BM
Babalwa M
Active since Jan 2016
15
Reviews
0
Industries
Reviews
15 reviews15 months ago
Steers Engen Humewood food poison
We bought 2 burger meals from Steers Engen Humewood. The chips were waste crumbs. Looked like a waste from multiple frying of chips . Color of chips was brown from a dirty used oil. This was not food but poison. I was a refund. Regards From a very unhappy customer 084 637 8525
0 replies
91 months ago
Wesbank Area Manager rude and unprofessional Denise Thompson
I bought a car from Bidvest McCarthy PE 7 September 2018 and was financed by Wesbank. 1 week later I had technical issues with the lighting and airbag of the car. Fortunately the car was still under warranty so I booked it in with TAVCOR service center for technical inspection. TAVCOR inspection confirmed that the car was a damaged accident vehicle, therefore the warranty cover was invalid. Repairs cost amounted to R8000.00 Bidvest McCarthy never disclosed to me that the car was involved on accident. I shared the findings from TAVCOR with Bidvest McCarthy and asked them to cancel the sale agreement and take back the car. Bidvest McCarthy declined to take back the car. 29 September 2018 contacted Wesbank call center and asked for support, my case was allocated to Anastacia Naidoo Wesbank Complaint Resolution Specialist. 1 October 2018 I discussed my situation with Anastacia and sent her all supporting documents including emails between myself and Bidvest McCarthy, Report from TAVCOR and Tracker SA. Anastacia escalated my case to Wesbank Area Manager Denise Thompson. All supporting documents and emails between myself and Bidvest McCarthy were shared with Denise Thompson. 3 October 2018 I followed up with Anastacia to find out what was the progress, she confirmed that the Area Manager Denise has agreed to discuss my case with Bidvest McCarthy in order to find a solution. 5 October 2018 I followed up with Anastacia and she said Wesbank Area Manager Denise Thompson met with Bidvest McCarthy Management and they said that they were unaware of my case and I have never reported my case to them. 5 October 2018 I called Denise Thompson to find who she meet up at Bidvest McCarthy and whether she presented the emails and supporting documents confirming that the case was reported to Bidvest McCarthy, but they declined to take back the car? When I called Denise I introduced myself and asked her how she was? She did not respond. I then continued to ask about her meeting with Bidvest McCarthy, she screamed and shouted at me and said her meeting had nothing to do with me. She said it was not my business to know who she met up with at Bidvest McCarthy. She said Wesbank will do nothing for me. She said I must contact Bidvest McCarthy Management If I want my case to be resolved. She said I must contact Bidvest McCarthy myself and ask who is the Dealer Principle. It took me a couple of minutes trying to convince Denise to give me the names of Dealer Principle at Bidvest McCarthy. In the end she agreed to give me the email address of Dealer Principle, but it was incorrect. I had to use my other resources to get the correct Dealer Principle contact details. 6 October 2018 I escalated my case with Motor Ombudsman. 9 October 2018 Motor Ombudsman contacted Bidvest McCarthy and asked them to present their case. 10 October 2018 Bidvest McCarthy asked me to bring back the car and agreed to cancel the sale agreement. Due to the bad experience I had with Wesbank Area Manager Denise Thompson I have decided to cancel all my banking accounts with First Rand Bank Limited. • Home Loan, already in progress of switching over to another bank. • Credit Card, to be closed end November 2018 • Cheque Account, to be closed end December 2018 • Revolving Loan, to be closed October 2018 • Cell phone contract, to be closed end October 2018 I hope you understand my experience and you will learn from it. Best regards Babalwa Mdanyana **********
105 replies
106 months ago
Funeral cover policy unreliable
<p>I submitted a claim for funeral cover policy 27 July 2017 to date it is still not processed. I have followed up every second day, and today I was told the claim was not captured. It's been 11 days since the death of my sister we couldn't keep her body any longer and I had pay for funeral costs cash. Hollard never not a single time gave me feedback regarding my claim. I had to follow up myself. Today when I called they kept me on hold and the next thing they cancelled my call. People be aware Hollard funeral cover is unreliable, they don't pay the policy claim but they are quicker to take money from people.</p>
122 replies
114 months ago
Bad customer service
<p>We were at Wimpy walmer park Port Elizabeth for lunch. The food we ordered took long, about 30 minutes waiting. When the food finally arrived it was cold. This was my second and last visit to Wimpy walmer park. I was not the only unhappy customer yesterday, there were few people who waited for food for too long. Some people were served before people who were there before them. I had the same experiance before where I waited for too long for my food when it arrived the bacon was over fried and they try to hide it by turning it upside down the over cooked burned side. </p>
56 replies
116 months ago
Poor customer service
<p> </p> <p>Poor customer service at Dis-chem pharmacies, Newton Park branch Port Elizabeth. When I got to the pharmacy section there were X 6 pharmacy staff members on duty. They all disappear left me standing on queue for 22 minutes. Only 1 pharmacy assistant was left and he was already busy with another customer. Customers started coming Inn, that was when the staff members came back from the back. I complain and 3 of the staff members said my complaint wasn't valid because they were all busy with other work at the back. Their attitude was bad and unprofessional. They didn't see anything with wrong with their behaviour. This mean they will continue with bad customer service because they can not even acknowledge the fact that they were wrong.</p>
53 replies
116 months ago
Poor customer service
<p>Poor customer service at Dis-chem pharmacies, Newton Park branch Port Elizabeth. When I got to the pharmacy section there were X 6 pharmacy staff members on duty. They all disappear left me standing on queue for 22 minutes. Only 1 pharmacy assistant was left and he was already busy with another customer. Customers started coming Inn, that was when the staff members came back from the back. I complain and 3 of the staff members said my complaint wasn't valid because they were all busy with other work at the back. Their attitude was bad and unprofessional. They didn't see anything with wrong with their behaviour. This mean they will continue with bad customer service because they can not even acknowledge the fact that they were wrong.</p>
53 replies
122 months ago
Excellent customer service
Dear @Home team. <br> I would like to thank your sales consultant from your Port Elizabeth Baywest store. I was assisted by a lady name Kululeka, she offered me a great service with a smile and high level if professionalism. She had a good information about products in store and offered me few recommendation available in your store. I was looking for 6 dinning room chairs. I was quite happy with her recommendation . Your prices are quite good I will be making my purchase soon. I am enjoying the landscape bed that I purchase about month ago from the same store.
75 replies
124 months ago
paid for goods never sent
I purchased skin care products via Internet 27 December 2015. <br> I confirmed my residential address for delivery with the company. To date I have not received my order. I sent them a mail and they asked me to reconfirm my address for delivery of which I did. Later they said my order could have been delivered to the nearest post office. This does not make sense. This is a fraud watch out people. All I want know is my money back. You can keep your products.
0 replies
124 months ago
Professional and excellent service
I visited your store in Baywest Port Elizabeth, became interested on your landscape bed. I wasn't planning to buy anything, due to your excellent service and the information your shared on how to open up an account you made it easy for me to open an account with you. Well done Grant to you and your team.
75 replies
124 months ago
Poor service goods purchased 3 weeks ago still not
I bought 2 lamp tables on sale from your Port Elizabeth store. Paid full amount 22 January 2016, to date I have not received my order. Firstly when I saw the sale from your website I called the PE store and I was told only 1 lamp table was available and non of the other stores have got stock left. I called your Cape town store and I was told yes there was still stock available, I called back your PE store to make arrangements for the item to be collected from Cape Town and paid the full amount. It's been 3 weeks now without any feedback from the sale consultant Natasha. I have been calling the store and only when I call she makes empty promises. What a poor service. It seems like she never wanted me to buy from the store , the fact that she lied and said no other store have got stock available . I was also interested in buying a single chair, Natasha promised to find out from other stores whether they have stock, she never gave me feedback only when I called the store she remembered and told me the chair from the other store was damaged.
75 replies
Review Distribution
5 Star
4 (26.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (46.666666666666664%)
1 Star
4 (26.666666666666668%)