JD
John W
Active since Dec 2016
15
Reviews
0
Industries
Reviews
15 reviews4 months ago
Activation - Never Happened
Firstly the activation was extremely slow. Then when you have a foreigner as support, make sure their accent does not interfere with their explanations as my Nigerian support staff was difficult to follow when we were online. I think the final straw for me was getting a list of things they could not find on my website and then when I told them Idont have a website, I was informed that when I get a website I need a whole lot of things on it. I have no intention of getting a website, so then they can take their service and I want nothing to do with them.
53 replies
10 months ago
Watch the small print
Dont be fooled by Discovery. They hide things in their policy and don't disclose things. They don't tell you, you can't have more than 2 water related claims in a year and they also have a R50000 limit on water claims. I had a geyser replaced then got 3 water leaks in a month. Only one was paid due to their limit of 2 water related claims, so I was under the claims limit but can't claim. Thinking twice about this as where else have they hidden limitations in their Policy
168 replies
10 months ago
Dont buy from Wannabee online retailers: No Service
So I ordered an electric shaver on June 16. I received an email from their Ecommerce Expert, Khaya Tyanase saying goods would be delivered in 3 working days. Thats as far as things have gone. Khaya does not answer emails when you ask why the order has not been received and also does not answer if you ask for a tracking number so you can see whether the problem is a courier problem or a problem at Expert. Expert Stores seem to be a WANNABEE online retailer.
0 replies
11 months ago
NO REFUND on order they cancelled
First thing that is not right is taking a cliens money, then emailing to say no stock availabe. Obviously one would think you will get your money back. Unfortunately after sending 2 emails asking where my money is, no one has come back to me. So beware you may not get a refund from these guys.
159 replies
38 months ago
No After Sales Service
So I bought 3 benches from Makro and when I checked them after delivery, one was damaged. I tried to do an online return but the system says I did not buy anything from Makro. I have logged two calls about this and sent two emails, so now what do I do? The response I have received is someone has to input the delivery of the goods then I can do a return. I have no control over this and it is now about a month since I got the goods. I have screenshots of the invoice, the screen saying I bought nothing so anyone from Makro who cares about customer service I can send it to you.
53 replies
47 months ago
Pay back the money
We had my mother-in-law booked on a flight in May 2022 but she passed away at the end of March 2022. We had to wait for her death certificate and sent this as proof to Kulula so we could get a refund. This was done on April 1. It however seems that Kulula thinks this was an April fool's joke as no refund has been forthcoming. No response is given to emails, so what are we supposed to do? Just write off the money as they are struggling but the reason, they are struggling is bad service and no one trusts their planes. So Kulula if you don't want to continue alienating clients, pay back the money.
0 replies
47 months ago
When 20Mbs is only 8Mbs
I have a data contract with Telkom but with loadshedding their backup power does not last more than 40 minutes, so although my business has a generator, we cant work as we work mainly online. I went to Telkom and was told if I took a 20MB DSL line there would not be any problems. I had to pay a contractor to lay conduit for Telkom's lines and after a long delay the line was installed. I asked the technician to test the line and it runs at 8Mbs instead of 20Mbs. He said there is nothing better than 10Mbs in my area, so I went to cancel the contract with Telkom. We are now over a month on, and I am being debited for a service I never used and will never use as its to slow. I have sent 3 emails to Telkom and been to their branch. What more can I do????
0 replies
49 months ago
Smollan !!! Trojan are bringing down your name as well!!!
So if I look on this site, Trojan gets lots of 1star ratings and they don't care as they do not contact people. I will put up my complaint and hope it works, but S&^%t service remains S&^%t service. I have a trojan TR500 treadmill under guarantee. It started making a noise and then tripped out the electricity. I reported this to the call center and got a reference Trojan TR500: CAS-365-OSJRL9 and was told a technician would contact me in 3 to 4 working days' time. This was 10 working days ago and still not contact from the technician. I have made other calls and cant get hold of anyone so leave messages. So, let's all get onto social media and give Trojan a nice campaign about lack of service and call for a boycott of their products.
0 replies
50 months ago
NOT A TROJAN HORSE - NO SERVICE TROJAN
I have a Treadmill TR500 which is supposed to be under guarantee. It stopped working two weeks ago and I took the matter up with Trojan. They took down all the details and wanted pictures of the product and serial number which was all emailed to them the same day I reported it. Call ref VJ0029143. So that is where things ended. I was supposed to get a call from a technician within 3 to 4 workdays. Never happened. Tried calling but keep getting the message they are busy, so please leave a message. Did that earlier this week. Still nothing. So is the next best thing to just take it back to Game and ask for a refund but they say they don't do that or get Game to send it back to Trojan. Trying this before I start going onto social media about their service.
0 replies
62 months ago
Prompt and Efficient Service
I called One Plans call centre and my call was answered by Susan Mnisi. She was very polite, knowledgeable and put up with all my questions. She explained everything in detail and then immediately sent me my application form. So so far great service, but with insurers its the service with claims that count.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (6.666666666666667%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
13 (86.66666666666667%)