FK
farnaz K
Active since Sep 2015
20
Reviews
0
Industries
Reviews
20 reviews4 months ago
Unsafe Accomedation
****** overnight, poor security, no cameras, dismissive management, unsafe accommodation
0 replies
11 months ago
Horrible customer services to a 10year + customer
Did an online upgrade to the mobile internet ruby promo for R329pm giving me 100gigs anytime data on a month to month contract but when I call in they confirm that my contract is R349. The customer service is absolutely terrible. no one can fix the issue they keep giving me different numbers to call and blaming other departments and some just hung up. spoke to Noni, Fisani, Beki, Kebolangi and a team leader Ravi Pillay. They can not help and drop the call on you
0 replies
11 months ago
Terrible customer experience from Nomkelo
Called regarding a bill and Nomkelo picked up - she states she is not trained to deal with bills so i should call back the same number and hopefully Iget someone that is trained to deal with bills. I rep**** but that could take ages because i will have to keep calling in hopes that the person picks up is trained. She was very rude to me and hung up.
0 replies
53 months ago
Poor customer experience
The customer service is absolutely disgusting 🤢 I have had poor connection and signal for past week Spoke to Nosipho Dlamini and Samantha Hild they both gave me such bad customer experience and they can't even tell me when the signal will come right
0 replies
56 months ago
Awesome customer service
Adrian Prinsloo was super friendly and patient. Best sales person ever! He deserves a promotion!
53 replies
65 months ago
Poor customer experience
I took out my contract in November 2019 and wanted to lapse this year but now they telling me that because they did not charge me during lockdown they have extended my contract without my knowledge . Their customer service is disgusting. The lady at the contact center refused to let me speak to a supervisor and she refused to give her full name. While speaking to her she's like ok if there's nothing else bye.
0 replies
66 months ago
I was treated really badly
I purchased a TV from Makro on Sunday (11/10/2020 and was persuaded to pay for installation in store which was R750. This TV was a birthday gift to my partner. My installation was booked for Thursday the 15/10/2020 at 12pm. Blingstallation was a little late and came after 12:30 which I did not mind at all. When the gentlemen came through because I live with vulnerable people I immediately ran to the door and sanitized the assistants hands and checked his temperature which was 36.4 degrees I then did the same for the Technician and his was 38.9 degrees I was shocked and thought maybe I saw wrong so I tried again but again 38.9 degrees so I said I’m sorry but I can’t allow you in my home if you are running a high temperature to which the technician responded that his hot because he was in the sun the entire day so I asked him to sit in the van and turn on his AC to cool off, he did this for more than 5 minutes and then he got out his van but his mask was off – I asked him to please put his mask on and I scanned him again and he was still 38.9 degrees! He asked me to scan his wrist and I said no because I have never seen that being done before. I asked the gentlemen to wait until I called Blingstallation - the assistant was in my home the entire time but I was afraid to allow the technician in. I called Blingstallation and spoke to an advisor she understood my concern and said due to the Pandemic she will book another installation for me for Friday the 16/10/2020. I was happy and told the gentleman to leave as I will get another installation done. I was really afraid as this was the first time I was experiencing this at my home – I did not want to come across as been rude as well L As soon as the gentlemen left my yard – A supervisor from Blingstallation called me and She advised that they can only book another installation if I pay another R750! I was so shocked I said to her that how is that fair because I did not expect the technician to have a temperature of 38.9 degrees! I was literally scared for my life. The superviser advised that its either I allow the technician to do my installation or I pay for another installation. I asked the supervisor if I should risk my life and my loved ones lives just for a TV installation? she was not understanding at all and kept saying its process and I will definitely have to pay. I took this to Hello Peter and Blingstallation replied saying what I say is untrue because they checked the technicians temperature in the morning and it was 36.4 degrees they also went on to say my temperature scanner that I purchased at Makro is cheap! (really don’t know how they know this) I went into the Makro store and explained the entire experience and Makro staff was totally shocked! Makro staff said that if someone’s temperature is over 37 degrees they’re not even allowed to enter the store and she said that no one should force you to allow a person with such a high temperature in your house. The manager from Makro called Blingstallation and even escalated the matter for me. The manager advised to keep the TV and the two brackets until we get a response from the Blingstallation head office. Makro has ensured I get my refund. I am very grateful to Makro. I am really unhappy about how I was treated so I am sharing my experience. Best regards, Sad customer
0 replies
67 months ago
Extremely amazing customer service
After I was treated so badly by Blingstallation (you can read my review on them) I called tv + video doctor and they literally came in the same day. They were extremely professional and wore masks and gloves. I checked their temperature and the one dude scanned at 38 where I explained you need to wait outside and cool off. After 5 minutes checked again and he was 36.5. They didn't get offended and understood that I am afraid due to the Pandemic they both did an amazing job and was extremely efficient. They also educated me alot about how the installation works. They also mentioned how they appreciate customers seen that many businesses are closing due to the Pandemic. They were alot more cheaper then Blingstallation as well. I'm extremely happy that I actually got my TV installed at a better price with an amazing company that gives great customer experience!
0 replies
67 months ago
Unhappy about how I was treated
I purchased a TV from Makro on Sunday (11/10/2020 and was persuaded to pay for installation in store which was R750. This TV was a birthday gift to my partner. My installation was booked for Thursday the 15/10/2020 at 12pm. Blingstallation was a little late and came after 12:30 which I did not mind at all. When the gentlemen came through because I live with vulnerable people I immediately ran to the door and sanitized the assistants hands and checked his temperature which was 36.4 degrees I then did the same for the Technician and his was 38.9 degrees I was shocked and thought maybe I saw wrong so I tried again but again 38.9 degrees so I said I’m sorry but I can’t allow you in my home if you are running a high temperature to which the technician responded that his hot because he was in the sun the entire day so I asked him to sit in the van and turn on his AC to cool off, he did this for more than 5 minutes and then he got out his van but his mask was off – I asked him to please put his mask on and I scanned him again and he was still 38.9 degrees! He asked me to scan his wrist and I said no because I have never seen that being done before. I asked the gentlemen to wait until I called Blingstallation - the assistant was in my home the entire time but I was afraid to allow the technician in. I called Blingstallation and spoke to an advisor she understood my concern and said due to the Pandemic she will book another installation for me for Friday the 16/10/2020. I was happy and told the gentleman to leave as I will get another installation done. I was really afraid as this was the first time I was experiencing this at my home – I did not want to come across as been rude as well L As soon as the gentlemen left my yard – A supervisor from Blingstallation called me and She advised that they can only book another installation if I pay another R750! I was so shocked I said to her that how is that fair because I did not expect the technician to have a temperature of 38.9 degrees! I was literally scared for my life. The superviser advised that its either I allow the technician to do my installation or I pay for another installation. I asked the supervisor if I should risk my life and my loved ones lives just for a TV installation? she was not understanding at all and kept saying its process and I will definitely have to pay. I took this to Hello Peter and Blingstallation replied saying what I say is untrue because they checked the technicians temperature in the morning and it was 36.4 degrees they also went on to say my temperature scanner that I purchased at Makro is cheap! (really don’t know how they know this) I went into the Makro store and explained the entire experience and Makro staff was totally shocked! Makro staff said that if someone’s temperature is over 37 degrees they’re not even allowed to enter the store and she said that no one should force you to allow a person with such a high temperature in your house. The manager from Makro called Blingstallation and even escalated the matter for me. The manager advised to keep the TV and the two brackets until we get a response from the Blingstallation head office. Makro has ensured I get my refund. I am very grateful to Makro. I am really unhappy about how I was treated so I am sharing my experience. They keep saying my review is untrue so I even had to go get an affidavit. Best regards, Sad customer
0 replies
67 months ago
Amazing customer experience
I was treated so poorly by Blingstallation however Makro was so understanding and professional to me. They made sure I get my refund and the manager Lwandu even gave me a an extra 7 days to try and get my installation done privately due to how I was messed around! A big thumps up for Sarah and Lwandu for helping me through this stressful situation
53 replies
Review Distribution
5 Star
4 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5%)
1 Star
15 (75%)