Active since May 2016
12
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Reviews
12 reviews60 months ago
Great Service
I would like to commend the following stores and individuals for great service; Forever New - Mall of the North Forever New - East Gate Tracy Barrett I was not able to get the size of the jacket that I wanted in the store in the Mall of the North or online and through a collaborative effort they arranged for the item to be held by East Gate (the only store that had it available), for me to make the payment online and have the item shipped to me.
0 replies
60 months ago
Allowing Fraud
I am completely dissatisfied with FNBs service. Avis took my cheque card details as their machine wasn't working for the deposit (the amount did not even correspond with the amount they deducted) . Since then they have had carte blanche with my bank account and deduct money as they see fit. I have blocked the cheque card to prevent this and ordered a new one, which FNB charges me for, when they are allowing a company to deduct money from my account without any authorization from me? I lodged a complaint two weeks ago and till this day have not received a sigle response. I urge you to have this complaint resolved before handing FNB over to the ombudsman. Furthermore my Tapping limit is 200 yet on several occasions amounts of 400 and higher go through.
53 replies
70 months ago
Exeptional Service from Action Ford Louis Trichardt with Mention to Ulrich Folscher
I would like to commend action Ford Louis Trichardt for their impeccable service making special mention of Ulrich Folscher that assisted me well.
0 replies
84 months ago
Incompetent Staff
I purchased a fender liner for my vehicle in 2017 as mine was damaged. Upon receiving the part I asked the salesperson whether he is one hundred percent sure that it is the left front wheel's, as I am not planning on replacing it any time soon and will only replace it in the future when absolutely necessary. He assured me that it is the correct side's. I kept the part up until now and when I wanted to replace it, the dealership informed me that it is the right side's and not the left. I now reside in Messina so I contacted them to establish whether it will still be possible to exchange it, seeing as the mistake was on Goldwagen's side and if I can exchange it closer to Messina. I was informed that it is still possible if I have the receipt, however it will have to be exchanged in Potchefstroom. When my partner went to exchange the part all the way from Messina, this past weekend they were not willing to exchange it.
0 replies
87 months ago
Great service
Both experiences were great at the Polokwane branch. They go above their normal service. The first time the owner was willing to assist me when they were actually closed. The second time the owner delivered the wheels to me personally as I was in a bind to collect it in time and I live far from Polokwane. Their quality and prices are also good.
0 replies
94 months ago
Lying about exchagnes
I went to the Tekkie Town in Centurion Mall on Monday 30 July 2018 and bought a pair of Adidas (white sole) shoes for my partner for his birthday, before buying the shoes, I confirmed whether he will be able to exchange the shoes should they not fit., I was informed that he would be able to as long as it has not been worn and I confirmed that fitting shoes does not mean they have been worn. After happily taking my R1000 (rounded up) they refused to exchange the pair. I gave the shoes to him last night (01 August 2018) to fit, he put them on walked up and down to see if they fit and said that his heal kept slipping out so he put them back in the box. The Manager claims they have been worn out, which is a blatant lie as it is impossible to wear a shoe out from fitting it, I was there myself so I know it was not warn. I will never support such a dishonest shop again in my life .
53 replies
96 months ago
Illegal conduct
I ended my contract in December within the correct notice timeframe. The account was settled in full. On 7 May I received a notice of intent to hand me over to the credit department for an amount not relating to my contract at all. I did not receive an invoice, statement or notificatiin before this threat, which is illegal. I immediately called them to clarify. I was told the person whould get back to me the same day. I received no response and called again yesterday. I asked why no one responded yet I could not be given an answer, not to my suprise. I was told that I would receive a letter explaining the amount. Gues what nothing. I do not owe money to Vodacom. I followed the correct procedure and this seems to me like a scam that Vodacom pulls to scare people into paying them money that they do not owe.
53 replies
111 months ago
Lack of service and rude staff
<p>I needed to claim an amount back from Bonitas after paying a specialist upfront. I read the claims procedure on their website stating that you could send an email to claim and to ensure that your banking details are correct. I called and could not get through so I sent the claim with my banking details on the 20th of Feb to claims and queries as I was not sure what banking details they have. Aftewards I received a claim aknowledgmenat and payment advice for the 1st . On the 4th of March I received an sms that my claim could not be paid due to incomplete banking details. On the fith I enquired what was incomplete as I had sent my banking details with the claim to both queries and claims. On the 7th I received a mail stating that they require a signed updated letter, copy of my id and proof of account. I sent an email through the same day also advising that they could have responded to my email sent to queries and claim with the above as saying ensure your details are correct does not indicate that sending them via email would be incorrect. I called Bonitas yesterday as well and got thorugh to someone saying that Bonitas are too busy and they will not be able to take my call today and that their company has been asked to take messages. I told her that I urgently needed to speak to somone as I received payment advice for the 9th. She took my number and said Bonitas would call me back. Nothing happened. I called the whole day not getting through to Bonitas and when I eventually came through I was spekaing to a rude lady. I did not get her name as I was busy typing my membership number when she answered. She constantly interupted me that I eventually had to ask her to please stop interupting me. She advised that my payment would not be made tomorrow as I was supposed to call obviously by that stage I was worked up as it is impossible to speak to someone who keeps interupting you. After recieving acknowledgement and claim advice anyone would assume their banking details are correct, yet when calling today and yesterday I did not get through so calling does not help either. When asking to speak to a manager she said that she will put me through but their working hours are untill 16:00. The Bonitas website states 17:00 she said on my card it says 16:00, but my card does not have anything on it. It is bad enough that you can not be emailed the correct procedure before being notified after the payment date that your details are incomplete, but then you are treated like an idot from a "service" provider. The reference was ********** 7Q608RJ.</p> <p> </p> <p>I would appreciate if my complaint is dealt with .</p>
112 replies
112 months ago
Helpful staff
<p>I forgot my cellphone in the ladies bathroom and when realising rushed back to get it to see that it was not there. The staff ran up and down to find out who had taken it to hand it in. I received my phone back after all their efforts. Really grateful for their help.</p>
0 replies
112 months ago
Excellent service from the Potchefstroom Branch.
<p>After replacing my windscreen in Vereeniging it leaked. I took the vehicle to the Potchefstroom branch who spent countless efforts to figure out where it leaked and fixed it. They also have very friendly service.</p>
56 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (58.333333333333336%)