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Desiree M
Active since Jul 2017
29
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0
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Reviews
29 reviews1 month ago
Worst service.
No telephone etiquette from Lawrence. Did not practice active listening at all. I called the store on 15/03/2026 and the called was answered by a gentleman who I did not get his name properly. Upon introducing myself I over heard him say, "Awuphendule lomuntu angmuzwa ukuthi uthini", then a lady whom I did not get her name answered. I then asked the lady why was the phone passed over to her without me being alerted. She then answered by saying "He had to attend to a customer for authorization and get a specific document printed out for a customer". I then told the lady its fine I dont not mind holding, may I be assisted by the guy who answered first. I held for a good 10mintues. I hung up and called again, another lady picked up whom I didn't not get her name, she wasnt clear on the phone "Burnt voice". I asked to speak to Lawrence, which they handed over the phone to him. I explained to the guy im not happy with his service how does he pass over the phone to someone else without even hearing what is it that I needed nor explain to me that he going to request someone else to assist me. I then quoted what he said before passing over the phone. What is he teaching his subordinates if he gives such "nonsensical" service. Instead of him acknowledging his worst telephone etiquette, he quotes "Are you calling me nonsense" hehe. No matter how frustrating your job may seem to be, as a client I expect to be given proper service whether im in-store or calling your store. I won't know that you are the only manager on duty on that day. When a customer calls Acknowledge them, and if you are too busy to assist, let the customer know that you'll be handing over the phone to someone else that'll assist. Worse he ended up handing over the phone AGAIN to lady that did not have a voice, I couldnt even get her name. Your service needs to be introspected. Go back to practicing telephone etiquette.
0 replies
8 months ago
*****ulent Account linked on my profile.
I've had account with Telkom for so long. Suddenly when I log onto my Telkom app, there is a number that I do not know. I went to a Telkom Kiosk and was told the number was RICA'd using my ID number. I asked when, and I could not be given an answer. I called client care and was assisted by Nkululeko, who gave me the worst service, I kept asking him questions but all that matter to him was conveying that I should call a number that he had provided in order for the number to be canceled. I ended up asking him to put me through to the survey because Hes service was just nonsense. I need answers, why is there a number that I dont know linked to my profile, if I can see the person's account, how certain should I be that they cant see my details? Who Rica'd the Sim card? And Nkululeko says the number was already canceled 2023 in August, who canceled the number and why is still on my profile? Please sort this out.
0 replies
8 months ago
Great service
Thank you so for the service that I recieved from Leroy Merlin. I had purchased an electric blanket online on the 14th of May 2025 however, 1 control selector stopped working in July which I had it escalated as the instruction on the user manual. Till date the supplier "Pure pleasure" has not even responded to my emails. I brought this to Leroy Merlins attention, which was sorted out within 48 hours. Thank you so much to Thobani who did a follow up by contacting me on Saturday 2 August 2025, assuring me that I will be assisted, which indeed I was. The blanket was replaced today. Thank you so so much for the great service and making me feel valued as a client and assisting me in real time.
53 replies
12 months ago
No telephone etiquette!
I called the store to find out about the Cudy wifi Mesh and got assisted by Sphiwe. The guy has no telephone etiquette, he placed me on hold, resumes the call and talks about food on the phone, greets and Hangs up. I call again and he tells me that he's been talking and I've been quiet. He even fails to acknowledge that he had muted the call whilst having a chit chat with his colleagues. He has no client service at all, no empathy. Surely he can do better especially because, he is in an environment that requires him to work with clients.
58 replies
12 months ago
Inconveniencing Bad Service!
I still find it ridiculous that I can shop without any hustle on my Mrp App using my account. To be honest that is the only time I get to shop without any frustrations. I went to the clothing store in Eastgate and was assisted by Thembisile at the till point. She asked for my ID or Drivers license, which I confirmed I didn't have in my possession. She then called "Mahadma" so that she could authentic me, however she bluntly told me, no ID no assistance, they have a high rate of ***** in their store, "Hambo Landa iLicense." I ended up having to pay with my bank card. I think it's high time I closed my account with you guys as it serves no purpose anymore, I always have to pay cash even though I'm not willing to do so. I guess, it depends on how irate a client is In order to be assisted, because as Till operator said "Mahadma will authenticate you", which she never did. Your stores are making their own rules, I don't recall receiving any formal communication stating that whenever, I visit any of the Mrp Group stores I need to have my ID or Drivers license to use my store card.
0 replies
18 months ago
Bad service
The service I recieved from the store in Southgate is pathetic. I was in the kiddies department, There are items at the top of the Aisles. I asked "Marlene" to assist me with getting the item off the top of the Aisle. She confirmed they don't have a stick nor Ladder to climb up. She had to go get it at a different department. I waited at the kids department as she went AWOL, next thing she's assisting someone else at the tills Never bothered coming to assist me. When I asked she said "She couldn't get it even at a different department". The funny part about this all there was a lady Tintswalo who is the department manager she just stood there without even being bothered. Now Xolile came throught to assist but no name badge on, She literally struggled to get the item off the top aisle. I understand that it's a newly opened department but why not come through and explain that there is a shortage of equipment to assist. The manager "Tintswalo" asked Her where is her name badge, she kept quiet. Prior to asking for her help she had a name badge on, as soon as she realized that I'm not a happy client she took it off. Is that the standard that your store in Southgate holds when it comes to client service. Honestly, I'm not a ridiculous client, if there was a stick for me to get the item from the top Aisle I would have done it without bothering anyone.
0 replies
21 months ago
Bad service!
I'm so disappointed with the service I got today at the Diepkloof Square store. I had an Item to return (Refund)today and was assisted by Zandile Sadiki. I had used two cards to pay for the laybye (My debit and credit card). For me to get a refund I was told I need to present those two cards which I didn't have in my possession. I asked in an event where a card is lost does that mean I won't be assisted as card numbers change from time to time when a replacement is done. She literally told me she's not sure what happens then. By so saying I had to see myself out the store as she had no interest in finding out for me what happens if the card is not in my possession. Is this a policy that Ackermans has in place or it's just something the store created for themselves because, it's such an inconvenience and bad service. If i had presented the card what was going to happen? Was it going to be scanned or something? It's not like the refund due was going to be credit back into my bank account. Was she not supposed to ask if I had used the Ackermans store card or my own bank card? I am really not happy with this, it's just nonsense.
0 replies
21 months ago
Exceptional service
I had called in today to have my device tested and got assisted by Sibongile Thapeli. Thank you so much for the great service, quick and efficient. No unnecessary holds. I highly appreciate how you assisted me.
53 replies
24 months ago
Upgrade without my consent.
I upgraded my data contract back in November 2023 which we had an agreement that I have to pay R589.01 on a monthly basis for 24months. I recieved my invoice for the month of April and it states that I need to pay R646.13 , when I called to enquire about this, an agent confirms that my 30GB contract was upgraded to 50GB. How is this done without my consent? Who did Vodacom communicate with regarding this? I am not satisfied with the service I am currently getting. Can this be rectified as I am not willing to pay the R646,13. The only amount that I am willing to pay is R589.01 that we agreed on.
142 replies
27 months ago
Payments not Allocated
I had to orders that had 2 outstanding payments. I normally pay my account before the scheduled dates. Order 240114-286702 was billed from my credit card on 14th January 2024 R166.25. The 2nd payment was made from my debit card on the 25th of January R166.25 and the last 2payments Were made on 8th February R332.50, upon paying the last Payment Payflex still updates that I have an outstanding payment of R166.25 due on 25th February 2024. Order 240118-260547 I made payments from my credit card on 18th January, then 2nd payment was paid on 25th January from my savings account, the 3rd payment made was a settlement of R448 on the 8th of February 2024. Payflex app still shows that I have an outstanding balance of R244 due on 29th February. I have escalated this on their email address and my query was attended by Evan who advised that all allocations on payments have been made yet my app saying I have outstanding payments. I had attached my bank statements to serve as proof that all 4 payments for both order have been made. I'd like Payflex to have a look into this, I've never experienced such before and worse when Evan advised otherwise even though proof was sent.
232 replies
Review Distribution
5 Star
6 (20.689655172413794%)
4 Star
0 (0%)
3 Star
1 (3.4482758620689653%)
2 Star
2 (6.896551724137931%)
1 Star
20 (68.96551724137932%)