Active since Sep 2016
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25 reviews45 months ago
Amazing service from John Dory's N1 City
I stopped for coffee and catching up with my emails yesterday at John Dory's at N1 City. I really enjoyed the service rendered by Zane. His service was amazing and even the recommendations in terms of the sushi. He persuaded me to try it even though I came in just for coffee. Awesome service.
0 replies
45 months ago
Wonderful experience at Skilpadvlei
We had an amazing time at Skilpadvlei. The staff is so friendly. We had great service from Mel, Petronella and the crew. They made our experience memorable with the soup and sip pairing.
0 replies
46 months ago
Amazing service from Wimpy 1-Stop N1 Winelands South
I had lunch this afternoon by Wimpy 1-Stop N1 Winelands South and was very impressed with the service. The staff is so attentive checking to see if I am happy and I especially got good service from Lulu. Well done guys you are amazing!
0 replies
46 months ago
False promises by an unashamed FNB
On Saturday, 25th June 2022 I used my eBucks on the Go voucher with Wimpy N1 North Cape Town. I had placed my order, had my lunch and then to my surprise, everyone's eBucks vouchers was not working? I had to pay for it with my card and then I decided to advise FNB of this. I sent the email the very same day and got a call from someone on the Monday from FNB. I spoke to Ndumiso and he advised that I would need to send proof that I paid for it. I sent my receipt from Wimpy. Then I got a call to say that they cannot see the payment made on my account as proof even though I sent the receipt and also even though the burger meal was R100, the receipt shows R180. I advised that my receipt includes the tip and my coffee but I know that the voucher only includes the meal so they must just reimburse me for the meal. The payment was pending. I was advised that I can go for the voucher again and I advised that based on my last experience, I do not want to drive all the way there and then it will be a waste. I was then advised that they would need to see the amount on my statement. I awaited their call and then I got a call I need to send in the voucher WiCode that I used on the day I used the voucher. I emailed the screenshot. This morning I got another call this morning 1st July 2022 from Ndumiso at FNB to say that the voucher does not seem to be the same one I used that day??? I only got one voucher every quarter. How can it not be the same one? And also there is no way that you can get a voucher everyday and a history option to track this. I sent the voucher, I sent the receipt, I sent all the information, even the date, time and details of the waitress I spoke to and it is still not good enough? This burger I ordered is R 100. I had to run around, take time out of my work to phone, send copies of my receipts, my WiCodes and type emails.....all this is still not good enough. Bearing in mind, that this is a benefit FNB committed to and now they do not deliver and it seems more of an inconvenience more than anything else. This is not even my fault that they could not keep their promise. Now I need to wait for another call from a manager to explain this again regarding a R100 burger meal! And in all this time, the voucher has expired and I am wondering if this was all a stalling tactic not to fulfill their obligations?! I am livid and disgusted. I was always a loyal supporter of FNB and recommended friends and family to them but I am so disappointed to say the least!
134 replies
50 months ago
Takealot is a wastealot
I'm disgusted in what Takealot considers service. The order was scheduled to be delivered before 5pm. I phoned continuously as it was getting late and I had to sit around, cancel all my plans so I can be available for delivery. I phoned and spoke to Ingrid at after 4 and she said I have to be patient and it should be delivered before 5pm but she will email them. After 5pm, nobody arrived. I sent a message to say I'm disappointed as this was not what was agreed upon. No apology, no offer to fix the problem. I let them know to rather arrange that I collect my delivery from the Brackenfell depot. At TWENTY TO SEVEN I get a message to say nobody was available to take delivery? The nerve! Then they send a message to say that they will reschedule the delivery to Monday???? The one item was a gift for my mom who is leaving back home for Eastern Cape in the morning. Obviously it will be waaaaay too late to give her the gift while she is here in Cape Town. Takealot is such a disappointment, literally a waste of time and doesn't even bother to have excuses
0 replies
52 months ago
Undelivery on expectations and experience
I ordered a tablet cover from Netflorist 6 days ago for delivery yesterday. It didn't get delivered yesterday. I still didn't even get a phone call or any communication. When I contacted them, I was advised the item is not even in production yet!
0 replies
58 months ago
Stellenbosch Asami - no service
I regularly go to Asami's in Stellenbosch but my last experience left me really disappointed and I don't think I would want to go again. I went Sunday night 27 June 2021 by 18h36 for a quick bite before Cyril's speech. We sat at our regular table and after seating us, nobody acknowledged us. We got up to complain and one of the staff passing took our order but was not the waiter assigned to us . They brought our bottle of wine with no cork***** opener and we had to get up to ask that it is opened. I had to ask if I can place the order for the food as we didn't want to stay long. We gave our sushi order. By 7h30pm nobody came to us.... We had to get up again to complain and then wanted to leave but then someone came to bring our platter.... We were hungry of course but then told it was someone else's platter and they brought our food.... The calamari was cold and had a bad taste and we were not given any plates to eat from. We just ate because we could not keep running around. A staff member, Moira was sweet enough to come help and apologise even though she was not on duty. She happened to be next door at Bossa and wanted to check in. Eventually we had to get up to ask for the bill to pay because no waiter came to us to check up on us.... I am a regular customer but I never want to go there again as people have warned me that this branch is giving bad service recently and they gave me names of hot sushi spots in Stellenbosch. I complained about it but got no response. I paid my bill in a hurry just to leave and even though I even complained on their website, no response not even an apology. We always used to get quick brilliant service from the team there and I was always impressed but this is something new. I'm so disgusted!
0 replies
59 months ago
Not even an apology with foreign object in found in the food product
I found a white stone in a packet of sweets which I bought which got lodged in my teeth. The I sent an email on 10 June 2021 and until today, I never received a response to the email but then I phoned them. I was advised I would get a response soon. I just got ignored and did not even get an apology. I sent photos with my email but it was just ignored. For such a big company, I am utterly shocked at the pathetic customer service!
0 replies
64 months ago
Shunting customers from pillar to post with DisChem
My medical aid offers Free Medical Screenings such as the Flu Vaccine and the HIV Finger ***** Test. I gave the Fedhealth Call Center to check which pharmacy I can go to, to make use of this. I was told I could go anywhere. I went to DisChem Willowbridge to make use of the service on 22/12/2020. After the test was done, I was told at Dischem, it could not go through on my medical aid and I would need to take it up with my medical aid. It was confirmed DisChem is on their panel but I would need to take the matter up with the pharmacy. Being shunted back and forth, I phoned my medical aid and they said that the pharmacy is using the incorrect code. When I contact DisChem, they said that when they use the correct code, the code brings a co-payment four times the amount that I paid in cash? This test was done on 22/12/2020. It is nearly a month now and not once did DisChem offer to phone to check what is the correct code in order to help. In fact they rather send me to contact the scheme and the scheme sends me back to DisChem Willowbridge. If you use DisChem, it looks like you are just left to the wolves....no help offered
0 replies
64 months ago
False advertising for the "free" medical screenings
Fedhealth offers Free Medical Screenings such as the Flu Vaccine and the HIV Finger ***** Test. I gave the Fedhealth Call Center to check which pharmacy I can go to, to make use of this. I was told I could go anywhere. I went to DisChem to make use of the service. After the test was done, I was told at Dischem, it could not go through on my medical aid and I would need to take it up with my medical aid. I called the Fedhealth Call Center numerous times including one with reference number 071220Q9FFGJ I was told they could not trace the call I made but they can advise that DisChem is on their panel but I would need to take the matter up with the pharmacy. Being shunted back and forth, I phoned Fedhealth and they said that the pharmacy is using the incorrect code. When I contact DisChem, they said that when they use the correct code, the code brings a co-payment four times the amount that I paid in cash? This is so disappointing and such bad service because you pay so much for medical aid and when they falsely advertise free medical screenings, you as the member have to spend a fortune in phone calls and being passed back and forth between the service provider and the scheme. In the meantime, I have had to pay for the "free" service Fedhealth has offered.
122 replies
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5 Star
6 (24%)
4 Star
2 (8%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (68%)