NL
Nina L
Active since Jun 2016
10
Reviews
0
Industries
Reviews
10 reviews19 months ago
Worse than a waste of time
I spent months waiting for updates on my case, checking in regularly and receiving no new information. I subsequently found out that my case was given to someone who immediately thereafter went on leave for over a month. His case load was not handed over to anyone else during that time. When he got back he shared an "update" from the insurer that was over a month and a half old and was not any new information as they had already offered me that option which I had included in my original case complaint to the NFO. In short as a result of complaining to the NFO I have been left without transport for months, continued to have to pay my insurance premiums, and my car has been rotting in a salvage yard probably having the full tank of fuel siphoned off and the tires and battery rotting. This whole process has been degrading, enraging and frustrating and the staff at this office, are stupid, uncaring and *********** to an unbelievable level.
0 replies
21 months ago
Awful customer service
I have had so many awful customer services experiences while being a client of this bank that I'd need to write a thesis detailing it all. Most recently, my card was cloned or the details were hacked somehow ******(I still physically have the card). I saw a bunch of strange transactions coming off of my account and immediately called FNB and cancelled the card. I was told by the person I spoke to at their ***** department that it would take 3-5 working days to investigate and potentially refund my account. Since then I have been trying to get updates but there is no way to request a call back from their department and their lines are so busy I have been on hold for over 30 mins multiple times before giving up. I tried to speak to someone over secure chat to request a call back and they said it takes 14 working days for the case. As usual I am getting a different story and instructions from every person I speak to. I don't know how they are training people but honestly their customer service people are clueless and completely unhelpful.
58 replies
22 months ago
Awful in every way...
Awful service, *********** claims department and undervalues my vehicle by R50 000. I will never, ever use any old mutual product or service as a result of my experience.
106 replies
28 months ago
The prices draw you in but refunds and customer service is always a nightmare
I always convince myself it will be a better customer experience "next time" because their prices are so good but honestly...you get what you pay for. I returned some of the items in my order...ant getting a refund from them is like getting blood from stone. It's been over a month now since I hand returned the items to their offices and still I haven't gotten my money back.
0 replies
29 months ago
Despicable ****mers and illegitimate business
They did "repairs" on my fridge that didn't repair anything and charged me an arm and a leg. In getting a second opinion I was told that the repairs were completely unnecessary as my fridge was broken beyond that and that there was no way that the technician from Cape Repairs couldn't have known that. I tried to get them to come back to review their so-called work and give at least a a partial refund but that dodged my calls and gave me the run around for a full day while I sat at home waiting. They are also using a **** VAT number on their invoices.
0 replies
29 months ago
Despicable ****mers and illegitimate business
They did "repairs" on my fridge that didn't repair anything and charged me an arm and a leg. In getting a second opinion I was told that the repairs were completely unnecessary as my fridge was broken beyond that and that there was no way that the technician from Cape Repairs couldn't have known that. I tried to get them to come back to review their so-called work and give at least a a partial refund but that dodged my calls and gave me the run around for a full day while I sat at home waiting. They are also using a **** VAT number on their invoices.
0 replies
51 months ago
Unprofessional delivery drivers
I don't know where takealot is getting their new delivery drivers but they're incredibly unprofessional. For my last two deliveries I get aggressive phone calls telling me to come outside for my delivery before they have even arrived and then they rock up in a dinged up cars, no uniform or identification looking like have just rolled out of bed. These drivers where rude and unprofessional. Really disappointing.
0 replies
67 months ago
CROOKS!
Honestly the worst customer service and they make you jump through hoops to claim your money back. DO NOT USE THIS COMPANY.
109 replies
102 months ago
No Internet, No clue, No Refund
My internet service suddenly stopped on the 24th of October. Initially, I thought it was an outstanding amount on my Telkom account so I made sure everything was in order...still no internet. Telkom said it was Afrihost's fault, and Afrihost said it was Telkom's... and round and round they went for over a month. I had technicians come to my house several times, I even got a new router - NOTHING. So I cancelled my service and requested a refund. I have not heard back from Afrihost and they have debited my account for the month. Do yourself a favour and do not sign up with them. I thought they had great customer service but they are as bad as almost every other ISP.
0 replies
120 months ago
Horrendous Customer Service and Underhanded and Deceptive Business
<p>I sent the email below after trying to make contact with this company on social media. I received a copy-pasted response telling me to contact ********** which I did - I still haven't received a reply to my complaint. </p> <p> </p> <p>Below is excerpts from the email I sent:</p> <p>_</p> <p>...I made an order of about R700 last week however, when I received it two items were incorrect - I received black socks instead of black stockings, and the complete wrong jacket. The stockings I forgave (mistakes sometimes happen) However, that was not the case with the jacket.</p> <p>What disturbed me about the jacket is that it appeared as if whoever packed the order KNEW it was not the jacket I ordered but tried to pass it off as the correct one nonetheless. The reason I say this is because most of the label of the jacket had been cut off purposefully. I take this to be indicative that the product is different and a different price from what I ordered on the site. I'm not sure how stupid you think your customers are but just because two things happen to be faux leopard print doesn't mean they are the same cut, or have the same collar or buttons - most apparent of all is how this jacket and the one that was advertised are completely different lengths.</p> <p>Please see the attached pictures for a comparison of what I received vs what I ordered from the site and what was advertised...<br />_</p> <p> </p> <p>Since sending the above email the jacket has been taken off the online store but no one has replied to my email. I saved the images of the product from the site because I knew this would happen.</p> <p> </p> <p>I would like to be contacted immediately and refunded.</p> <p> </p>
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)