Sanlam

Based on recent customer reviews, Sanlam is facing widespread dissatisfaction across nearly every service touchpoint. Customers describe long waits, unanswered emails, ignored claims, and broken promises spanning funeral, retirement, gap cover, and trust products. While a small number of named agents earn praise for going the extra mile, the dominant experience involves prolonged delays, poor communication, and a perceived lack of accountability when clients need help most.

The most common complaint about Sanlam, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (1.5). Customers repeatedly describe rude, dismissive agents, dropped calls, and a lack of ownership. A handful of named consultants like Tando, Thomas Minnie, and Griffin Pillay receive strong praise, but these are exceptions in a sea of negative interactions.

Sanlam scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.5. Their strongest theme is Consultant Quality (1.5); their weakest is Communication (0.8). The top AI-rated Investments & Wealth business on Hellopeter is T4Trade (4.6). How is the AI Score calculated? →

Sanlam has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 1,458 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 3 hours 7 min. Hellopeter has tracked Sanlam across 10,327 total reviews. How is the TrustIndex calculated? →