Active since Jun 2017
14
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14 reviews41 months ago
Dodgy Parts supplied
Purchase of Spares. Bought a brand new water inlet valve for my Samsung washing machine. Waited 3 days for it to arrive. Upon installing the part, I noticed that the part had defects (corrosion on the electrical terminals and white residue). I immediately notified the consultant via email with supplied pics and a description of the problem. Sadly this has turned into a situation where the Hirschs staff have dragged out this situation unnecessarily and are now insinuating that I'm lying. Sadly the staff lack professionalism and need to be educated upon Treating Customers Fairly. Hirschs and their supplier have done something dodgy and instead of accepting accountability and speedily rectifying it, they are trying to blame the client and further inconvenience the client.
0 replies
62 months ago
Poor sales service
The sales staff and sales manager within the BMW 2nd-tier (preowned) department (at AutoBavaria Midrand) are rude, incompetent and do not inspire confidence. The cherry on top was when they increased the price (despite providing an OTP reflecting a lower price). Sales manager Chad seems to be a disgruntled employee who needs to undergo EQ skills.
0 replies
70 months ago
I want my deposit refund
I took part in auction on 22-JUN-2020. I had bought nothing, hence requested a refund of my deposit. It's beyond the date that they promised the deposit to be refunded. They no longer reply to my emails. To date (3 weeks later), my deposit has not been refunded. I would suggest avoiding dealing with this company
0 replies
74 months ago
CellC C-Fibre no unacceptable customer service for resolving no fibre connectivity
I've been a Cellc Fibre client for the past 2.5yrs. My fibre line has no connectivity since 3pm today. I emailed the support centre, but received no response. I subsequently tried via Facebook, wherein I am asked for info (which is not used), then I wait 20mins...where the agent provides either a standard response or requests further info...I provide the info, but then I wait another 20mins for another response. The agent pushes the conversation and 2hrs later a service-call has not been lodged, nor has cell-c provided any tangible assistance
315 replies
76 months ago
Poor customer service with inconsiderate lazy staff
Visited the branch to change my wiper blades. I was told if they have stock, they can replace it under motorplan. To facilitate the process, I had parts department confirm they had stock of the item. Was told to wait 15mins...which turned into 45mins since there is only 1 person that can assist. After 45mins, the employee (Wiseman) inspects my car then tells me he cannot sort it out. Says, that despite it being a quick request, he has to do paperwork and it has to go through 4 steps, and I should come back on Monday. I find this totally ridiculous, considering wiper blades are a safety threat and the fix was very quick...2mins (at most). Sadly this is not the first bad experience with this branch.
56 replies
76 months ago
A joke of a company to deal with
Useless company with a useless callcentre and useless online chat. Called in, was on hold for 10mins...being rerouted by their faulty automatic exchange. Then resorted to their online chat...after being asked several unnecessary questions, the agent (Abongile) tells me they will have a sales agent contact me. All I requested was the monthly premium for BEAM-E tracking if my vehicle already has the device. If the sales experience is so pathetic, I can only imagine how ridiculous the recovery service is. For a company that is selling a technology solution, it speaks volumes when their sales technology is so pathetic.
0 replies
85 months ago
Poor service, day-light robbery
Beware of exorbitant on-road fees charged by dealerships (e.g. Audi Centre Arcadia) who attempted to charge me R12600 in on-road fees (licence, reg, vehicle inspection). In addition, they advertise a car at a price of R299 000 via their blue-tag sale...to which I completed a contact-me online form. None of the sales-staff contacted me. I then contact them the very next day; they confirm availability but then indicate the vehicle price is now higher R315 000. On top of this is the ridiculously unprofessional staff in the used-car-sales section.
0 replies
90 months ago
Best Mercedes Benz dealership in Gauteng
Excellent service, knowledgeable s****ed staff. Always go the extra mile and very accommodating. No BS, just honest feedback and correct items diagnosed and repaired. The only complaint would have to be the carwash...considering the amount charged versus the lack of ability to clean the car.
0 replies
91 months ago
Terrible service
Customer service is ridiculously unacceptable. The staff lack etiquette, basic manners and professionalism. Getting a quotation itself is difficult. I found myself having to guide the agent on how to assist me and thereafter they were still unable to assist. I logged call-me-back requests, to which I was contacted 3 days later; however the agent called 3 times...and every-time I said hello..the agent waited a few seconds then cut the call. Handling a claim is just as painful. Their policy documents as well are embarrassing amateur. If you want terrible service, they deliver on it...and they will never apologize for it nor for wasting your time/money.
105 replies
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5 Star
2 (14.285714285714286%)
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0 (0%)
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2 Star
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1 Star
12 (85.71428571428571%)