NM
Nwabisa M
Active since Jan 2016
13
Reviews
0
Industries
Reviews
13 reviews14 months ago
TRASH TECH SUPPORT ...
They are the absolute worst. Sending an invoice on the 21st, then threatening cancellation and fibre blockage on the 23rd, when payment isn't due until the 3rd of the following month? That's not even why they're the ultimate worst, though. It's their accounts and sales departments, which are annoyingly efficient, while their TECHNICAL SUPPORT is utterly non-existent. Their communications never mention tech support. You get through to a resolution agent, they claim to no longer "look after" the site to some company called next, they provide a number, I call and netx claims to have no information about this site no any information about my account. You call back, and they make you reboot, and switch devices off and on, promising to call back—which they never do. So, you call again, repeating the pointless rebooting and switching like some ridiculous Mr. Miyagi routine, with zero resolution. Meanwhile, their support line is NOT toll-free, so while I'm without fibre and forced to buy mobile data to work, I'm wasting a fortune in airtime talking to *********** people. Finally, when I demand my money back because they're in breach of contract—failing to provide the service I'm paying for, with no explanation, no indication of resolution, and no estimated reconnection time—they tell me I have to give a month's notice for cancellation! How?! They have no real tech support, and they pretend to have an app when they don't, it's infuriating!
0 replies
19 months ago
HELL headquarters surely must be at cell c
I've been trying to cancel one of my contracts since Friday. First there was an error, and then suddenly we couldn't dial through directly even when transferred they said the service did not work and one had to call again later. I called again several times and spoke to the worst call centre agents who insist that you do the same thing over and over and over and over and over and over again. There is no other alterative for a call-back or the ability to send a mail... like it isn't irritating enough that I have to share my number with you 3 times before getting anywhere... Also why do you do you delay cancellation??? Why must I wait till October to give notice, I don't care if you can only cancel the contract at the end of the term but surely you can taker the notice at any time, hate that I am stuck with this horror of a business
53 replies
21 months ago
Non responsive *******
These people are suddenly non responsive after debiting my account with R1400 that I do not owe them, their services were cancelled in time and their router returned, now they refuse to respond nor reverse their debit
0 replies
21 months ago
****mers
Make sure to read all the small print and click through every link, they ommit information in order to trick you and then **** you so that they don't give you a refund, whilst selling you products that aren't actually worthwhile, might as well buy from Temu or Shein. Their high impact bra, sold to me is first of all a t-shirt that would have no impact, and the the wrong size which the lady insisted I fitted and now won't take back cause I wore it, cause she said I must fit it, when they couldn't provide the size I wanted timeously, now they are none responsive and won't bring back my money for the product they haven't delivered...It's a ****...
0 replies
21 months ago
Horrible cheap quality
Basically they get their items from Shein or Temu, horrific quality😮💨. The sizes are smaller than what's advertised. Their so called, hi impact bra should be called a no impact bra🤬
0 replies
22 months ago
I spoke to two ladie...
I spoke to two ladies both professional and on the ball
53 replies
22 months ago
Knowledgeable and kind approach when handling clients
It’s a pitty I forgot her name, but I was assisted by a young lady who not only listened but made sure to check that the solutions she was giving me were viable, was understanding and reassuring. She referred me Naeela (spelling is probably wrong) who started my process, but then Naeela called to refer me to a department - not a person, not a fan of sending mails to a department, also believe this isn’t a generic offering and neither is my request so now having to speak to a random someone or anyone who picks up my email on the other side is the reason I gave y’all 4 instead of 5, I should have a consultant handling this process and they must be able to answer all questions. But luckily I already had my questions answered by the first young lady and was sorted.
53 replies
34 months ago
Great Food! Great views! Great service!
Love their staff as well as their food. The chef deserves an award, absolutely amazing experience.
0 replies
34 months ago
Repulsive CS behavior and treatment - Non-responsive when a claim has been lodged
Lodged a claim by going into incredible connection on the 30th of May. I have emailed them 5 times post the initial claim. The last 2 mail went to: laaiqe@incredible.co.za jdtech@abacus-insurance.co.za jdtechclaims@abacus-insurance.co.za claims@abacus-insurance.co.za customercare@abacus-insurance.co.za Not a single response from any of these parties not even one from the gentlemen who helped me at the store, cause I know he is real, he shared the initial claim. Even that was a horrible experience, I stood in that store for 26 minutes waiting for one technician who was busy fixing a device of some sort for one client, meanwhile, 8 store assistants were loitering and having great chats with no customers to help, but none could take in documents scan and email them to the ghost claims office. ABACUS INSURANCE IS A ****!!! NO HELP WHATSOEVER, THEY DID'NT EVEN BEHAVE LIKE OTHER INSURERS AND MAKE UP AN EXCUSE... The rating should be 0 stars
53 replies
76 months ago
WOW WOW WOW WOW...
So it has been over 2months since my purchase and I still have not received my refund. The run around that these people have given me for R342 is UNBELIEVABLE. LIKE WOW... I have sent, emails, pretty sure that the lady I have been texting via WhatsApp for the past two months are now in a whole weird relationship of some sort, where she promises to get back to me and never ever ever ever ever ever does. She gave me the "finances" number, that guy promised I'd have my money the very next day which I obviously did not get... Then he didn't answer the phone,like waweeeeeeeeeeee.
122 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
2 (15.384615384615385%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
9 (69.23076923076923%)