JA
Jade A
Active since Nov 2016
29
Reviews
0
Industries
Reviews
29 reviews2 months ago
Webafrica Overcharging Customers on the Same Vumatel Line While Giving Endless Runarounds
I am lodging a formal complaint against Webafrica for misleading pricing, poor service, and an unacceptable support experience across multiple department I am on a month-to-month fibre service using Vumatel infrastructure (Vuma Reach). I discovered that other ISPs (e.g. Axxess) offer the same Vumatel line and speeds for R359, while Webafrica is charging R429 for the exact same underlying service. When I raised this, instead of receiving clear answers or assistance, I was passed between multiple agents and departments over two days, including: Jadeen P. (Support) Tiffanys S. (Sales) Nokwanda K. (Billing) Noxolo K. (Support) Thubelihle (Support) Key issues experienced: I repeatedly asked for a downgrade to R359 or a clear explanation as to why Webafrica charges more for the same Vumatel line. I was told conflicting stories: That Webafrica has “no control over pricing” That R429 is the “cheapest available” (which is demonstrably false when other ISPs offer R359 on the same network) I was transferred between Support, Sales, and Billing without resolution. I repeatedly asked to speak to a manager, only to be told later that agents cannot connect customers to managers — something that was never explained upfront. An escalation was logged by Billing (Nokwanda K.), I was told to wait 10–15 minutes, waited over an hour, and then the chat was closed due to “no communication”. The next day, another agent could not even locate the escalation properly and misrepresented my request as a cancellation. I was then told no downgrade can happen because my account is suspended — despite the suspension being a direct result of me withholding payment until pricing clarity is provided. I requested written confirmation of a downgrade before payment, which was refused. Agents stopped responding multiple times mid-conversation. Core complaint: Webafrica is: Charging more than competitors for the same Vumatel infrastructure Failing to transparently explain the price difference Providing inconsistent and misleading information Refusing access to management or proper escalation Wasting hours of a customer’s time with no resolution At no point did I receive a clear, accountable answer or confirmation in writing. Instead, I received scripted apologies and circular responses. This experience has left me with no confidence in Webafrica’s pricing fairness or customer service. Customers should not be punished for asking why they are paying more for the same line from the same fibre operator. I am requesting: A written explanation for the pricing difference on the same Vumatel line Accountability for the failed escalation Immediate assistance from a senior representative who can actually make decisions Until then, I consider this matter unresolved and will continue escalating it publicly.
0 replies
8 months ago
Complaint Regarding Faulty Tommee Tippee Bottles
Dear Tommee Tippee Customer Care, I am writing to raise a concern regarding the Tommee Tippee bottles I purchased. Unfortunately, the bottles do not close properly and tend to leak, making them very difficult and frustrating to use. This not only causes unnecessary mess but also raises hygiene concerns, as milk spills easily during feeding. What worries me most is that while my child is drinking, the leaking causes milk to spill on him, which is uncomfortable and concerning. I purchased Tommee Tippee specifically because of its reputation for quality and reliability, so I am very disappointed with this experience. Please advise on how this matter can be resolved—whether through replacement, refund, or another solution. I look forward to your urgent feedback.
0 replies
9 months ago
*Exceptional First Experience with BNA (Goodwood Branch)* I recently had my first experience with BNA, and I couldn’t be happier
*Exceptional First Experience with BNA (Goodwood Branch)* I recently had my first experience with BNA, and I couldn’t be happier. Gino from the Goodwood branch delivered outstanding service from start to finish. His patience, clear communication, and professionalism really stood out. What impressed me most was that I never had to follow up — Gino kept me informed throughout, making the process smooth and stress-free. This was the complete opposite of a past experience at another dealership, which was so poor I had to return the car. BNA showed me what true customer service looks like. Their kindness, care, and attention made everything effortless. And best of all — the vehicle I’m driving is beautiful, and I absolutely love it! I'm so grateful for the experience and highly recommend them.
53 replies
48 months ago
Injury in store
Good day My granddaughter was injured in your store at N1 city, dates I can share later. However my daughter has not been contacted by anyone from Checkers. Her experience as a concerned mother was managed so terribly that I shudder to think what the response would have been if the injury was fatal. The manner in which the incident occurred has left many unanswered questions and until those questions are answered your N1 city store and any other store with a failing attention to public safety, is not safe to use.
0 replies
58 months ago
Old Cadbury slab
I am greatly disappointed in this product. I purchased a buscuit slab from my local house shop and when I opened it, it was old ! It's not even past the expiry date! I want to be compensated! I have pictures for you as well.
0 replies
58 months ago
Poor clothing quality
Good Day I ordered 4 items from office London on the 7th July , I received my items yesterday and 2 of items was broken out of the 4 I ordered Might I add that this is not the first time that this has happened to me when I purchase an item from office London As a paying customer I do expect a proper service where the only time I have to return to the store to exchange something is if it was my fault for ordering a wrong size but this time I have to return to store because it’s obvious that who ever packaged my order failed to do a quality check and for this reason I do expect something to be done about it because my return to store could mean that I won’t have the guarantee of finding my size again as its already sold out online and I now have to spend money on transport to go exchange something that happens to be the consumers fault and not mine My order no : o152636355 Be advised that I am currently a very unhappy customer who expected the best service from what’s to be a well known brand and has been unsatisfied with the service I got twice from office London I’m looking forward to hearing how we will be solving this issue at hand I can be contacted at the below Hoping to hear from you soonest
212 replies
62 months ago
Pathetic
I have written previously regarding this issue. I was told that someone will contact me and to date no one has. Your customer services doesn't respond to there emails. I WILL once again log this complaint. Dear Shameel Arizona Joosub, I trust you well. I firstly would like to refer you to my email below which was sent on the 6th December 2020 to which I still haven't received a response from anyone. That complaint was against a incompetent manager. Today I write yet again regarding a 1st line associate , your services and just in general my experience with your company which has been nothing but extremely unpleasant. I would suggest that some serious training be provided to your associates provide them indepth customer service ettitqutte training cause this is a huge lack in your company. I will give you a brief on how this all started as at this point I am appalled and tired of how many times I needed to repeat myself. It all started when we requested a relocation back in Deceneber we were then advised that a relocation would take a certain amount of time which we could not risk as we had to be out of the property by the end of Decemeber and in to the new property and because we work from home a active line was a major factor for us and had to be connected. It was then suggested that we cancel the package which we did and requested a new line and faster as we upgraded to a 20mg up and down line. Of which we also requested a LTE interim modem. The people who moved out of the property we in had some issues with you people regarding there line which is not the point in this as that was not the issue. The cancellation was suppose to be done, however, you gone ahead and billed us for two months which was wrongfully billed by you!!!!!!! Of which we then requested you to reverse our money which you did not we then gone ahead and disputed and reversed the charges with out bank and then last week we get a letter saying we in arrears and we in the collections department!!! How the hell !? We called your 1st line again and also complained about the line which is so weak it weaker then the 10mg line we barely had the amount of issues that we do have now with this line. We logged an intermitted service request on Thursday as this affects us from working and half of the time I am unable to work and have to miss my shift which means I loose monet daily because I pay hundreds every month for a service which is pathetic!!!!! This morning we wake up and our line has been suspended as your billing department suspended our line. Wrongfully suspended our line because the initial error was from your side. I spoke to 2 different associates of which not one could resolved my issues. What had happened was that you billed me for the December month that service was cancelled already. My point here is that if someone higher than a associate doesn't contact me I will take this further not to mention I will blast this on every social media platform and trust me I will not recommend your services to anyone ! EVER. The first associate I spoke to dropped the phone after i stopped swearing after she had given me a warning to stop swearing she still continued and dropped the phone and I advised her I will log this and her attitude was beyond me none of your associates know how to handle an irate customer they do not know how to deescalate and what ****es me off the most is that there is no one that is a floor manager or a team manager at vodacom which is a shock to me I come from a call centre back ground and I know call centre requirements and regulations and set up so I find it hard to believe the bull**** that your people speak about there is no manager available! As mentioned this is a lengthy complaint and this is addressed to CEO Shameel Aziz Joosub at 82 Vodacom Boulevard, 1687, Midrand, South Africa, I would appreciate it if no one other than the CEO or someone who is capable of assisting me and I have rights here as a consumer and I will take it further. Kind regards, Jade > To whom it may concern I write this email in complete disgust and shock at the type of people vodacom has employed as managers. I suggest to have extra training provided to all employees of Vodacom. If you check my fibre account you would notice I called quiet a few times on Thursday. My first call I spoke to a lady who I needed the call to be escalated to a manager who had a extremely ugly attitude. I will admit I swore on the call a few times out of frustration. Instead of deescalating the situation she escalated it and I became more irate. I will not be going into detail about the issue. I want someone to listen to the calls. I eventually got threw to someone who was so helpful he could TEST my line from his end which I want you to note in the first call the associate said she could not do this. I need my line to be working 100% and it's not doing that. To date no response or update of what the matter is at. I would like that manager to be dealt with according and i want a formal apology from her directly to me. Kind regards, Jade
112 replies
63 months ago
Vodacom Fibre
I am disgusted with your pathetic services from your uneducated, untrained 1st line associate staff members. I would suggest you provide them with proper intense customer service training. Kindly have management contact me as my complaint is extremely lengthy regarding your associate I spoke to this morning who put the phone down and your putrid service. You line service is so weak, I previously had a 10mg line and recently upgraded to a faster line which is 20mg and this has been the worse ever !!! I have had more problems then anything else and not to mention your billing department ****ing up my billing!!!! I will blast your name on every social media platform and trust me I will refer absolutely NO ONE to you!!!!!
224 replies
66 months ago
Disgusting service
I am so disappoint in your branch at Tyger manor I like your branch alot so much I had my sons first birthday there a year ago. Your manager Jacobs putrid managerially qualities. I visited your branch Saturday afternoon and was have a look at the board as to what I wanted. I decided on the chick spicy deluxe meal which on the board showed 39.90 for the meal the associate asked at the monitor a medium meal or a large me and I say medium as that is what we always order mind you I am a regular at all McDonalds not specifically Tyger Manor branch. We come to payment and the bill is 51.00 it says medium on the slip so I tell my partner maybe we looked wrong at the price as we proceed to the last window here we get a large meal and we tell the associate but we ordered a medium why was a large charged and slip says medium. The next part had me lost for words. I was told that for about 3 months now mcdonarlds has changed there sizes so what was a medium is a large and a large is now an xl? I was shocketh as I have been ordering from McDonald's Brackenfell regularly and never have I heard this however McDonald's Tyger Manor is saying this had been in play for a while. Jacob the manager come to the window and tells me this and I asked him to LOGICALLY explain to me how asking for a MEDIUM MEAL and then getting billed for a LARGE MEAL and getting a large meal make any sense. Now this man was extremely arrogant when speaking to me first secondly while his speaking to me another minor dressed the same as him come to stand behind him to look in the car to hear what's happening on other words he was bis !! Your staff has no etiquette and absolutely no customer service skills how are you so arrogant with an irate customer? Your staff needs additional training and I and I want this matter dealt with and to be compensated for your ignorant staff attitude especially your manager and mind you is will never step foot in your store again. I'm all about customer experience and fairness and this was a putrid customer experience.
0 replies
67 months ago
Disgusting service
Compliant directed to Food lovers Market brackenfell. I am digusted by your employees whom work there. I visited the store yesterday to get a few things. Myself and my partner walked over to the avos which are in special keep in mind there is no sign to say HARD AVOS and as it'd my money I am using to pay for the AVOS in going to feel them to see which ones I want. Keep in my I am not pressed down on these who's but merely feeling which ones are a bit softer.. your store consultant whom was wearing am addias cap works in the vegetable section starts shouting at me from across the room and I'm so shocked. He started shouting we mustn't touch the AVOS as we are damaging it. I shouted back at him and said firstly here is no sign to say they hard but they on special and then continued to tell him who is he to start shouting at me from across the room and if I want to touch the avos I can do so as I will be paying for this. I proceeding in calling the manager whom oulcnt say much and then called the floor manager of the vegetables section whom to couldn't say much. I amd disgusted in the leadership that is at the store as well and your store staff whom are so rude and disgusting. I advised the managers I want this dealt with and I want feedback neither had the decency to take my name or number or anything. I am now logging a formal complaint as I was Extremly embarrassed and disgusted other customers were staring at this man shouting at me. I want to be compensated for this disgusting behave and belive me I will never set foot in that disgusting store again I will keep to tygervalley branch as those staff member are excellent at there jobs
53 replies
Review Distribution
5 Star
1 (3.4482758620689653%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
28 (96.55172413793103%)