AN
amandla N
Active since Jul 2016
16
Reviews
0
Industries
Reviews
16 reviews4 months ago
Severe Customer Complaint: Unacceptable Conduct by KFC Mount Currie Unacceptable
I am extremely disappointed, frustrated, and angered by the unacceptable treatment I have received from KFC Mount Currie. On 25 September, I was declared a winner of the Travel Wings competition and was explicitly told that I would receive communication regarding my prize within 24 hours. That communication never happened. Today is 23 December, nearly three months later, and I am still receiving the same empty response that “the matter has been escalated to management.” This explanation has been repeated endlessly with no resolution, no accountability, and no communication from KFC whatsoever. I have followed up countless times via emails and WhatsApp messages with the store manager, wasting my own airtime and data, only to be met with false promises and delays. Each interaction leads nowhere. This is not a delay — this is complete negligence. This situation reflects a shocking lack of professionalism, integrity, and respect for customers. Winning a competition should not result in months of chasing, begging for information, and being ignored. I feel misled, disrespected, and taken advantage of. Is this truly how KFC treats its customers and competition winners? Making promises you clearly have no intention of honoring is unacceptable. The lack of communication and responsibility from KFC Mount Currie is disturbing and has severely damaged my trust in the brand. I demand a clear, immediate response and resolution. This matter should never have reached this point, and the ongoing silence and excuses are simply unacceptable. I have evidence of emails and WhatsApp messages leading to no where
0 replies
11 months ago
Death claim that is dragging due to system failure and lack of communication from Avbob
I'm writing to express my disappointment and frustration with the service I've received from AVBOB Funeral Services while claiming for a death policy. The submission of documents was sent to avbob Thursday last week, frustration here was around them not seeing attachments even thou i specifically shared screenshots of the attachments in the email. I have made many calls already on Thursday trying to resolve this. To my surprise on Friday i am still sitting with the same issue of documents not being received, my concern is from their communication they did receive some and same they did not, i did not understand this as it was confusing me knowing that i had sent all documents. i then went ahead and sent all the requested documents and now was confident that all is well. To my surprise on Monday when i followed up they still received some of the documents i sent on Friday and some not, again i am very much confused. I asked them is there any other way i can proceed with this claim because clearly the email system is not agile enough. and some times their emails comes back that the receiver email address is full. I would highlight this to them but had no resolution. The funeral date is set to be on the 17th of May, and i need these funds to prepare for the funeral. When i followed up on Tuesday i was told that my ID and bank statement have not yet been received. I called a brunch here in East London explain my frustration with my claim with Avbob. They asked that i go to their offices so they could assist me, i also called the main line to let them aware. Upon arriving i received a call from Collin Ndebele, the first ever being called by them (Avbob) since Thursday. Then he shared again that only my ID is required. The officed from East London sent the ID and bank statement to his email address and copied me in. I was then told that as is well and is in order, i also received a message from avbob that my claim is being processed. more over, i sent an email to Collin so he can confirm that he received the documents, he never rep****, this also got me worried. I called their offices again and a gentleman confirmed that all is well and also sent an sms that it is indeed being process, and that i will be paid with in 48hrs of the claim. I am at unrest an unease with this at this point, on Wednesday morning today, i make a call to follow up with a lady called Owami Lekana, and has informed me that my claim is outstanding as they are still waiting for my ID copy, i shared with her that yesterday the claim was being processed and all was in order. She then proposed she will follow-up with Collin and claims department, She called me back an informed that that Collin confirms that he never received my email, to my surprise. I shared to the lady my frustration and how all of this is inconveniencing me, i shared Collin email address and had confirmed that it does belong to him. I have then asked her to share her email address to forward the email with Collin to her, asked her to stay on the line so she can review and and confirm if the documents are received. She indeed received i then asked why would Collin not then. I asked her for ways to fast track this claim as i have a funeral on Saturday to prepare for. Even now i am unease if this claim is being processed as i have not received any sort of confirmation or what so ever. I am very much disappointed by Avbob during this difficult time really this is not the service i was hopping for, really saddened and disappointed. I'm extremely dissatisfied with the service I've received from AVBOB during this difficult time. I urge you to look into this matter and provide a resolution to expedite my claim. I'm counting on your assistance to ensure that I can prepare for the funeral without further delays. And if i do not get any communication back i will document all of this and share my experience on social media just to get your attention because now i dont know how to proceed My details are as follows: - Policyholder's Name: Amandla Nongcaula - Policy Number: AL6134000X3 - Claim Reference Number: 1928555
58 replies
22 months ago
Complaint - Lack of Support and Guidance on Pet Claim
Dear Pet Outsurance Team, I am writing to express my extreme disappointment and frustration with the handling of my recent claim regarding the passing of my dog, Bella. Despite my repeated calls and pleas for guidance on Saturday, I was met with a lack of empathy and support from your agents. When I called to report Bella's passing, I was told that my situation was not considered an emergency and that I would have to wait until Monday to receive assistance. I repeatedly explained that my dog had passed away and was lying in the pavement, and that I needed guidance on what to do next, as per my policy guidelines. However, your agents failed to provide me with any direction or support, simply telling me to wait until Monday. As a result, I was left to handle the situation on my own and buried my dog without any guidance from your team. On Monday, I received a call from your agent, who informed me that I should have sent the dog for cremation and that my claim would not be supported. This was devastating and felt incredibly cold-hearted. I had expected more from Pet Outsurance, especially given the premiums I have paid. The lack of support and guidance during my time of need has left a sour taste in my mouth, and I will never recommend your company to anyone. The feeling I got from your team was that my pet's life was not valued, and that my claim was just a nuisance. I hope that you will take my complaint seriously and take steps to improve your customer service and support. Pets are beloved family members, and we deserve better. Sincerely, Amandla Nongcaula
53 replies
26 months ago
Buying a car online review
I'd love to write a review for Mark at Mercedes Pacific Close, Somerset Cape Town. He was a pleasure to work with, and made the entire process of buying a car online a breeze. He was professional, knowledgeable, and very responsive to all my questions and concerns. The entire process was handled smoothly and efficiently, and I couldn't have asked for a better experience. If you're in the market for a new car, I highly recommend working with Mark and Mercedes Pacific Close. You won't be disappointed! A huge thank you to that team that he also worked with Kelly & Anzel. You guys were amazing. Even thou I had to deposit a huge amount I had no worries. I wish you can do the same for the next person.
0 replies
42 months ago
Wykato Spur Steak Ranch experience in resolving system glitch
Wonderful experience with manager on shift, excellent service, quality food. Amazing. Following up from a low rating my wife did over frustration on system glitch. A special thank you the Manager who was with me through out rectifying the system glitch we had when ordering. This was resolved in a wonderful respectful manner, i was still able to get my food just at the right time for dinner with my family. Thank you soo much
0 replies
50 months ago
Product experience
Great product. I now wish to have a philips coffee machine :)
0 replies
50 months ago
Great service
Great service, support and guidance throughout the whole application process. A job well done
0 replies
54 months ago
Excellent service
Happiest. Delivered on time as per what was on the picture. Very impressed with the speedy service. Well done guys
0 replies
54 months ago
Great teamwork here
Excellent service always. keep up the good work
0 replies
Review Distribution
5 Star
7 (43.75%)
4 Star
1 (6.25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (50%)