Active since Jun 2017
12
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12 reviews26 months ago
Bounce Online + Chris = exceptional service. ⭐️ ⭐️⭐️⭐️⭐️
"I recently made a purchase from Bounce Online, and I must say, the experience was nothing short of exceptional. From the moment I started navigating their website, everything was smooth and user-friendly, making the selection and ordering process a breeze. However, what truly set this experience apart was the outstanding customer service provided by the salesperson, Chris. Chris went above and beyond to assist me with my purchase. They were not only incredibly knowledgeable about their product range but also showed genuine care for my needs and preferences, helping me find exactly what I was looking for. Their responsiveness and attention to detail in answering my queries were remarkable, making me feel valued and well-informed throughout the decision-making process. The ordering process itself was seamless. The website was intuitive, and the checkout process was straightforward, with clear information on each step. I was particularly impressed by the transparent communication regarding the order status, shipping, and expected delivery time. Receiving my goods was the icing on the cake. The package arrived earlier than expected, and everything was in perfect condition, carefully packaged with attention to detail that speaks volumes about their commitment to customer satisfaction. In conclusion, my experience with [Online Store's Name] was outstanding from start to finish. The exceptional service provided by [Salesperson's Name] and the seamless online ordering process have set a new standard for what I expect from online shopping. I cannot recommend them enough and will definitely be returning for future purchases. If you're looking for quality products coupled with unparalleled customer service, look no further than Bounce Online" --- Feel free to adjust the review with specific details or personal touches that reflect your experience!
0 replies
41 months ago
Watch Republic Exceptional Support: Zakiera
I've heard of technical issues experienced during the black Friday window when buying online and how these tend to end up being a sour experience for customers. I am happy to be the exception as the technical issues I experienced were overshadowed by the exceptional service and support I received from Zakiera from Watch Republic. She was timely, communicative and helpful throughout the whole process. I've been a customer for a while now and I can gladly proclaim that I will continue being a customer following the experience I just had. @Zakiera, keep up the awesome work. Honestly, you're a treasure in an era of automated self service, not AI could have done what you did. Much appreciated 👏🏾 🙂
0 replies
47 months ago
Hisense is Nonsense: customer service the equivalent of a nonexistent pyramid scheme
Don't buy hisense products. Rather spend your hard earned money on a company that cares about customer service. Stuck with a TV that just stopped working and it's still under warranty but the customer service won't assist instead you'll be put on hold for 20 minutes every time you call in. Your emails will go with no replies. Going to escalate this to the highest level, tired of this nonsense.
0 replies
72 months ago
Bongi's awesome service and assistance. STD BNK Festival Mall
We are all going through this difficult time and its effects can be seen in everyone. I had to go in to the Standard Bank branch at festival Mall. The strain that the pandemic has put on processes made it a challenge to get a simple thing sorted. I was at the mall for more than 3 hours before I received any assistance. Thank you to a lovely lady by the name of Bongi (Dlamini) who was just a star and an all round amazing help in the midst of this mess. She showed and reminded me why I am a standard bank customer. It is people like this who go out of their way even though they are carrying a load themselves who keep us coming back to your business. Please regard Bongi's awesome customer service and bank process knowledge, she is a star as she is the reason why I did not close of my accounts and move to another bank.
105 replies
78 months ago
Spar - Celtics Ridge shopping centre
I went to Celtics Ridge shopping centre on Saturday with two year old daughter. It was around 34 degrees on the day. My daughter wanted water and I go into Spar and bought a 1.5 litre water bottle. I paid and requested a straw for the little one to be able to drink. I was advised after I'd paid that Jose had instructed them not to give away any straws. I requested to see Jose to talk this through. This is what he told: "Yes I do not give out straws. I pay for the straws. Coke gives us a discount and I still have to pop out money to pay for the straws. Straws are for milk and small cold drinks" Wow...I bought a 1.5 litre and you are telling me straws are for small drinks. There was absolutely no customer service from Jose who was proud in shutting down a customer. I wonder what his motivation is when working in a customer facing role like this. To say I was disgusted was an understatement, I was not impressed at all. Spar is this how you train your people to treat customers though? I dont think so because I have been to other Spar's and the service is exceptional. Won't be buying from Jose's store anytime soon especially since he is on track to save money on a stray for a little 2 year old.
0 replies
85 months ago
Shops keys can't be found but competitors didn't waste no time getting a new customer.
I was at Incredible connection yesterday with the intention of getting 2 PS4 games. Games were confirmed to be in stock but guess what..? Nobody in the whole store knew were the technical room keys were. So there I am thinking this is a minor thing, keys misplaced but should be found soon, wasted more that 30 minutes waiting in the store over this issue. I started at Incredible because I've been a customer for many years but ended up buying from somewhere else just because of this. Now, as a customer at a shop that is in a busy mall with many competitors near by, you guys definitely know how to lose business and customer satisfaction.
0 replies
87 months ago
Good service indeed..Daniel Makgetha
I had a minor issue with my car which I needed to be sorted out. I visited Audi East Rand Mall. Thinking this was a minor issue I was surprised at the response I received from the first person I was directed to for assistance. Fortunately after inquiring a bit more from reception, I was directed to a man called Daniel Makgeta. I explained to him the issue and he immediately got the ball running. His professionalism and friendliness called me down as I was close to losing it by now. He explained to me the full process and steps he was going to take to assist me. He delivered a wonderful service that is nothing short of awesome. I've come to expect challenges when dealing with Audi dealerships as has been the case a few times before. But Daniel went out of his way to make a customer feel appreciated. People like this are the reason why I would consider the dealership and Audi brand as a whole going forward. Such employees need to be recognized and appreciated as it goes a long way. This incident happened last month yet I am still awed by it to this day. Daniel, thank you for your awesome service...It is highly appreciated. Regards,
0 replies
98 months ago
Very bad service Audi Johannesburg/Braamfontein.
I bought a new Audi in January. 3rd one in a row. I traded in my Audi A4 B9 for an Audi Q2 on 05 January 2018. The dealership in hand is Audi Johannesburg/Braamfontein. Come month end January the car wasn't settled and the bank took the installment from my account. Sam thing again end of February. Talking to the dealer hasn't produced any progress. It has got to the point where I am really agitated. There has been no communication to get my refund and by the looks of it no intention to have this resolved anytime soon. I want to take this further now if I do not get any timely refund. I have been in discussions with Christo who was my salesperson and he has assured me that the request has been forwarded to the relevant department and even the manager but it seems as if they are not serious about their work. Considering that I had planned to purchase another car from the dealer before June, I think I will just go elsewhere because Audi doesn't seem to value their customers. I want the issue resolved ASAP and demand an apology as to why the account was settled 2 months later.
0 replies
101 months ago
PG Glass Midrand has got to be the worst
Came in at 8am for my insurance inspection only to be told I have to wait an hour. Came back at 2 only to have 3 other customers go ahead of me without any explanation whatsoever. Now I'm sitting here waiting like an idiot. And this is the same place I came more than 3 times last year to get a chip fixed and 3 times I was told excuses until it turned to a cracking. Glad I replaced it somewhere else. Just had a customer complaining now about the same thing.
105 replies
102 months ago
Awesome service from floor salesperson
I went to Mall of Africa Babies r us. It was a difficult experience because I had to purchase a lot of things all in one day. Walking around the store for a while asking questions didn't seem to help much until we came across a floor salesperson by the name of Nhlanhla. His patience, great attitude and overall good product knowledge changed the situation around. He was not the first person we'd approached but when he came around he was definitely the best experience we had at the shop. If it was not for him I would be writing a different review at this moment. He seemed to cover all the flaws we experienced from the people we came across before him. People I wont mention since he managed to turn around the experience we had shopping there. I'd like to just give him creds for how he handled the whole situation and his appreciation for customers regardless of what was going on. He definitely deserves some recognition especially after managing to assist other customers on the fly while attending to us without making us feel ignored or unimportant. He is truly a star in that shop.
0 replies
Review Distribution
5 Star
6 (50%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (41.666666666666664%)