E
Enablemed
Unclaimed Business
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Performance(last 12 months):
Ranked In Health & Medical
#14NPS Score
0Unlikely
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
Mekar
1 reviews | Active since Jan 2020
12 Oct 2023, 15:57
Had to wait a long time in pain in hospital to get authorisation, but a Rep called Roco knew what he was doing, it was a pleasure getting through to someone who knew what they were doing and followed up to get authorisation with haste
Had to wait a long time in pain in hospital to get authorisation, but a Rep called Roco knew what he was doing, it was a pleasure getting through to someone who knew what they were doing and followed up to get authorisation with haste. He needs to teach the other representatives how to speak fluently like he does
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Mekar
1 reviews | Active since Jan 2020
12 Oct 2023, 15:57
Had to wait a long time in pain in hospital to get authorisation, but a Rep called Roco knew what he was doing, it was a pleasure getting through to someone who knew what they were doing and followed up to get authorisation with haste
Had to wait a long time in pain in hospital to get authorisation, but a Rep called Roco knew what he was doing, it was a pleasure getting through to someone who knew what they were doing and followed up to get authorisation with haste. He needs to teach the other representatives how to speak fluently like he does
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Virginia M
1 reviews | Active since Jan 2020
1 Nov 2022, 13:37
Service failure
Pathetic call center a lady just dropped the phone and said that if I have a problem of beingon hold for 1 minutes.. And the funny part is the claim that I was enquiring on after that 10minites hold she asked me the date so what was she doing all this while
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Virginia M
1 reviews | Active since Jan 2020
1 Nov 2022, 13:37
Service failure
Pathetic call center a lady just dropped the phone and said that if I have a problem of beingon hold for 1 minutes.. And the funny part is the claim that I was enquiring on after that 10minites hold she asked me the date so what was she doing all this while
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Replies (0)FS
Fiona S
1 reviews | Active since Jan 2020
14 Sept 2022, 05:17
Useless medical aid
The service here is horrible, no one ever answers the phone when you call in the call center yet they know you need an authorization code for everything. No one ever responds to your enquiry even after 3 days you have to keep resending the same message. Their escalation process is useless ad the call center.
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Fiona S
1 reviews | Active since Jan 2020
14 Sept 2022, 05:17
Useless medical aid
The service here is horrible, no one ever answers the phone when you call in the call center yet they know you need an authorization code for everything. No one ever responds to your enquiry even after 3 days you have to keep resending the same message. Their escalation process is useless ad the call center.
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Zelda T
1 reviews | Active since Jan 2020
21 Jul 2022, 10:20
Enabled med unpaid accounts
Worst medical aid their excuses stink have 2 get a authorization number to see a doctor I get number but account still not paid excuse is doctors rooms sent account late my daughter and granddaughter went 2 doctor same day but my daughter has a authorization number but my granddaughter didn't what rubbish this medical aid will use any excuse not to pay accounts when my granddaughter was born we fought for seven months for her accounts to be paid even though she was on medical aid from day 1 I send birth certificates over 40 times to prove her birth sorry I will never recommend you to any1
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Zelda T
1 reviews | Active since Jan 2020
21 Jul 2022, 10:20
Enabled med unpaid accounts
Worst medical aid their excuses stink have 2 get a authorization number to see a doctor I get number but account still not paid excuse is doctors rooms sent account late my daughter and granddaughter went 2 doctor same day but my daughter has a authorization number but my granddaughter didn't what rubbish this medical aid will use any excuse not to pay accounts when my granddaughter was born we fought for seven months for her accounts to be paid even though she was on medical aid from day 1 I send birth certificates over 40 times to prove her birth sorry I will never recommend you to any1
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vuyokazi M
1 reviews | Active since Jan 2020
7 Jun 2022, 16:17
Horrible service
I am on sizwe essential copper medical aid no 10000368093 and recently registered the Bambino program Auth no NEO20220516391A. When I went to the gynecologist for my check up they rejected the Auth no I got and said they don't take enablemed clients because they dont pay the doctors and all the Dr's at Mercantile in PE are not taking clients on enablemed. I had to pay our R800 cash for consultation fee which I did not plan for that and we're paying alot of money for the medical aid to receive such lousy service. I have been emailing and calling enablemed about this and did not even get a single response from them, their service is so poor. It's so frustrating knowing you paying so much money for a medical aid and to get a zero service.
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vuyokazi M
1 reviews | Active since Jan 2020
7 Jun 2022, 16:17
Horrible service
I am on sizwe essential copper medical aid no 10000368093 and recently registered the Bambino program Auth no NEO20220516391A. When I went to the gynecologist for my check up they rejected the Auth no I got and said they don't take enablemed clients because they dont pay the doctors and all the Dr's at Mercantile in PE are not taking clients on enablemed. I had to pay our R800 cash for consultation fee which I did not plan for that and we're paying alot of money for the medical aid to receive such lousy service. I have been emailing and calling enablemed about this and did not even get a single response from them, their service is so poor. It's so frustrating knowing you paying so much money for a medical aid and to get a zero service.
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Replies (0)SS
Simphiwe S
1 reviews | Active since Jan 2020
8 Aug 2021, 13:32
Highly Incompetent.
You guys are supposedly are responsible for administering my Medical Aid scheme Plan Copper Core with Sizwe I just want to let you know what a pathetic job you are doing I've never been so livid, gutted and disgusted by your services together with Sizwe Medical Aid, You guys are extremely incompetent and very terrible at doing your jobs I would never recommend you guys to anyone, Very Poor customer service.
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Simphiwe S
1 reviews | Active since Jan 2020
8 Aug 2021, 13:32
Highly Incompetent.
You guys are supposedly are responsible for administering my Medical Aid scheme Plan Copper Core with Sizwe I just want to let you know what a pathetic job you are doing I've never been so livid, gutted and disgusted by your services together with Sizwe Medical Aid, You guys are extremely incompetent and very terrible at doing your jobs I would never recommend you guys to anyone, Very Poor customer service.
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Replies (0)KN
Kirshen N
1 reviews | Active since Jan 2020
23 Apr 2021, 05:40
Enablemed POOR SERVICE!
PATHETIC SERVICE! If anyone wants a medical Aid that stresses you out when you already sick, uses up all your airtime, have consultants that have no idea what they are telling you or love being transferred from department to department and NOT FORGETTING being billed unexpectedly when your Medical Aid gave you authorization months back and tells you that are 100% covered in hospital then Sizwe medical aid is for you. I joined Sizwe Medical Aid with the acknowledgment of it covering 100% in hospital which includes blood tests, normal xrays etc and as well as a capped R6200 limit for out of hospital Radiology and Pathology. SO HERE is my story.... On the 5 February 2021 i did a CT Scan OUT OF HOSPITAL at the beginning of this year which costed around R3225.91 i made sure the Radiology guys contacted Sizwe/Enable meds to get Authorization BEFORE anything was done. After a 1 hour wait at the Radiology guys Perumal and Partners i finally got an Authorization number to proceed knowing in my mind it was covered i proceeded. Few days later i had to be admitted IN HOSPITAL which i spent 2 days in and during that 2 days i did some blood tests and also 1 scan IN HOSPITAL which costed R520 this was on the 9 February 2020. 2 months later i get a message via email from the Radiology Perumal and Partners saying i need to pay for my CT scan which was done OUT off hospital for R3225.91 and if its not paid for by the end of the month i will be handed over. When i contacted Sizwe Medical fund immediately they told me that they deal with IN HOSPITAL issues so i explained to them my issue and all i got was "we deal with IN HOSPITAL matters" aantthe only fter begging for some help they eventually logged my medical Aid number in he system and did only see that whilst IN HOSPITAL i only had done a scan for R520 so i asked them why is my Medical Aid exhausted then? Why was the R3225.91 scan which i had done first not covered for? "they response was they don't know" and then tranfered me to ENABLE MEDS who deals with the OUT OF HOSPITAL issues. So i spoke to a consultant from ENABLEMEDS and they response was "you only have R1300 left from your R6200" when i asked them why? They said its just exhausted and i must contact SIZWE Medical Aid directly to get answers. So not knowing what to do i emailed Sizwe medical aid again and called them getting pushed back and forth wasting over R500 on Calls being put on hold being shuffled and transferred from department to department. Now image you being a client lost of what is happening, ill and seeking help from the Medical Provider whom you are paying alot of money to every month consistantly, to just brush you off with a universal response. Eventually a consultant from enablemed told me that maybe the blood tests i did IN HOSPITAL was taken out from my OUT OF HOSPITAL funds thats why it is exhausted. When i asked Sizwe Medical Aid if this is true they response was IN HOSPITAL is unlimited and what was told to me is false but it makes no sense. WHY IS MY MEDICAL AID EXHAUSTED??? When i only used the medical aid 2 times for this year. I Need a proper answer!
Helpful (0)
|Replies (0)KN
Kirshen N
1 reviews | Active since Jan 2020
23 Apr 2021, 05:40
Enablemed POOR SERVICE!
PATHETIC SERVICE! If anyone wants a medical Aid that stresses you out when you already sick, uses up all your airtime, have consultants that have no idea what they are telling you or love being transferred from department to department and NOT FORGETTING being billed unexpectedly when your Medical Aid gave you authorization months back and tells you that are 100% covered in hospital then Sizwe medical aid is for you. I joined Sizwe Medical Aid with the acknowledgment of it covering 100% in hospital which includes blood tests, normal xrays etc and as well as a capped R6200 limit for out of hospital Radiology and Pathology. SO HERE is my story.... On the 5 February 2021 i did a CT Scan OUT OF HOSPITAL at the beginning of this year which costed around R3225.91 i made sure the Radiology guys contacted Sizwe/Enable meds to get Authorization BEFORE anything was done. After a 1 hour wait at the Radiology guys Perumal and Partners i finally got an Authorization number to proceed knowing in my mind it was covered i proceeded. Few days later i had to be admitted IN HOSPITAL which i spent 2 days in and during that 2 days i did some blood tests and also 1 scan IN HOSPITAL which costed R520 this was on the 9 February 2020. 2 months later i get a message via email from the Radiology Perumal and Partners saying i need to pay for my CT scan which was done OUT off hospital for R3225.91 and if its not paid for by the end of the month i will be handed over. When i contacted Sizwe Medical fund immediately they told me that they deal with IN HOSPITAL issues so i explained to them my issue and all i got was "we deal with IN HOSPITAL matters" aantthe only fter begging for some help they eventually logged my medical Aid number in he system and did only see that whilst IN HOSPITAL i only had done a scan for R520 so i asked them why is my Medical Aid exhausted then? Why was the R3225.91 scan which i had done first not covered for? "they response was they don't know" and then tranfered me to ENABLE MEDS who deals with the OUT OF HOSPITAL issues. So i spoke to a consultant from ENABLEMEDS and they response was "you only have R1300 left from your R6200" when i asked them why? They said its just exhausted and i must contact SIZWE Medical Aid directly to get answers. So not knowing what to do i emailed Sizwe medical aid again and called them getting pushed back and forth wasting over R500 on Calls being put on hold being shuffled and transferred from department to department. Now image you being a client lost of what is happening, ill and seeking help from the Medical Provider whom you are paying alot of money to every month consistantly, to just brush you off with a universal response. Eventually a consultant from enablemed told me that maybe the blood tests i did IN HOSPITAL was taken out from my OUT OF HOSPITAL funds thats why it is exhausted. When i asked Sizwe Medical Aid if this is true they response was IN HOSPITAL is unlimited and what was told to me is false but it makes no sense. WHY IS MY MEDICAL AID EXHAUSTED??? When i only used the medical aid 2 times for this year. I Need a proper answer!
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Replies (0)