JM
Joseph M
Active since Feb 2016
13
Reviews
0
Industries
Reviews
13 reviews20 months ago
Sky et worldwide express failed to commit to delivery times set by them
Sky et worldwide express failed to commit to delivery times set by them. They send an sms that my package will be delivered by 5pm on that day but the package never arrived. Furthermore the failed to communicate with me that the package will not be delivered. They're not responding to WhatsApp messages and no available agent to answer the phone during working hours.
0 replies
21 months ago
Showmax unauthorized billing
Activated the new TV Showmax on the 19th of May 2024 and canceled immediately when I realized that I couldn't download the new app on my smart TV. Cancelation was confirmed by Showmax and received a notification that I will be allowed to watch until the 19th of June and that I will not be billed again. The 19th of June Showmax indicated that my membership has been canceled and that I could just update my billing details for reactivation. Was shocked to receive bank sms notification of showmax billing a day or 2 after. I requested a refund and have been taken from Pilar to post to this day.
58 replies
24 months ago
Betway Customer Service
The lack of customer service from Betway is far from satisfactory level. It is almost impossible to get any assistance from them.
265 replies
29 months ago
Thank you Discovery Insure.
I just want to thank Annelize Meyer from discovery insure. Second month with Discovery I was unfortunately involved in an accident. During the claim she made a point to check if I'm okay. Within a few days the claim was approved and all the relevant info shared with me.
71 replies
31 months ago
Some of the cashiers are forever angry
Some of the cashiers are forever angry. They don't even greet back. They also make fun of customers using their home language.
0 replies
43 months ago
Recently did a quotation with AandG
Recently did a quotation with AandG. Although I was not satisfied with the quote, the level of service I received from the person I spoke to was of a very friendly nature. Keep up the good work.
133 replies
64 months ago
VUMATEL Lack of customer service.
Me and my ISP are still waiting for Vumatel to provision the line so I can have internet connection. They did the installation about 2 weeks back and yet I still have no internet connection. It's been 2 weeks of endless call to my ISP and each time they sent an email to Vumatel and no response has been issued by Vuma. I went on to their Facebook Page only to realize that there's hundreds of other customers with the same issue. The lack of customer service is completely unacceptable.
61 replies
66 months ago
WebAfrica unauthorized debit
I joined WebAfrica in March 2017 and ordered a router as part of the package. When I was told that the router will take more than 5 working days to deliver I decided to cancel the router. I then went to electronics store and bought a router. In 2020 around June I requested an upgrade on the internet speed and this was approved. A few days later I checked my internet speed and it was still not yet upgraded. I logged onto my WebAfrica for the first time in a very long time and that's when I noticed and active invoice of the router I canceled in 2017. I then contacted WebAfrica to remove the invoice and do a follow up on the speed upgrade. WebAfrica then decided that in order to clear the invoice, they will have to debit that money, which they did. I immediately contacted them and requested that they investigate the matter. The lady told me that I skipped 3 payments in 2017 when I joined them in Jan, Feb and March. This is not true. Besides, my monthly debit order was just under 400. 400 by 3 will never amount to 899 which was the price of the router reflected on the invoice. I then decided to cancel their services since they don't know what customer satisfaction is. Now they are constantly debiting my account and I keep reversing it and every month the debit amount goes higher.
0 replies
69 months ago
Brilliant Service.
Kamohelo assisted with the reduction of my monthly premium, and also helped to add more benefits to the insurance plan. He was soft spoken and detailed in his approach.
53 replies
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
7 (53.84615384615385%)