BR
Bradley R
Active since Jul 2016
15
Reviews
0
Industries
Reviews
15 reviews14 months ago
Cant complain about their Service, cause there isn't ANY....
Netflorist, if you can’t handle the volume of orders, please don’t take so many. I placed an order on the 13th for a bottle of perfume and red roses—both linked at checkout. Your team delivered the roses during the day, but only the roses. We then had to meet your driver at 5:30pm to pick up the perfume because you tried delivering it well after my wife’s closing time. The flowers look good, but they were meant to complement the perfume, which just came in a plain box. This was not the seamless experience I expected. Trying to call your offices to speak to someone about the problem was impossible because it seems the humans at Netflorist are protected species. You are in need of some really strong competition!!
0 replies
16 months ago
Terrible service
I moved several domains to you but it has been an absolute mess to say the least. The worst part of all is how it was handled, staff not interested in my problems and managers are like white rhino's PROTECTED.... Your WhatsApp chat is less than interested or their hands are tied because they just keep referring me to email addresses. They cannot even give me a managers email address. How do I get a manager to call me back?
0 replies
21 months ago
FNB & CCD Couriers
Morning FNB, Can you please tell us, your customers, WHY on earth you use CCD Couriers? It cant be because of their customer service levels because they ONLY have a 1.35 rating Google. Is it to frustrate your customers? Because if it is you doing a GREAT job. They are extremely rude and very unprofessional, they make you feel like they doing you a HUGE favour. Why would you USE CCD? What is the link?
56 replies
47 months ago
Signage
I know may be a bit biased but I think this company has the most amazing people working there....
134 replies
48 months ago
Poor Customer Service
They notified us of maintenance which was meant to be completed by 6am this morning. I understand that things can go wrong but we have been without emails all day. I have tried 5 or maybe 6 times to get some clarity but all they have done is feed me lies and blame me for the problems we experiencing. They moved all my domains from the original server to another server but NOT 1 of their "customer" service agents would admit there is a problem their side. I even told them that they have moved all my domains to a new server but no matter what I said I was wrong... They insisted and insisted the problem is my side and their deduction was that if the webmail works, then there is no problem their side. Moving servers makes no difference and the 40 odd PC's from around the country must all have a problem...
134 replies
51 months ago
Unapproachable Company
We have had issues with your sales and migration team for over 2 weeks and all we get is the constant moving of goal posts. If your sales team told us on day one that migration would take 3 weeks or more we would be with Sage already. We have tried calling managers but they are like white Rhinos, super protected because we have been unable to speak one in over a week. We are constantly told that the managers are in meetings, dont believe them at all. Perhaps if they spoke to some of their clients they would not need to have so many meetings.
159 replies
84 months ago
How can I be in Arrears
You Vodacom won't upgrade a prepaid sim to contract because according to you my account was in arrears. This is the important part, I have never not had funds in my account and I have never stopped a debit order. I am no banker but I assume if I have funds in my account and have not put a stop on the debit order, the debit goes off when you process debit orders. With this in mind, who's fault can it be if I was in arrears? I have seen an entire day calling and being pushed from department to department without success. Spoken to some very rude and some nice individuals, the rude ones just not interested in helping and the nice can't help.
56 replies
101 months ago
What service?
I was suddenly unable to rent a movie from box office, even though I have over R600 credit. For some reason my cellphone number is no longer linked to my account. I opened a chat with Mulaifa who made no attempt to help me. Left me hanging for over 35 min after I said that their service levels are a joke. Still cannot gore a movie and refuse to be left hanging all night. I hope competition comes in soon, you have no idea what service is DStv.
210 replies
101 months ago
Costing me money
I purchased a DJI Mavic drone from them which after lengthy process and some money I discover is faulty. I decide to return for replacement, what a nightmare. Just like delivery process the date confirmed was not the date they tried to collect It’s great they faster then they think they are but if you don’t tell your client you collecting 2 days earlier how they meant to have someone to available to receive. Eventually they get the unit back and in true takealot fashion there is no (zero) communication with me their client. I email them only to get a reply stating they don’t have stock of the drone and now need to credit or refund me. The specials that were available are now no longer available so I will now have to pay almost R2000 more form the same item. I won’t use takealot again, it’s gone from bad to worse.
0 replies
103 months ago
Making cancellation of debit order impossible
My daughter agreed to have her bank account debited for an old friend’s contract but getting you to cancel the debit order has been impossible. She has been into various cell c stores almost every month since November 2016 but refused help every time because she is not the contract holder. She explained that she was being debited for someone else’s contract and wanted to cancel the debit order but was told she must bring her old friend in with her to cancel the debit order because the contract is not in her name. This is totally unacceptable and illegal, the contract was not in her name but she has full authority to cancel and debit order from her account. We have tried to explain this to your so called “customer service” staff but besides being arrogant, unreasonable and very unhelpful they could not grasp our dilemma. I was then told they had changed the contract to a cash payment so my daughter won’t get debited again. Another lie because they debited her account again last week. Cell c, you don’t deserve a C, you should have an F....
61 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
14 (93.33333333333333%)