SD
Sejal D
Active since Dec 2015
10
Reviews
0
Industries
Reviews
10 reviews8 months ago
Outstanding Customer Service
I would like to extend a special compliment to Tlhogi for her exceptional service. Despite me not being the easiest client to work with, she consistently goes above and beyond to assist me to the best of her ability. I truly appreciate her dedication and outstanding customer service. She truly is an asset to Mazda!
0 replies
10 months ago
Hi - I would like to thank Tasneem for her impeccable and remarkable service
Hi - I would like to thank Tasneem for her impeccable and remarkable service. She is a real asset to the company and she keeps her promises. Please can the correct recognition be given to her for her service. There are a very few consultants that goes out of their way to make sure they take care of their clients and she is one of them. She really lives up to the Santam Service Charter. And lives up to the Santam values. Thank you so very much for your friendly service Tasneem.
56 replies
52 months ago
Unprofessional incompetent service
I would rate this company 0 for their unprofessional and pathetic incompetent service. Placed an order a week ago to be advised that my order will be delivered on Friday. Not only was my order not delivered on the Friday but when it was delivered on the Tuesday the following week it was the incorrect order. Phoned netflorist customer care and was advised they would deliver the correct order the next day. Waited the whole day to no one delivering anything. I then called again and waited on the line for 12 mins for the lady to tell me that she will call me back. She called me back and advised they will send a courier to pick up the wrong order and they will be sending the correct order the next day. This is now a full week later due to peoples incompetence. It is unnecessary and unacceptable and also was promised a refund on the delivery but nothing. This is not the service I’ve experienced before from netflorist and it is highly unacceptable. How do they display TCF principals ? This is not treating the customer fairly. Someone in operations better contact me to have this issue resolved.
0 replies
54 months ago
Horrible Service at Gold Reef City Calisto’s
Never have I ever seen a manager or a restaurant show zero customer service skills. Gold Reef City Calistos manager Rudy is an arrogant, ignorant and mannerless person. He practically was chasing people away because of casino policy. How does he expect the customers to know what exactly is the arrangement or agreement between the franchise itself and the casino. He blatantly made me a liar in front of his staff and other customers. I complained about his rude behavior and he tells me he doesn’t care and threw his hands in the air humiliating me in front of the staff and customers and walked away. Liberty the waiter was so sympathetic and apologetic and apologised for his managers behavior. I should do what I want to do and complain to whoever he doesn’t care. He even went further onto swearing me. I will definitely be calling head office as this type of behaviour is uncalled for and unnecessary.
0 replies
67 months ago
Exceptional Quality Service
I would like to take this opportunity to thank Aubrey the manager of the Panorama/ Mulbarton Mugg n Bean. He provided exceptional customer service and it was an absolute pleasure being under his care. That is the level of service I am used to receiving at Mugg n Bean Mulbarton. Thank you Aubrey for your hospitality. Your company is really lucky to have someone like you work for them. A job well done. Thank you.
0 replies
68 months ago
Pathethic Service at MUGG N BEAN MULBARTON !!!!!!!!!!!!
Worst service I have ever experienced in my life. I have taken my family out to Mugg n Bean Mulbarton. We have waited 2 hours for the food to arrive, the cutlery and crockery was filthy. The manager was arrogant telling me that he washed the cutlery. I want someone to call me regarding this bull**** service. I want someone to call me regarding this.
0 replies
122 months ago
Breach of Contract and Harrasment
I would like to bring to your attention on the pathetic service I received from your call centre agent Thandazile in the accounts department. She has got to be the most arrogant and ignorant woman working in a call centre. She thinks that she can speak to clients anyhow just because she works for a law firm. I am absolutely disgusted with her attitude and her so called customer service. I spoke to Johannes and he did not get back to me in terms of any sort of apology as I had requested. An agreement was made over a recorded line and VVM Attorneys breached that agreement. I wanted to have Thandazile charged for breach of contract and harassment. I cannot stress on the fact that she was so rude and arrogant that my father started experiencing chest pains after the conversation he had with her. She is responsible for his medical condition and had anything happened to him would she have been liable or held accountable????? No I don't think so. If VVM Attorneys Agents Read the notes properly on the system then this issue could have been avoided. I want action to be taken and a formal apology and a telephonic apology done as soon as this complaint has been received.
0 replies
122 months ago
Terrible Service
I would like to bring to your attention that on the 06 March 2016 I had placed an order for delivery at 19:00pm. I asked what was the estimated time of arrival and was advised that it would take 1 hour. I also made mention that I am 1 km away from the branch and they told me they had other orders before mine so I understood. I called them after hour and asked where the driver was and they told me that he should be there any minute. The driver arrived after 1 hour and 45minutes. The food was cold and I sent the food back with the driver and immediately called the branch again. The manager said that she was sorry and would make the food again. I then asked what was the estimated time of arrival and she advised that it would take 15 minutes and what is she going to do to compensate me for the delay. She tells me that she cannot do anything. Finally after waiting another half an hour for the food the food was made incorrectly. I ordered a triple decker pizza and there was no filling inside. It was dry. So I paid for something that was late and then incorrectly prepared which I find to be extremely unfair.
75 replies
122 months ago
Horrendous Customer Service Experience
I would like to bring to Telkom's attention regarding the pathetic and horrendous service I experienced from a call centre agent in the accounts and billings department. I work in an industry where we abide by the TCF Principles(treating customers fairly) by law most companies are supposed to abide by these principles, however your agent felt that she was more superior than a client which happens to be contributing to her salary every month. After speaking to her for more than 20mins I requested to speak to a supervisor as she was not sympathetic or empathetic in any way. She placed me on hold and comes back to tell me that her supervisor is busy on another call. I then requested to hold on and she tells me that there are other clients in the queue waiting to be assisted and she cannot place me on hold to wait for the supervisor. She then tells me those clients are important as if I am not important as a client and she cuts the call. I would like a formal apology from the agent as that is not how you treat clients. I would also like some sort of feedback or correspondence from her manager to assist me with my query as she is clearly useless and cannot do her job properly.
75 replies
126 months ago
TERMS AND CONDITIONS NOT BEING ADHERED TO
I have a contract with DSTV(Multichoice) and I was incorrectly billed. Multichoice SA decided to take the liberty and reconnect my services without my approval. They activated a bouquet of their choice. I've spoken to such incompetent staff members at the call centre namely (Precious, Patrick) and then (Violet) and she posed as a team leader and did not even give me a chance to speak. She works for a company and does not even know their process. Then I went into the Randburg Branch and spoke to a consultant Lesego and he was suppose to retrieve voice calls that I made to the call centre that was suppose to take a day to retrieve and he promises to get back to me the next day, but guess what ???? He is also incompetent as he did not keep to his promise. he said that in the terms and conditions it states that they will reconnect your services however it doesn't state that. I spend several minutes on a cell phone, drove all the way to Randburg and no one has had the courtesy to give me a call back to tell me what is happening on my account. I feel this kind of service is pathetic and it disgusts me to know that no one cares about customer experience and treating customers fairly.
75 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (40%)
1 Star
3 (30%)