VS
VR S
Active since Dec 2015
20
Reviews
0
Industries
Reviews
20 reviews16 months ago
False marketing and unwarranted premium increase
My first annual review with the company encountered different operating procedures where you have to call in to have your policy reviewed failing which, irrespective of your claims history being NIL, you are slapped with a R800 increase. How is this increase justified when in the case of a vehicle it depreciates constantly! After I called to cancel my policy I was advised of this procedure and my premiums where reduced to the original amount. Service from Zahier Abdul was excellent - explained procedure, checked everything that I needed verified and app**** changes and reinstatement of original premium. Another issue I have found with this Insurer was incorrect marketing - you cannot manage your entire policy via their App ( you cannot change insured items nor cancel though these options are available in App. - this was a personal experience where change was not effected.) and you only get a Guardian Angel if one is available ( I had an incident a few months ago and I called for a towing service and Guardian Angel and I was advised no.one was available in the area I was stuck and also advised that the police station in the area was uncontactable). Be fully aware of actual benefits verses marketing when choosing your Insurer!
56 replies
41 months ago
Beware: Appliances Repairs and Services - A FRAUD.
Please be aware of fraudulent practices of Ishmael Tshuma - he deliberately misdiagnosed a problem I had with my freezer not freezing just so he could make money. After servicing freezer, replacing many parts and regasing iy, it still is not working. Having paid him I am now having a problem getting back money. Also does not stick to time and became very unreliable after payment was made. The guarantee provided is not worth the paper it is on!
0 replies
41 months ago
Rivonia Bergens Appliance Repairs - beware!
Terrible customer service..Almost a month ago I contacted them about a freezer that was not freezing. They advised they need to test unit in store since I recently had it worked on elsewhere and it was still problematic. I have made over half dozen calls since then to get an update and each time I am told they will contact me back the same day but no one does. I requested approximate pricing of a part that could be the only probable problem and that too is not forthcoming. I cannot imagine if I actually engaged with thos company to sort out my freezer if I would ever get it back considering the total disregard and avoidance of the customer. Worst service levels I've experienced in a while!
0 replies
52 months ago
Scam artists - corrupt business practises
This is a scam.... they cause more damage to your appliance and then then ghost you when you contact them to honour their 1 year guarantee, after having paid them, might I add. Stay clear of https://smartfixappliancerepair.co.za/, 071 918 6651 and 068 469 5137.
0 replies
56 months ago
Vodacom Customer Service dismal after 20 years of being a clent
I experienced terrible service from Vodacom from Nov'20. My package was erroneously upgraded twice, when I requested a downgrade. It took about half a dozen tickets logged and over a dozen calls and emails to have this rectified and refunded, about 10 months later. For 10 months I had to pay an inflated amount for a package I did not request and finally when I stopped payment for the credit to be applied to my account I was listed as a non/late payer! I have been a Vodacom customer for over 20 years and never missed a single payment and this is what I get in return when Vodacom is at fault! Please beware of possible fraudulent practices!
106 replies
56 months ago
DEFY technical and customer service is unacceptable
I have had 2 Defy technicians in almost a year look at a problem with my freezer and advise it they do not know what is wrong. Both asked for payment in cash. The second technician who came through about 2 months ago advised a report can be provided on the unit for insurance purposes and asked for cash to get a report immediately. I declined and asked to be invoiced (merely for looking at the model no. of unit only, no work done) but to-date calls and messages to Defy are not forth coming. The first technician, from about a year back, increased the temperature for cooling of the freezer and topped up the gas, which he said was not required but could resolve the problem which still persists to-date. Thereafter when the problem persisted he ignored calls and messages. Please beware when purchasing Defy Appliances - their technical and customer service is unacceptable!
0 replies
61 months ago
Safety risks at Sandton City Parkade - BEWARE of being at the Mall late at night
I had a terrible experience at the parkade of Sandton City 2 weeks ago, at night. I have advised Sandton City of the experience via their website. I also called the parking centre management and was provided the contact details for the Manager. I left a voicemail on his mobile but 2 weeks later, I have received no contact from either parties. Showing, in my view that they are not concerned about theiir patrons. Please BEWARE, there are security risks of being at Sandton City late at night. Please ensure that you don't leave late. I was there till 9pm and found pay stations were not working but instead of getting assistance from the control room help function, I was sent driving around to about 4 different pay stations, in a deserted car park, for about 30 mins although I voiced my concerns over security in a deserted car park. After telling the lady sitting in the control room that I needed someone to escort me to a fully functional pay station, I was told that she could not request guards to follow me around and unless I pay she cannot help me. How inconsiderate and indifferent! This is seemingly the attitude of Sandton City as well as they have ignored my attempts to log a complaint. Please beware and leave the Mall while it is still bright and busy. In this day and age it is very likely that it could be a syndicate working with parkade staff to hijack patrons. Why else would someone not assist me when it was their job - the pay stations they were managing, that were dysfunctional?
0 replies
61 months ago
BEWARE Defy customer service highly questionable and seemingly overlooks fraud by technicians
I have been attempting to contact service Manager for months now and no messages or emails are responded to. Quiet disappointing if you cannot get assistance as a client for over 2 decades. I was duped by a DEFY technician - ended up taking on my job privately which 6 months late still recurs and caused new issues with my fridge the day after it was supposedly repaired. This is what I wanted to highlight to Defy and my messages and emails noted this seriousness but obviously Defy is not interested. Cannot be good to purchase appliances from a brand that does not consider customer service as important.
0 replies
65 months ago
Mercedes Fans - important points to consider before your purchase
No courtesy car is offered, even if you have to sit without a car for over 2 months, because of their delay in sourcing the parts. A rental car is offered, however, I find that a reputable brand, that clients pay a premium for, should value their customers more and provide this courtesy service. I have owned VW, BMW and Audi brands and had no such issue and a Courtesy car was willingly offered to prevent undue inconvenience of their clients. Besides this issue, the customer service from Merc SA is beyond disappointing. I was left totally frustrated when it took them over month just to contact me about a courtesy car, while my car was sitting at one of their dealerships. Their internal delays have cost me and left me annoyed and frustrated. However, don't for one second think that they care! The fact that you left without a vehicle, due to their internal delays, is of no importance to Merc SA neither are their loyal customers. I am considering changing my brand the next time I purchase my car. I sincerely hope you don't encounter the same issues I have and have to sit without a vehicle for over a month and a half with further delays possible until the new year. The delay in sourcing parts from Germany may be beyond the control of Merc SA, therefore I believe that the needs and convenience of their customers, which is within their control, should be paramount,
0 replies
69 months ago
Sixty60 delivery-clients beware
I have just found out there is no return policy if they supply the wrong products. They either not notifying clients of product substitutes, if this was selected at checkout or the app is not the best with notifications. They then make it your fault if you don't receive their notification and they provide incorrect products. In order to correct items you have to go to a store instead of Sixty60 correcting their error. Terrible after sales service - emails are ignored and with no policy in place for returns of this nature the call centre agents are at a loss. Beware please... this service can be more trouble than its worth.
0 replies
Review Distribution
5 Star
1 (5%)
4 Star
1 (5%)
3 Star
0 (0%)
2 Star
5 (25%)
1 Star
13 (65%)