SC
Supercall Cellular
Unclaimed Business
SC
Supercall Cellular
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Internet & Telecoms
#36NPS Score
0Unlikely
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Athenksi M
1 reviews | Active since Jan 2020
1 Jan 2020, 06:29
False advertising
I have been waiting for my 899 to be paid back... false advertising nd information from cell c and no one has contacted me since october 2019...they all bunch of lairs. Telling me i will get my money in 7 days but now its 3months
Helpful (0)
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Athenksi M
1 reviews | Active since Jan 2020
1 Jan 2020, 06:29
False advertising
I have been waiting for my 899 to be paid back... false advertising nd information from cell c and no one has contacted me since october 2019...they all bunch of lairs. Telling me i will get my money in 7 days but now its 3months
0
Replies (0)jW
jannie W
1 reviews | Active since Jan 2020
5 Jul 2019, 12:23
Bad service
Been battling over a month now with cell c fibre department.took out a fibre line first off all they the consultant told me it's a 20 upload and 20 download after completing everything it's a 20upload and a 10 download. Now for a few months been battling sending emails and phone just for a technical support guy to come out to check fibre line because there is something major wrong. Because my download speed is not even 0.23 where it supposed to be 10 download. Every time cell c fibre has excuses I'm paying for a service and they just dont care at all. All I'm requesting is for someone off cellc fibre to come out to my house. Emails are not helping anymore. Even went into a cell c store. No one is willing to assist
Helpful (0)
|Replies (0)jW
jannie W
1 reviews | Active since Jan 2020
5 Jul 2019, 12:23
Bad service
Been battling over a month now with cell c fibre department.took out a fibre line first off all they the consultant told me it's a 20 upload and 20 download after completing everything it's a 20upload and a 10 download. Now for a few months been battling sending emails and phone just for a technical support guy to come out to check fibre line because there is something major wrong. Because my download speed is not even 0.23 where it supposed to be 10 download. Every time cell c fibre has excuses I'm paying for a service and they just dont care at all. All I'm requesting is for someone off cellc fibre to come out to my house. Emails are not helping anymore. Even went into a cell c store. No one is willing to assist
0
Replies (0)NM
mM
mandisa M
1 reviews | Active since Jan 2020
13 Nov 2018, 14:41
DISGUSTING SERVICE WAIT NO SERVICE
I am honestly getting tired of this now, from my last complaint nobody called me with a resolution!!!! I am sick and tired this is beyond disgusting. I was advised that you do not debit on the 1st so I said okay debit me on the 6th but to date no debit has gone of you are still debiting when you feel like it!!!! this does not sit well with me as it affects my credit score please sort yourselves out i will not be contacting no call center as im tired of doing this to no joy. Till today nobody has advised me if my new phone has insurance or not and I requested this the time of purchase. Guys get your camp right this is just now ridiculous. who is going to pay for the rejected debit orders?????? please let me know or else take your phone cancel mu contract so I can have PEACE again in my life.
Helpful (0)
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mandisa M
1 reviews | Active since Jan 2020
13 Nov 2018, 14:41
DISGUSTING SERVICE WAIT NO SERVICE
I am honestly getting tired of this now, from my last complaint nobody called me with a resolution!!!! I am sick and tired this is beyond disgusting. I was advised that you do not debit on the 1st so I said okay debit me on the 6th but to date no debit has gone of you are still debiting when you feel like it!!!! this does not sit well with me as it affects my credit score please sort yourselves out i will not be contacting no call center as im tired of doing this to no joy. Till today nobody has advised me if my new phone has insurance or not and I requested this the time of purchase. Guys get your camp right this is just now ridiculous. who is going to pay for the rejected debit orders?????? please let me know or else take your phone cancel mu contract so I can have PEACE again in my life.
0
Replies (0)NJ
Nelma J
1 reviews | Active since Jan 2020
28 Sept 2018, 09:33
Cell C pathetic customer service
My WiFi had been down for môre thank a week. I have contacted when on numeriously. My only response is that my query will be forwarded to the relevant department. No one has phoned me since Tuesday or arrange for Vumatel to come and fix the problem. Their customer service is pathetic!
Helpful (0)
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Nelma J
1 reviews | Active since Jan 2020
28 Sept 2018, 09:33
Cell C pathetic customer service
My WiFi had been down for môre thank a week. I have contacted when on numeriously. My only response is that my query will be forwarded to the relevant department. No one has phoned me since Tuesday or arrange for Vumatel to come and fix the problem. Their customer service is pathetic!
0
Replies (0)LB
Lucinda B
1 reviews | Active since Jan 2020
17 Sept 2018, 08:46
Cell C - the worst service provider ever!!!
Having complained and having put several messages for the public to see...i have now received an email from Cleopatra Thathaisa to say they could not contact me and so are closing the service request.....I have been sitting by my cell phone and my land line the whole morning........ Could this situation get any worse?
Helpful (0)
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Lucinda B
1 reviews | Active since Jan 2020
17 Sept 2018, 08:46
Cell C - the worst service provider ever!!!
Having complained and having put several messages for the public to see...i have now received an email from Cleopatra Thathaisa to say they could not contact me and so are closing the service request.....I have been sitting by my cell phone and my land line the whole morning........ Could this situation get any worse?
0
Replies (0)CE
Craig E
1 reviews | Active since Jan 2020
6 Jul 2018, 07:47
Very poor service....8 days for a refund???
I order a Huawei Y3 Gellihug Cover online, the item was delivered 2 days later, I found out the cover did not fit a HUAWEI Y3 2018 phone, I arranged with Customer Service (Sadie) to arrange for me to fit other covers that would possibly fit, it took a day just for their warehouse to pick 2 covers? I then arrange to come and try the covers on myself the following day to only find the stock was not picked when I got there, this still had to be picked. I then waited after trying the different covers I rather requested a refund as none of the covers would fit, I gave in the cover still in perfect condition and the original packaging as well as the documents I received, I then left and spoke to Sadie via email and provided me banking details for the refund, I was then advised the refund will be processed within a week,after sending numerous emails and phone calls she said she would revert back urgently +- 09H00 +- 16H00 I was advised via email the refund was sitting with the director, I called in and spoke to a Mark Jocobs and assured me he would get back to me which also didn't! Today 8 days later I have asked again why my refund is taking so long. The service is very very poor and I will never in my life again order from Cellular Mall neither QD Cellular which is the same place. I am really disappointed in such service and all the run around and waiting for a refund to the value of R199!!
Helpful (0)
|Replies (0)CE
Craig E
1 reviews | Active since Jan 2020
6 Jul 2018, 07:47
Very poor service....8 days for a refund???
I order a Huawei Y3 Gellihug Cover online, the item was delivered 2 days later, I found out the cover did not fit a HUAWEI Y3 2018 phone, I arranged with Customer Service (Sadie) to arrange for me to fit other covers that would possibly fit, it took a day just for their warehouse to pick 2 covers? I then arrange to come and try the covers on myself the following day to only find the stock was not picked when I got there, this still had to be picked. I then waited after trying the different covers I rather requested a refund as none of the covers would fit, I gave in the cover still in perfect condition and the original packaging as well as the documents I received, I then left and spoke to Sadie via email and provided me banking details for the refund, I was then advised the refund will be processed within a week,after sending numerous emails and phone calls she said she would revert back urgently +- 09H00 +- 16H00 I was advised via email the refund was sitting with the director, I called in and spoke to a Mark Jocobs and assured me he would get back to me which also didn't! Today 8 days later I have asked again why my refund is taking so long. The service is very very poor and I will never in my life again order from Cellular Mall neither QD Cellular which is the same place. I am really disappointed in such service and all the run around and waiting for a refund to the value of R199!!
0
Replies (0)