NM
Nonhlanhla M
Active since Mar 2016
17
Reviews
0
Industries
Reviews
17 reviews5 months ago
Great service
Great service. Very lovely individuals who go out of their way for clients
0 replies
12 months ago
Worst service
Am so disappointed with Game online shopping. On Tuesday I ordered 4 items online and went to collect at a store on Wednesday. I opted for collection because I needed to use the items over the long weekend. When I collected I was given 3 items instead of 4. The fourth one is the cheap white paint from Game. I had too many things with me so I couldn’t check if I was given everything. When I got home I realised I got 3 items instead of 4. So on Friday morning I went back to Game Jabulani Mall to collect. The lady who was assisting me made some few calls to check on my order and I was told that they are out of stock and will deliver the paint in 5-7 days. I made her aware that I needed to use the paint this week. Its Sunday now and no one has confirmed any delivery of the paint On Saturday I called the online shopping customer care and requested them to change my collection address to another Game. Apparently they tried to contact Jabulani Mall and were unable to reach them and they said they cant change my collection store if they cant get hold of that store. I am really disappointed coz all this is inconveniencing me. Also why was it allowed for me to collect at Jabulani Mall if they had no stock of the paint?? Now my plans have to come to a standstill coz I was told to collect my paint at Jabulani when Jabulani says they have no stock. Its really disappointing.
295 replies
12 months ago
Great service from Fortunate Jet Clearwater Mall
On the 17th of April we were at Jet Clearwater Mall. We were busy shopping for my son’s jeans and a guy called Fortunate approached me. He showed me a sale that was there, it was a buy one get one for free sale on jeans. He went as far as checking up on us even when we had moved to other departments (men’s and women’s section). He also helped us to look for sizes when we were struggling to find them. What was nice is that he did not wait for us to ask for help, he just did out by himself. I am really grateful to have been helped by you and having an encounter with you. You made us enjoy our shopping. We were there to buy a few items but ended up buying a lot. Thank you.
58 replies
12 months ago
Great service at Game Jabulani Mall
I was at Game Jabulani Mall on the 15th of April 2025 around 1pm. I went there to buy a washing machine using PayJustNow and to cancel my layby for the washing machine. When I got there I was assisted by Zodwa from customer service. She was really nice and was able to explain how everything works. She was so friendly and patient with me. But I struggled with the app and had to leave and return later. Also forgot to mention that I had spoken to her on the phone regarding cancellation of my layby and she was as nice and friendly. I then returned to the store around 4pm but now the service was so bad. The lady at the kiosk at the time was refusing to assist and kept pointing to where I should go. Pointed at the till but it it had no cashier. She gave vague instructions even said when I get there I will see what I will do. She was honestly just rude. But a hero from heaven came. Mam Nomthandazo Ndlovu. She called me to customer service and was able to allocate someone to help. She was literally firm in making sure that I get assisted in that. She made me feel like I did not have to fight to be assisted. Honestly I appreciate her a lot coz if it wasn’t for her I wasn’t going to be helped or I was going to wait way too long before getting helped. Mam Nomthandazo took me to Khutso Maenetja. Very friendly. She helped me process my payment with JustPayNow and with some cash deposit I needed to make. Thanks for her lovely service. Last but not least I would like to thank Siboniso Xaba who works by the appliance department. I was at Game 2-3 weeks ago and he took his time to explain how the different machines work. He was knowledgeable about his products, he was able to answer almost all questions I had. He was very patient and kind. On the 15th when I went again to cancel the layby he was more than willing to assist. I still had some questions about other machines and he was not irritated by me asking a lot of questions. He was very patient. He also called a lady from Samsung to further explain other things about the Samsung washing machine I took. The security guard also who was at the door just after 4pm was very nice and kept checking if we are taking the machine coz she was the one who was supposed to assist at the back when checking out the machine. The team was really nice In the 16th I went back again to cancel the layby and thanks again to Khutso Maenetja for the lovely service you gave me. I hope this review does eventually get to the people mentioned. I’m physically shopping at stores has become a nightmare lately and has left most of us shopping online but getting such beautiful service does bring hope.
58 replies
13 months ago
Refund
I went to Pedros Jabulani Mall on the 13th of February. When I paid I was told that the card machine had a problem so they made me pay again using another machine. But a day later I noticed that both transactions went through. I went to Pedros again to raise this concern and a supervisor called Kelebogile helped me. She said I should whatsapp her my statement and she will email it for me and log an enquiry. She said it will take 5 days for her to log a claim and for me to get a refund if there is any refund. On the 17th of February I sent her my statement on whatsapp. I also followed up on the 25th of February and she told me that her grandmother passed away hence she couldn’t reply. She then told me that she has asked someone to assist her and she will update me. I have not received any updates yet. Now when I check our whatsapp I see she turned on disappearing messages so I cant see a text where she said she will refer me to someone. Now its March the 14th and the matter is still bot resolved. May I request for this matter to be resolved.
265 replies
45 months ago
Quality of product poor, Poor customer care service
I bought my washing machine on the 2nd of September 2020. It got broken in April this year. I contacted Makro Crown Mine several times. I was always told that they will get back to me or they will log a service for me but but they never did. On the 9th of July 2022. I was assisted by Siyabonga telephonically, from the Defy department. He took my details and said that he will relay the message to the person who will be responsible to help me. I was told that they will get back to me but they still did not. They finally assigned a technician The technician came and fixed it on the 25th of July 2022. He had told me to call him when it was not working, so I called him. I started using the machine on the 30th of July 2022. On my 3rd load the machine showed Error 1 again. In the morning of the 31st of July 2022 I called him and he asked me to switch it off and on, then said I should call on Monday (1 Aug), I did that, he asked me to call again on the 2nd Aug, I did that. When I called on the 2nd of August he stopped answering my calls. I sent an email to makrocare@makro.co.za explaining my issue but I did not receive any response. I sent another email on the 8th of August 2022 and I still haven't received any assistance from them. My washing machine is still under warranty yet they are not doing anything to assist.
268 replies
46 months ago
Not adhering to trading time
PEP home staff are having a staff meeting at 9h20 while their trading hours written on the door are 8h30 on Tuesdays. Now we are standing outside waiting for them to finish a meeting that we don't even know when it will end. So disappointed coz I came here rushing to get something ls for a work event.
0 replies
61 months ago
Telkom and Admin Plus are the worst
I filed a lost phone claim with Admin Plus and they responded as required. They even made me aware of the excess fee that I had to pay. Once paid they did not respond to my email address. I emailed them twice on the 1st of April (providing proof of payment) and on the 9th of April (asking if they received my proof of payment). But I did not receive any reply from them. I have been calling them everyday since the 6th of April 2021 but they keep me on hold then hang up on me while waiting for a consultant. This is frustrating as I am not hearing from them at all. On the last email they told me that they have procured a device for me and that I will receive it once payment is made but now that payment was made they go silent on me. I regret ever buying my phone with Telkom and taking my insurance via their recommended insurance
0 replies
61 months ago
No reply from insurance
I filed a lost phone claim with Admin Plus and they responded as required. They even made me aware of the excess fee that I had to pay. Once paid they did not respond to my email address. I emailed them twice on the 1st of April (providing proof of payment) and on the 9th of April (asking if they received my proof of payment). But I did not receive any reply from them. I have been calling them everyday since the 6th of April 2021 but they keep me on hold then hang up on me while waiting for a consultant. This is frustrating as I am not hearing from them at all. On the last email they told me that they have procured a device for me and that I will receive it once payment is made but now that payment was made they go silent on me. The email address I used to submit my proof of payment is monique@adminplus.co.za
0 replies
61 months ago
Worst accounts
I have requested to close my account with them on the 13th of August 2020 via email when I discovered that I have been paying for a cellphone sim card contract that I refused to sign up for. Instead of them closing that mobile contract and my main account they only closed that sim card contract that didn't initially sign up for. They did not even refund my money back. They said they will get back to me regarding closure of my main account but they did not. On the 17th of January I emailed them again requesting closure of my account as well as on the 27th of January 2021. They replied on the 4th of February 2021 and said they will investigate the matter. I haven't heard from them since then. But they expect me to pay for an account I requested closure on from August 2020.
53 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (17.647058823529413%)
1 Star
11 (64.70588235294117%)