SH
Stephen H
Active since Mar 2009
33
Reviews
0
Industries
Reviews
33 reviews15 months ago
I cannot recommend them at all
I had an operation done in hospital early Aug '24. I've put in a claim for Gap Cover afterwards. After numerous attempts so much so that my own email address was ultimately blocked by their IT dept they finally paid an amount at the end of Dec only putting me quite far in arrears with several doctors. The amount they paid out was nowhere near what I required or claimed for and was over R7000 less than what I'm entitled to claim. This leaves me with quite an amount left to pay out-of-pocket. I've been paying Kaelo for YEARS and accepted their crazy increases without complaint but when you need them, they're like ghosts and when they do decide to show face it's either with multiple excuses, tons of forms to re-fill in again or they just short pay. I would not recommend them to anyone! I was expecting a lot more from a company backed by an old institution such as Santam.
159 replies
27 months ago
Brand new product already diminished warranty period.
I am currently on my 3rd Geyser by Kwikot due to bursting. The first replacement went smoothly and as Kwikot is one of the largest geyser brands in SA with a relatively good reputation, so I insisted on Kwikot again with insurance company. The new geyser carried it's renewed warranty as it should as it is new (not 2nd hand, pre-owner or refurbished). My latest experience they came to replace it again, removing the serial number and warranty tag off the broken geyser and placing it on the new geyser reducing the new geyser's warranty period to the remainder of the previous broken one's. This is not only *****, but highly irregular and unacceptable. If this is the case, I will instruct (my insurance company) withing the next 7 days (as per CPA) to have this geyser removed and replaced with a brand that still cares about their client's needs as well and not JUST their pockets.
0 replies
32 months ago
Terrible after sales service!
Placed an order on an item on the 11th of August. It was listed as 3-5 business days delivery but because I used eBucks to pay I was discriminated against and only received the item on Sat the 19th. The box was severely damaged and I refused the package. That very next Monday (21st) they delivered the exact same package again. I since returned it and after NUMEROUS emails and photos I am now not getting any update on my package, so no item, no refund and no answer. Order number:134233202
131 replies
33 months ago
Terrible after sales service!
We purchased a 12KVA “silent” diesel generator several months back. Since day 1 the original generator gave endless issues. The supp**** ATS box didn’t work from day 1. The generator burnt out without proper cause. After weeks of waiting they replaced the entire generator (Except for ATS unit). 2 weeks later the generator wouldn’t start. After logging call they sent tech out without proper tools. We’re still waiting on them to come sort it out. We are currently losing money because our business is reliant on electricity and with all the Loadshedding we cannot run. Their phone number is ALWAYS occupied and the WhatsApp “option” has ZERO response. Don’t even try emailing.
300 replies
38 months ago
What a disappointment after years of good service
I logged a query with them on the 13th of Feb. Usually they're on the ball and respond within the same day after their automated reply. I have since daily sent an email requesting an update and all I get is an automated reply. I still have the issue and I am still to hear from them.
109 replies
44 months ago
Lawless Harassment!!!
On Monday 15 Aug, again 15 Aug, then 16th of Aug then Sat 20th of Aug, Monday 22nd of Aug and today the 24th of August I got called by the same department over and over. Different numbers, same call centre (031 001 9086 | 011 783 5766 | 021 054 7555). Each time I EXPLICITLY ask that they remove me from their call list. I am a discovery HEALTH member, not a Discovery LIFE member, and I do not wish to be called with any offers as I have a broker who deals with this. I'm sure after the first time, the 2nd time is already contravening the POPI act, let alone the 3rd, 4th, and however many times they keep calling. Not only is this a lawless practice but it is downright HARASSMENT!!! How much clearer can I be: "I do not wish to be called with offers". If I needed a product, I'll go out to find it.
148 replies
51 months ago
Empty Promise on Empty Promise
Endless promise on promise whether it is calling me back with an update or actually sticking to delivery times. Looking at the review history I’m definitely not the only one with this concern or problem. In addition to the lack of communication to the customer they lack communication to the delivery company (RAM in this case). Not only did the driver get the incorrect instruction he failed to deliver the package at all. I’m still waiting (after 17:30 already); he was also extremely rude by putting the phone down in my ear as I was still trying to explain where it needed to be delivered. I phoned numerous times as I don’t get any calls back and each time the same story needs to be repeated and each time I get a promise for delivery which inevitably did not happen. Now I have to wait yet another day as their call center is now closed.
159 replies
59 months ago
Discrimination with Prejudice
The Emergency reception is discriminatory and treats patients with “ALLEGED” Covid symptoms like outcasts. My wife is being forced to sit outside in the cold in her already vulnerable state. This is unacceptable and is blatant discrimination! Durbanville Medi-Clinic
0 replies
64 months ago
Supporting beyond the norm
It’s not always you get a sales representative living up to his/her word. Although my internet connection is yet to be resolved, the representative Peter-John Ensil has been going over and beyond his area of influence to try and assist, even after hours. Well done!
0 replies
65 months ago
2 years and many tickets later
I have raised numerous tickets for lack of service, downtime, or just plain lack of transparency with what the issues are at hand. Recently I have created a ticket (15 Nov) as instructed by the call centre (084 145) as the call centre cannot assist in any way, you have to log a ticket (which is my first issue, why have a call centre at all) This email (support@cfibre.co.za) is replied to with an automated response stating they could take up to 72hs to respond. I have not yet had any response since. In the meantime, my problem has resolved itself until today. I phoned the call centre again to state my grievances and they said to log yet another ticket. I then asked for them to transfer me to cancellations. I was told they cannot do that and that I have to send my cancellation request to support@cfibre.co.za, wait for the ticket number and then phone in again and they'll use the ticket number to transfer me to cancellations. My initial problem is I cannot send out an email without internet connectivity. Their system is SO-SO-SO flawed and their service is horrendous. They cannot give any feedback, answers or guidence on ANYTHING!
112 replies
Review Distribution
5 Star
6 (18.181818181818183%)
4 Star
0 (0%)
3 Star
1 (3.0303030303030303%)
2 Star
7 (21.21212121212121%)
1 Star
19 (57.57575757575758%)