NM
Noluvuyo M
Active since Nov 2015
11
Reviews
0
Industries
Reviews
11 reviews10 months ago
DEFECTIVE HISENSE FRIDGE -ON GOING FAULTS, NO ACCOUNTABILITY
I bought a Hisense fridge April/ May 2022, and the within a year first year, the thermostat failed and had to be replaced. In 2024, the same thing problem occurred again but I did not report it I used my deep freezer mostly to cool my food. In 2025, the same fridge failed once more. I reported the matter to Hisense call centre on 30 May2025, and I told Ntombi that assisted me that I want a replacement. She told me the fridge needs to be replaced multiple times in order for the to replace it. Ntombi booked a repair for with JOB No: 214750949. The technicians came the 03 May 2025 and refilled the gas. This is the third major fault in as many years. Despite this clear patten of failure, Hisense refuses to replace the unit, claiming I needed to report the issue every single time. This is an unacceptable response to a product that has shown consistent recurring faults. A fridge is an essential appliance. I did not purchase it expecting to deal with a new fault each year. The fact that Hisense acknowledges repairs but still refuses to replace the unit shows serious lack of responsibility and poor customer service. I am demanding a replacement, not more temporary fixes rest assured this will happen again this year summertime. Hisense must stand by their products and honour their commitment to quality and reliability. The most frustrating matter is that my warranty expires next year 27 April 2026. This is just a tactic for them to buy time until my warranty expires.
159 replies
13 months ago
Molded cheese
I went to buy cheese at checkers in Cape Gate, on Wednesday. I saw they had special on cheese Crystal Valley for R109 and I bought it. Yesterday 14/03/2025 when I wanted to use the cheese it was molded. I have pictures but unfortunately theres no option to attach them here. Please be warned when buying something on special, I am always confident about checkers and selling fresh food. This is so disappointing to buy a perishable that is molded on special without them checking it first.
0 replies
14 months ago
Expired Lipton Ice Tea
I bought Lipton Ice Tea on the 02/03/2025, this morning while preparing lunch for my young one. I saw the that it is expiring today mind you my husband also took one to work. I bought 2 x 6 packs of different flavors. I am so disappointed because I thought its only foreigners selling old food. So clearly we also need to be alert of these big brands also now. According to my understanding this should have been off the shelves.
0 replies
21 months ago
HUMILIATED By a Mr Price employee
I went to a Mr Price in Brackenfell Hyper, I picked 2 dresses that were hang at the sale rail where dresses were going for R150 and R120. I processed to the till point and 1 white dress with buttons did not have a price tag. The cashier that was assisting me was Shareen she called another lady with black and bronze tinted hair she did not have a name tag on. I proceeded to tell her where I found the dress she told me " Yes,.it still needs to have a tag" She got busy searching for the price tag she went to fetch another dress on the floor she whispered something to Shareen regarding the dress. After being focused on the table she said the dress was R220 and I asked her if she is sure? She responded " I'm not liying why would I lie to a customer? I then told her I did not say you are living, I asked are you sure, and while we were talking there we clients around us and she also responded with an attitude. I asked her, Why do you have an attitude? She said because I said she is lying. I was wondering does the training that Mr Price provides when they have employed someone gives a right to their employees to have an attitude to their clients and to also confirm why they have an attitude? I ended up leaving the dress that I wanted to buy because of this employee that does not know what customer service is, because she seemed very much unwilling to assist. I had to ask if she is sure if that was the price of the dress because she brought a dress that was totally different from that one, so to me she seemed unsure with what she was doing. She even said the dress I wanted to buy had buttons and the other one did not have saying this very irritated. I wanted to cause a scene and ask her these questions, however I felt humiliated already by the way she was responding to me while there were clients purchasing and others being assisted with their cellphones. I would like to be contacted regarding this behavior so I can decide now if I will be buying from MRPrice in future or not.
53 replies
41 months ago
Appreciation Letter/ Satisfactory Letter
Sometime in August I was dissapointed when I bought my favorite nougat and it was apparently affected by heat I forgot the name they used "Air something". Immediately I went on Instagram and complained to Sally Williams. The consultant that handled my complaint was apologetic about the condition I had recieved my nought in and he explained the reason why it was in that condition. I was satisfied with the service that I had received and I was also compensated with 2 boxes of Honey Nought (Cranberry and Almond). I have never looked back there after.
0 replies
44 months ago
Misleading Package (Dissapointed client)
I bought my favorite Honey Nougat (Cranberry & Almond Nougat) I was soo disappointed when I opened the box to indulge only to find out that its all most half of what the package entails, however i had to pay the full amount for what I got.
0 replies
93 months ago
Caring somebody please help
I have a data contract with Telkom, initially I could buy Free me data bundles and with the minutes I could make calls. My account was in arrears and it was locked. I then made means to make it up to date. My problem is this when I buy Free me bundles am unable to make calls now not even to the call centre. I have escalated the matter and no one bothered to contact me and ask if the service is working. I just received an sms telling me that the case is closed. When the service is still the same. Can a caring person assist me in resolving this matter. Kindly let me know when is my contract end date. Another issue that have is when I was called for an upgrade I was told that the modem (I received then) was free, however when I checked my invoices actually being charged for it. Please listen to the call and refund my money.
211 replies
101 months ago
Premiums and reinstatement
I emailed metropolitan regarding my policy on the 05/01/18 got a response that they will revert to me within 24 hours. According to my whatch those hours have pass without getting back to me. I need my policy statments for the past year in order to study my policy and if am behind fix that with the 3 months grace period you have given to me.
0 replies
106 months ago
Expired sour bites
<p>On the 07/08/2017 I bought Safari bites sour chews at Shoprite. Only to find out on the 09/08/2017 that they expired on the 31/07/2017. </p> <p>For your infomtion I had bought these for the whole month for lunch for my daughter, I had to throw the rest away so tell me now what must my child snack on? Must I pop out money again to go replace this? Its either you pay my money back or a voucher to replace these bites.</p> <p>Please see to it that this is sorted, should my child get sick due to this am gonna hold you accountable. Imagine these expires on the 31/07/2017 and on the 07/08/2017 this was still on the shelves what kind of service is that? What would have happens had my daughter check the expiry date???? Thus is nonsense man.</p>
366 replies
108 months ago
Poor service and ignorance
<p> Good evening, I have a tablet contract with Telkom. All went until my contract was about to reach it's end date. I then got a call from Telkom offering me an upgrade of 1 gig and a free modem. </p> <p> </p> <p>I then dicided that I will take the upgrade. I then struggled to pay my account for about 2/3 months however eventually the amount was fully debited from my bank account.</p> <p>However I could not utilise the data that was allocated to my sim card which was 500MB. I the called the call center and wa advised that it will take me 7 working days for my account to be updated so I can use the data. </p> <p>7days passed and still I was unable to use my data. This went on for weeks and I was still calling the call center but was being sent from pillar to post, until I called again and decided to trow my toys out of the cot. </p> <p>I spoke to a number of agents but when I saw I was being fooled around I started taking names down. </p> <p>(02/02/2017)On this specific day I called from a store in Cape Gate and spoke to Faith who confirmes that my account is not arrears on the system she is using. She the advised me to send her my proof of payment (bank statement) to her email address ********** she added on by saying I would be contacted the following day (03/02/2017) and I was not.</p> <p>I then decided to call again a week after I had sent my proof of payment and spoke to Thapelo Jeffrey, he told me he was going to log a case for me as the previous agent did not. He gave me the case no. ********** . He sang the same song that someone will call me and assist further and I never received the call.</p> <p>I called again on the (14/02/2017), I spoke to Sherilyn ( who was very rude also as I over heard her telling Thulani that I don't want to listen, as she was telling me that they cant do a thing but escalete) who told me nothing has been done about the case that was logged she would have to escalate to PM/Tam shock. I refused for the case to be escalated and insisted on speaking to a team leader. After a while of holding on I spoke to Thulani. He advised me that he was busy sending an email for my line to be unsuspended. After speaking to Thulani I was able to utilise my data after a few days. However when I went I to the store it reflected that my line is suspended. This was very irritating and inconveniencing.</p> <p>On the (02/03/2017) I called again and spoke to Babalo who still told me that my account still reflected as suspended.</p> <p>Again on the (19/02/2017) I called spoke to Smanga same story of suspended line.</p> <p>What I would like to know is why did I have to pay for March,April and May's allocations when I was unable to use my data due to my account being suspended? The service I have received is as poor as the experience I have received how does Telkom expect me to continue business with them, and recommend them to family and friends?</p> <p>After the call center failed to help me, Chané from Cape Gate store tried to assist by emailling someone, they replied buy saying my account is unsuspended of which it wasn't but it was soft locked. Her manager said she will take over but she never contacted me to provide feed back until I went there on the (30/05/2017). Chané then told me that the issue has been resolved and she sis a sim swap as i had lost my sim card and siad it went through when I got home the sim swap did no go through as the card did not have net work. </p> <p>Please give me my data that I paid for, for the past 3 months fix my account. Cancel the existing account I have with you as I was never allocated with the 1gig therefore my account is on a month to month base.</p> <p>This is really upsetting me</p>
56 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
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2 Star
5 (45.45454545454545%)
1 Star
5 (45.45454545454545%)