE
Oh my God!! I just called the Gauteng Department of Finance on the number ********** at 14h10, I wanted to make an enquiry about payouts and how far is the process. The guy whom I was transferred to was so RUDE. He even dropped a phone on my ear. He wanted me to provide him with a persal number and I asked him if an ID number could not work, HE JUST DROPPED THE PHONE. I needed information since I am not employed by government. How RUDE is that person, unfortunately I did not get his name. Can the Department please deal with their employees as I believe that no one could just make a courtesy call to them except to want information of the monies that they have to pay out. I am one of the people who are frustrated by the SLOW delivery of the Department; monies are kept in their account while the people are struggling with payments of children's school fees.
0 replies
94 months ago
Poor Quality Couches & Ignorance from Staff
This is dedicated to the Store Manager, Margaret of Bradlows Central City, Mabopane: I came to your shop on 1st June 2018 to eye shop couches. I met a sales person called Conny. She was so sweet and showed me around. I eventually saw couches that suits me. I promised her that I'll come back the next day to purchase, she was looking forward to seeing me again. On 2nd June 2018, I returned to Bradlows, Conny was there and I bought the couches, she was the happiest salesperson I have ever seen, more especially because I bought my couches CASH. Three weeks down the line, I called Conny informing her that the couches that I bought are not in good condition, the seats are going deep. She promised to call me back, and guess what?, she did not call me back. The next day I called her again, she told me she was not feeling well, she had to leave work and go home. Anyway, without doubt I believed her. She promised me she will report my matter to the Manager, who is Margaret, and she will call back. I waited and waited. Different excuses everyday. I am talking about couches that lost shape in three weeks. The other time I called Conny, I told her they must come get the couches and replace them with new ones. Again, she was gonna talk to Manager. Few days down the line, I got a call from Margaret, who promised me that Bradlows Warehouse staff will come exchange the couches. Guess what? I am still waiting even today. Problem: The couches are going more deep that the first time I reported them. Now, since I have experienced this bad service from Conny, Margaret and Bradlows, I want my money back, CASH as it was paid in your store. Please come and take your couches and give me my money, I will go the better shops that knows and understand customer concerns and frustrations Margaret, I no longer need your couches, I want my Money. I will come to store with my banking details where you will have to refund me. I AM DONE WITH BRADLOWS
0 replies
126 months ago
Refusal to gain entrance at Sun Morula
I am an MVG member of Sun International. Yesterday evening I and my Kids planned to have an evening out at Sun Morula, to my surprise, there were Metro Police at the gate who refused MVG members entrance because there is a jazz event at Sun Morula. I phoned Reception and spoke to lady named Thando, she said they told Metro Police to allow MVG members entrance and I told her I am experiencing problems at the gate, she said she will come to sort the matter and that I gain entrance. I waited for 10 Minutes without her appearing, METRO giving me a hussle, my kids depressed by the situation. I phoned again, she said she will come, and I phoned for the third time, then she said she will send the Manager Mr Tselapedi. I waited for the Manager, he did not come, next thing a Security guy came and ask me Mr Tselapedi has send him to check what type of an MVG card do I have, if it is PLATINUM, I told him I am GOLD, then he turned away, with no feedback, I stood there like a fool and METRO was so making fun of me that they told me I cannot enter the premises. Can you sun International imagine children (4 & 8 yrs) crying in the car when I reversed my car to go back home? I & my kids are so SAD
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (30.76923076923077%)
1 Star
9 (69.23076923076923%)