B
BASH
Claimed Business
B
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, BASH is facing serious customer experience challenges across nearly every service dimension. Customers describe chronic delivery failures, unresponsive support, broken refund processes, and recurring incidents of wrong or missing items. While a small minority praise fast delivery and helpful named agents, the dominant narrative is one of frustration, poor accountability, and erosion of trust in the TFG online platform.
TrustIndex
2.1
Jul '25 - Jun '26
Based on recent customer reviews, BASH is facing serious customer experience challenges across nearly every service dimension. Customers describe chronic delivery failures, unresponsive support, broken refund processes, and recurring incidents of wrong or missing items. While a small minority praise fast delivery and helpful named agents, the dominant narrative is one of frustration, poor accountability, and erosion of trust in the TFG online platform.
The most common complaint about BASH, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Delivery (2.1) is the single biggest pain point. Customers report missed delivery windows, parcels marked delivered but never received, RAM and LMS courier failures, rude drivers, and split shipments arriving days or weeks apart with no proactive communication.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I bought a phone online yester day it was delivered today, Hisense F35 pro and the phone did not come with the free power bank as mentioned on the device and i am so disappointed become the main reason for buying this type of phone was because of the power bank
1 reviews | Active since Jan 2020
I bought a phone online yester day it was delivered today, Hisense F35 pro and the phone did not come with the free power bank as mentioned on the device and i am so disappointed become the main reason for buying this type of phone was because of the power bank
1 reviews | Active since Jan 2020
I am extremely disappointed with the service received from Bash. On 21 April, I settled my account in full with a payment of R21,778 after experiencing financial difficulties due to unemployment. As a customer, I understand that falling behind on payments reflects poor credit management, which is why I made every effort to settle the account as soon as I was employed again. The following day, I contacted Bash requesting assistance with a paid-up letter and closure of the account. Since then, my emails have gone unanswered, agents have dropped calls claiming they cannot hear me, and the level of customer service has been rude, dismissive, and condescending. The agent Called Emihle is really horrible at handling a client who wasnt even irate What is most frustrating is that despite settling the account in full, Bash continues to apply charges while refusing to provide me with a paid-up letter. Customers who make the effort to settle their debt should not be treated this way. I simply want my account properly closed and my paid-up letter issued without further delays or unnecessary charges.
1 reviews | Active since Jan 2020
I am extremely disappointed with the service received from Bash. On 21 April, I settled my account in full with a payment of R21,778 after experiencing financial difficulties due to unemployment. As a customer, I understand that falling behind on payments reflects poor credit management, which is why I made every effort to settle the account as soon as I was employed again. The following day, I contacted Bash requesting assistance with a paid-up letter and closure of the account. Since then, my emails have gone unanswered, agents have dropped calls claiming they cannot hear me, and the level of customer service has been rude, dismissive, and condescending. The agent Called Emihle is really horrible at handling a client who wasnt even irate What is most frustrating is that despite settling the account in full, Bash continues to apply charges while refusing to provide me with a paid-up letter. Customers who make the effort to settle their debt should not be treated this way. I simply want my account properly closed and my paid-up letter issued without further delays or unnecessary charges.
1 reviews | Active since Jan 2020
We received bad service from their online, Someone Bought airtime via TFG connect via bash on the 23May2026, it’s been 5 days now and the recipient hasn’t received that airtime, it’s written “it takes 48hours for purchases to reflect “but to my surprise it’s been 5days..
1 reviews | Active since Jan 2020
We received bad service from their online, Someone Bought airtime via TFG connect via bash on the 23May2026, it’s been 5 days now and the recipient hasn’t received that airtime, it’s written “it takes 48hours for purchases to reflect “but to my surprise it’s been 5days..
1 reviews | Active since Jan 2020
Brought a tempo watch at American Swiss through bash online last week , once i receive the package I open it up in front of courier company just to find out that the watch box was empty bubble wrap was broken. And I have already paid for it....every day they are telling me they are still investigating....so not happy about this.
1 reviews | Active since Jan 2020
Brought a tempo watch at American Swiss through bash online last week , once i receive the package I open it up in front of courier company just to find out that the watch box was empty bubble wrap was broken. And I have already paid for it....every day they are telling me they are still investigating....so not happy about this.
1 reviews | Active since Jan 2020
The driver Tlou marked my delivery as failed although he did not contact me to advise that he's outside my property. I am unable to reach customer service via telephone contact. The support email have not reply to my email sent hours afo
1 reviews | Active since Jan 2020
The driver Tlou marked my delivery as failed although he did not contact me to advise that he's outside my property. I am unable to reach customer service via telephone contact. The support email have not reply to my email sent hours afo
1 reviews | Active since Jan 2020
I’ve been patient it’s enough now. I want my refund!!! I’ve been in communication with Zayd and today was sent to Staci. I’m being told that my refund was issued as a gift card on the 21st May and details were sent to me but to nothing has come through. Pay me back my refund and stop coming with ****** excuses, you got your ring now pay back my money and I want it TODAY no ****** excuses. Ticket #1921128
1 reviews | Active since Jan 2020
I’ve been patient it’s enough now. I want my refund!!! I’ve been in communication with Zayd and today was sent to Staci. I’m being told that my refund was issued as a gift card on the 21st May and details were sent to me but to nothing has come through. Pay me back my refund and stop coming with ****** excuses, you got your ring now pay back my money and I want it TODAY no ****** excuses. Ticket #1921128
BASH has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 258 reviews in the last 12 months. Hellopeter has tracked BASH across 969 total reviews. How is the TrustIndex calculated? →