ZT
Zenzeleni Tourism
Unclaimed Business
ZT
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lesedi M
1 reviews | Active since Jan 2020
8 Mar 2024, 15:16
Very poor service
On the 24/03/2023 we booked for 10th till 12th of May , together with my members we were assisted by Zandile .As soon as we made the payment and attached the proof Zandile was not responding to our emails nor calls.We would like to get our full refund as Zandile didn't respond to our emails of us deciding to continue with reservation.we paid R2600 and we need a full refund since you failed to meet our requirements
Helpful (0)
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Lesedi M
1 reviews | Active since Jan 2020
8 Mar 2024, 15:16
Very poor service
On the 24/03/2023 we booked for 10th till 12th of May , together with my members we were assisted by Zandile .As soon as we made the payment and attached the proof Zandile was not responding to our emails nor calls.We would like to get our full refund as Zandile didn't respond to our emails of us deciding to continue with reservation.we paid R2600 and we need a full refund since you failed to meet our requirements
0
Replies (0)RO
LW
Lulichia W
1 reviews | Active since Jan 2020
31 Dec 2022, 17:11
Zenzeleni bad service
Upon our arrival we had to wait long because the lady booked in 3 people with us and we had to wait for her to finish. When we got to our 11 sleeper our TV wasn't playing but the rest of the rooms TVs were fine. It took them forever to assist us and they never did. So I'm very disappointed in their service and how they handle situations.
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Lulichia W
1 reviews | Active since Jan 2020
31 Dec 2022, 17:11
Zenzeleni bad service
Upon our arrival we had to wait long because the lady booked in 3 people with us and we had to wait for her to finish. When we got to our 11 sleeper our TV wasn't playing but the rest of the rooms TVs were fine. It took them forever to assist us and they never did. So I'm very disappointed in their service and how they handle situations.
0
Replies (0)SS
Sivuyisiwe S
1 reviews | Active since Jan 2020
13 Dec 2022, 05:09
Fake advertising!!!
Spent thousands on such a horrific experience at this place,firstly I called weeks ago no answer then I emailed got unprofessional response with capital letters.I was advised that there’s no booking it’s walk through and pay and I had 50 people I was booking for, yesterday 10/12/2022 we arrived around 10 and we got tickets from driving in you can tell how the place isn’t what is advertised online. The guy who was helping me purchase was unfriendly he just wanted to give us tickets then while he was helping ge got a call from someone asking him to book for him space of 15 people he said he will book for them and I asked him I’ve been trying to book but I was advised to purchase on day of visit. I then booked a lapa for 1500 it was by the toilets and two adult pools, it was filthy we didn’t even access the kitchen area I paid 1500 just for the balcony of the place honestly disgusted and disappointed. I do not recommend this place to anyone the stay it is utterly disgusting , waste of money.waste of time. I have never been embarrassed on an outing with the daycare parents!!! 0/10 stay away from this place please!
Helpful (0)
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Sivuyisiwe S
1 reviews | Active since Jan 2020
13 Dec 2022, 05:09
Fake advertising!!!
Spent thousands on such a horrific experience at this place,firstly I called weeks ago no answer then I emailed got unprofessional response with capital letters.I was advised that there’s no booking it’s walk through and pay and I had 50 people I was booking for, yesterday 10/12/2022 we arrived around 10 and we got tickets from driving in you can tell how the place isn’t what is advertised online. The guy who was helping me purchase was unfriendly he just wanted to give us tickets then while he was helping ge got a call from someone asking him to book for him space of 15 people he said he will book for them and I asked him I’ve been trying to book but I was advised to purchase on day of visit. I then booked a lapa for 1500 it was by the toilets and two adult pools, it was filthy we didn’t even access the kitchen area I paid 1500 just for the balcony of the place honestly disgusted and disappointed. I do not recommend this place to anyone the stay it is utterly disgusting , waste of money.waste of time. I have never been embarrassed on an outing with the daycare parents!!! 0/10 stay away from this place please!
0
Replies (0)NS
NOMALANGA S
1 reviews | Active since Jan 2020
4 Jan 2022, 08:04
Never go to Zenzeleni spa, resort, tourism
On the 26th of December 2021 my entire family decided to visit this place for the 1st time. We arrived and found the place to look like a *** style, the staff were not helpful plus we had to drive out to get cash since their speedpoint was not working. They had no means to assist us but just be rude. Do not take your family to Zenzeleni ever. The place needs a good face-lift plus change of stuff. They also need to have a plan for lost tickets if one lost same within their premises. The place needs a whole turnaround nje.
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NOMALANGA S
1 reviews | Active since Jan 2020
4 Jan 2022, 08:04
Never go to Zenzeleni spa, resort, tourism
On the 26th of December 2021 my entire family decided to visit this place for the 1st time. We arrived and found the place to look like a *** style, the staff were not helpful plus we had to drive out to get cash since their speedpoint was not working. They had no means to assist us but just be rude. Do not take your family to Zenzeleni ever. The place needs a good face-lift plus change of stuff. They also need to have a plan for lost tickets if one lost same within their premises. The place needs a whole turnaround nje.
0
Replies (0)BM
Bridget M
1 reviews | Active since Jan 2020
31 Dec 2019, 04:47
Admin terrible
Yoh the admin is lazy. Wanted to enquire about reservations for a group of people and no one got back to me. Even when you call, no one answers. They should hire instead of playing around. No help at all
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Phindile M
1 reviews | Active since Jan 2020
17 Dec 2019, 11:41
False adverti*****t
Their website shows R55 adults and R45 children entrance fee but we were charged R75 entry fee and we were 15 in our group we we so disappointed with their false advertised. Their service was bad also
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Phindile M
1 reviews | Active since Jan 2020
17 Dec 2019, 11:41
False adverti*****t
Their website shows R55 adults and R45 children entrance fee but we were charged R75 entry fee and we were 15 in our group we we so disappointed with their false advertised. Their service was bad also
0
Replies (0)MC
Mmathapelo C
1 reviews | Active since Jan 2020
15 Dec 2017, 12:46
Bad customer service
I have been calling this place since last week. We wanna book rooms from the 31st till the 2nd. I spoke to 3 different ladies who would promise to call or email me back with a quotation for the 2 nights. But they never did. Am the one who has been calling for follow up. This to me means my business is not needed. So my question is why do they advertise on social media if we are not taken to consideration?
Helpful (0)
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Mmathapelo C
1 reviews | Active since Jan 2020
15 Dec 2017, 12:46
Bad customer service
I have been calling this place since last week. We wanna book rooms from the 31st till the 2nd. I spoke to 3 different ladies who would promise to call or email me back with a quotation for the 2 nights. But they never did. Am the one who has been calling for follow up. This to me means my business is not needed. So my question is why do they advertise on social media if we are not taken to consideration?
0
Replies (0)