BF
Bradley F
Active since Nov 2016
15
Reviews
0
Industries
Reviews
15 reviews16 months ago
Unresolved Issues and Bad Experience
LinkedIn/Facebook Review: I regret to say that my experience with takealot.com and Takealot Deliver Team has been extremely disappointing and frustrating. I ordered an Apple MacBook Air 13-inch (M2 chip, 256GB) on 21 December 2023, and since then, I’ve been battling with a series of delays, poor communication, and complete disregard for their own policies. After receiving a defective product, I initiated a return, and the return was received by Takealot on 14 October 2024. However, it’s now been nearly 60 days since that return, and the issue has still not been resolved. Despite countless emails with promises of escalation, multiple apologies, and false assurances, I have yet to receive a refund or a replacement. The company has failed to follow through on its policies, including its own 21-day return and refund guarantee. Below is a brief timeline of the ongoing saga: • 21 Dec 2023: Ordered the MacBook. • 14 Oct 2024: Return received at Potchefstroom Pickup Point. • 21 Oct 2024: Takealot confirms delivery to the supplier for warranty claim. • 4 Nov 2024: Takealot informs me the product is rejected and will be returned unrepaired. • Ongoing: Over 60 days of delays, unfulfilled promises, and no refund or resolution. Takealot’s customer service has been disorganised, with multiple departments involved but no clear answers or actions taken. I have reached out countless times, and every response only leads to more waiting with no resolution. To make matters worse, they’ve failed to adhere to their own policies, leaving me stuck with a defective product and no assistance. This level of service is unacceptable for a company of Takealot’s size, and I strongly advise others to think twice before trusting them with any major purchases. I have also escalated this issue by contacting multiple South African media outlets and my legal advisor, and I will pursue all possible avenues to resolve this matter. Takealot, you’ve failed me as a customer. Rating: 1/5 stars. #Takealot #CustomerService #RefundFail #WarrantyClaim #BadExperience #ConsumerRights #PoorService #UnresolvedIssue #TakealotFail #TakealotComplaint #SouthAfrica #OnlineShopping #CustomerFeedback #NoRefund #****Alert #TakealotReview #SouthAfricaMedia
0 replies
25 months ago
Refund
I have requested for a refund, and have not received anything since 1 March 2024. Hi there, We've requested a refund of ZAR 231.84 to be paid to your bank account, for a transaction you made with S&H Electronic Services T/A 4home.co.za. You should receive the refund within 7-12 working days. Note: Refund for transaction SH52539-20240217134933 If you do not receive the refund within 7-12 working days, please let us know at help@paystack.com. Warm Regards, The Paystack Team
0 replies
25 months ago
Refund
I have requested for a refund, and have not received anything since 1 March 2024. Hi there, We've requested a refund of ZAR 231.84 to be paid to your bank account, for a transaction you made with S&H Electronic Services T/A 4home.co.za. You should receive the refund within 7-12 working days. Note: Refund for transaction SH52539-20240217134933 If you do not receive the refund within 7-12 working days, please let us know at help@paystack.com. Warm Regards, The Paystack Team
0 replies
25 months ago
Refund
I have requested for a refund, and have not received anything since 1 March 2024. We've requested a refund of ZAR 231.84 to be paid to your bank account, for a transaction you made with S&H Electronic Services T/A 4home.co.za. You should receive the refund within 7-12 working days. Note: Refund for transaction SH52539-20240217134933
0 replies
27 months ago
Query Regarding Module Payments and Charges
Dear Hello, I am writing to address a concern regarding the payment status of certain modules for the 2024 academic year. In 2023, I have deregister three modules, namely ACCC272, GEAR271, and TAXC272, as they were second-year modules. Upon reviewing my current registration for 2024, I noticed that these modules have not been credited back by the Staff-Discount Department, despite my deregistration. It seems that the full debit amount for the year modules has been charged without the corresponding credit on my student account. This situation is particularly disconcerting as I am being required to pay for modules from which I withdrew before attending classes or sitting for any venue examinations. I am seeking clarification on the discrepancy and kindly request your assistance in resolving this matter promptly. Your attention to this issue is greatly appreciated. Thank you for your understanding and prompt action in rectifying this situation. Best regards, Bradley Freeman
230 replies
28 months ago
Unrelenting Disappointment: NWU MBA Application Experience
Student no.21934215 I regret to express my dissatisfaction with the MBA application process at North-West University. Despite applying in 2021, 2022, and 2023, I consistently received rejection letters after submitting a payment of approximately R1300 each time. The indifference towards my situation, especially regarding a bursary I secured for my studies, has left me disheartened. The Business School's lack of responsiveness in terms of student customer service is appalling. Emails and calls often go unanswered, exacerbating the frustration. Even attempting to contact Elma Senekal on the office line proved futile, as calls were redirected to her cellphone during her holiday. Furthermore, when seeking the MBA program leader Leenta Grobler's contact information, the response from Senekal was unexpectedly unprofessional, suggesting communication via WhatsApp to address an email query. The most disheartening aspect is that when expressing dissatisfaction with their services, it appears they hold grudges. The mere act of lodging a complaint seems to have soured their attitude towards me, further diminishing any hope for a constructive resolution. This retaliatory behavior only deepens my disillusionment with the institution's professionalism and commitment to student welfare. This experience has significantly tarnished my perception of the institution's commitment to effective communication and student support.
128 replies
35 months ago
TV Screen Discontinued
Hello I have requested from all suppliers in South Africa for a Quotation to repair or replacement my TV SCREEN , LG 65" 3D SMART UHD LED TV (Model no.65UB950T.AFB), but the screen is discontinued and no stock available in South Africa. I am really unhappy and concerned , because how can they sell products to customers and discontinue the products, this is really unfair to LG loyal customers, What must I do with the TV that I bought for R30,000 and can’t do anything with the TV now, because my screen is broken 😡 ? Bradley Freeman Bebzo@live.com 0732977447
53 replies
38 months ago
eSim Re-Activation
Hello I had an active eSim and my iPhone got stolen. I did received a new iPhone , and are struggling to activate my eSim ever since. I am driving up and down from one MTN shop to another with bo luck, and I am getting really frustrated, because I am using my petrol. I don’t know what to do anymore. Hope this can be sorted as soon as possible
0 replies
39 months ago
VodaSure Insurance (iPhone Stock)
Ref: POL2022081628753264 Vodacom Cell no. 0722977447 Hello, my insurance claim was approved on the 21/22th December 2022. Since the date of my claim, I visited the Vodacom stores in Mafikeng and Potchefstroom and they don't have Apple iPhone available (out of stock). I went to Potchefstroom Mooi Rivier last week, and one of the vodacom sales representative (Bianca) assisted me and said they only have the iPhone 14 Pro Max available. I went there yesterday again and spoke to her and another lady, and they promised me they will order the iPhone 14 Pro, as they are still waiting for VodaWorld to come back to them regarding stock availability. Once there is stock they will send me an email or contact me with an order/reference number and bank details so that I can make the EFT payment, so that they can deliver the device. I was told that I need to pay the following fees for iPhone 14 Pro, once they have stock available and the order is confirmed; 1. Excess Fee: R2,952.08 2. Betterment Fee: R3,765 .00 Total (1+2) = R 6,717.08 I am willing to pay the fees, so that they can order the device as soon as possible. Because the policy states that the device must be replaced within 60 (sixty) days from date of Loss or else I will forfeit the claim and the Device. Hope this can be sorted asap. Thanks Bradley Freeman Cell. 0732977447 (MTN) Bebzo@live.com
168 replies
51 months ago
IT3b Tax Certificate
Hello Standard Bank I had an account with standard bank for many years and was closed including my investment accounts. I have requested for the IT3b tax certificate for 2014,2015 and 2016 since the beginning of February 2022 to date , still haven’t received anything and I need to submit the document to SARS as a matter of urgency. Hope to hear from you. Thanks Bradley Freeman Cell. 0732977447 Bebzo@live.com
0 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)