SI
Shahid I
Active since Dec 2015
30
Reviews
0
Industries
Reviews
30 reviews8 months ago
Discovery Insure Priorities
Being a loyal customer to a brand seems like a no brainer until they take advantage of you ! Been with Discovery Insure for a number of years and to top it off claim free. 4 months ago, bought a new vehicle, and decided to be loyal to Discovery Insure, only to get an increase of R338.72 (Annually - R4,064.64). Agreed its an anniversary increase but day light ******* after 4 months. Called the call center of Saturday (02/08/2025), assisted by Noluthando who is part of the retentions department who confirmed there is un-allocated discounts to the profile but un-able to assist cause managers only deal with emergencies over the weekend. Clearly their clients are not priorities. Noluthando advised a team leader would call on Monday, but as I type on Tuesday night still no call. Asked for a reference number, and Noluthando declined to give one, saying "all call are recorded" So please Discover Insure, do tell me why should customers be loyal if you cannot even allocate discounts correctly or treat customers as a priority. By the way, having all your eggs in one basket does not pay off as we have the following: - Insurance - Banking - Medical Aid - Vitality - Life Insurance Look forward to a response , if we lucky
266 replies
12 months ago
Discovery Loyalty For Nothing
Discovery Insure - a company I have been insured with on Car insurance since February 2016. Recently had to cancel my car insurance on the 20th March 2025 as I sold my car. I called Discovery Insure on the 23rd March 2025 to get a quote for a Mini Cooper SE 2023, and they sent me a quote (abit high) but being a loyal customer I said i will confirm once the car has been delivered. I contacted Discovery yesterday (Monday 04th April 2025) to accept the quote which they mentioned is valid for 30 days. The consultant advised now the premium would be higher, but after back and forth the consultant advised to send her the quote and will get back to me. Been more than 24 hours, and still no response. Super disappointed that with all my Discovery Items (Medical Aid, Vitality, Banking & house insurance) and years of being loyal with the brand they will not even budge on a discount or worst honor the quote that was given. Have asked to speak to a manager numerous times, and they all advise the manager is busy
174 replies
17 months ago
Hirsch’s Online Disappointment
Been dealing with Trisha Reddy (Joseph) who is the Online Administrator at Hirsch’s head office . Mailed Trisha on @ 09:36 on the 28th November 2024 to enquire about the Nespresso Vertuo Creatista Coffee Machine which the store sells at R13,999.00 but other retailers such as Checkers Hyper has it advertised till January for R9,999.00 and Woolworths for R9,799.30. Was hoping that Hirsch’s would come to the party and beat the pricing like they always do . One of the many reasons I’ve only bought my appliances since moving into my new place from Hirch’s. Trisha responded @ 10:10 on the 28th November 2024 advising that they do not have the model below and I respond advising that I have been to Strubensvalley Hirsch’s store (my favorite store - thanks so Shashi Sing) they have the machine as I have seen it and interacted with the Nespresso staff as well. I provide the model number to Trisha as per her request and than decides to go missing on me . I do another follow up mail @ 15:21 on the 28th November 2024 and followed by another mail on the 29th November 2024 @ 08:40 and just been ghosted . With today being Discovery Miles D-Day was really hopeful on getting the Nespresso Vertuo Creatista Coffee Machine but sadly no response . Only buying from Hirsch’s does leave me with a bitter taste when they decide not to respond . Even if they cannot meet the pricing would have appreciated some sort of feedback
0 replies
17 months ago
Game Online Terrible Service
Recently been looking for a great coffee machine. Came across the Vertuo Creatista Machine which retails at Game for R13,999.00 but other retailers such as Checkers Hyper has it advertised till January for R9,999.00 and Woolworths for R9,799.30. I decided to log a price beat at Game SA online as they claim they will beat the price and quote from Games website “Bring the competitor’s leaflet or flyer and we’ll refund you 10% on the difference. You literally get money back, the difference and an additional 10% off!” . With that being logged , I get an automated email from Nikhil Garg @ 09:41 on the 28th November 2024. I respond @ 11:47 on the 28th November 2024 asking for an update and also advising that tomorrow the 29th November 2024 is Discovery Miles D-Day and would like to use my miles to purchase the coffee machine. The case than gets assigned to Desmonia Syms at 16:50 on the 28th November 2024, who than requests my contact number and the stores in my area so that she can check for stock . I respond at 16:58 with the details and advising that I need to pay with discovery miles . I than call Game toll free and speak to Winnie Dukwe that advised my mail has not come through as yet , and says the mail “service@game.co.za” is down but will send me a mail from websupport@game.co.za. Mail received and I respond again. I than call Game toll free again at 18:23 on the 28th November 2024 to check if my mail has been received and also to ask how does the price beat work only for the support team lady to advise Game will not be honoring this for the month of November due to Black Friday. Called again this morning 29th November 2024 and Game will not be honoring this for the month of November due to Black Friday. Woolworths and checkers are running specials which do not relate to Black Friday In all honesty this is really unfair as this is not a Black Friday deal and secondly Game has false advertising with their Price Beat. I will be taking this up with the Comsumer Goods Council of South Africa as well as Discovery Bank whom they partner up with for us The worst part of this is that I need to keep calling Game for feedback , and not once would they pick up the phone to call me . So much for customer service
280 replies
22 months ago
Great Customer Feedback
Been looking to get smart wi-fi switches and not knowing the difference between them all. The Vizia Tech team have been outstanding in assisting me understand the difference as well as the options they have available
0 replies
22 months ago
Discovery Wins Once Again
Being a Discovery client year on year because of great service . Earlier had a very helpful chat with Shafick Allow from the retentions department who took his time to assist me with my query as well as taking his time to explain the other benefits of my policy . This is the first time someone actually went through the the detail . Really appreciate Shafick’s effort
53 replies
24 months ago
Nando's Cresta Mall - Great Service
BRILLIANT ! that is the service received by the Cresta Mall Nando's and a special individual who I personally feel should be promoted is Nkosikhona. Felt like he was more of the manager than the actual manager. From working on the tills, to the kitchen, cleaning and serving . Honestly would keep on going to this store due to this individuals brilliant work ethic
53 replies
24 months ago
Telkom Multi Sim
Really frustrated with the Telkom team sending me from pillar to post with a query which they cannot resolve. In summary, I have a Telkom Free Me 30GB contract which I am happy with and have had for quite some time. I recently decided to add another multi sim to the contract, which I was told that needs a change of ownership. Went in on a Sunday, only to be told this can only be done during the week. Went through the following day to get this done, and than get told that it takes up to 48hours for this. Waited the period and now i cannot add the multi sim to my existing contract. The only option the Sandton store gives is running a change of number and run the risk of losing my number. Not sure what to do anymore, and this is becoming really frustrating for something that I am actually paying for
0 replies
28 months ago
DSTV (MultiChoice) False Advertising
During the festive season DSTV (MultiChoice) sends numerous message advertising there specials. I decided to call DSTV (MultiChoice) and the agent explains that they running a special over festive and thereafter I will have to pay full pricing for the full bouquet. I decide to take this deal, as I was advised to pay R250 on the 02/01/2024. On the 02/01/2024 I am trying to make the payment on the clicks website , but it seems to be down so i decide to go in the retailer and also seems to be down. So I call DSTV (MultiChoice) and they advise they are aware of this, and I can make an EFT. I than proceed to do this. On the 06/01/2024 DSTV (MultiChoice) decides to suspend my account, so I call them and they are now demanding a payment of R820! I go on to explain my story and also advise that they need to listen to the recording of the initial call before doing anything. They do not want to hear anything but the payment must be made. I make the payment, of R820 cause they say they cannot pick up the R250 payment on their side. I really do not understand, if you run a special you should adhere to it? You cannot put other people out of pocket if your sales agent gave them the detail. DSTV (MultiChoice) should also go back and listen to calls that the sales agent done. I have been requesting a statement for months and nothing yet. I really would like someone senior to contact me to discuss this further, as this is not fair from DSTV (MultiChoice)
256 replies
28 months ago
Local Delivery At Its Worst
Seems rather impossible to get hold of Aramex South Africa . Tried WhatsApp and calls but nothing . Not sure how difficult it can be to get a parcel from Cape Town to Jhb. Been a week now , and nothing . Can understand the delay in international parcels but a local delivery ?
0 replies
Review Distribution
5 Star
8 (26.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (10%)
1 Star
19 (63.333333333333336%)