SW
Samantha W
Active since Aug 2017
21
Reviews
0
Industries
Reviews
21 reviews3 months ago
Pathetic service
Bought a school shoe online on the Toughees SA website. The strap is way too small and it is not adjustable, don't even think a quality check was done as I have bought the exact same shoe the previous year and it was perfectly fine. I logged a refund on their website over a week ago and to date I have not received any feedback. Pathetic service, no customer support whatsoever. The email confirmation of my request states 48hrs, it is now over a week.
0 replies
13 months ago
*********** customers!
I am a regular customer at Milkylane East Rand Mall Boksburg, I always order the original waffle with ice cream and seperate bar-one sauce. For half a little tub of bar-sauce they charged me R51 per person. I ended up paying 4x R12.90 per person just for the sauce. My bill was R292 for plain waffles and sauce, note there was only 3 of us, no drinks or anything else. That is a total *******. I've eaten at other Milkylanes and they do not do this. I will NEVER support them again. They are ridiculous!
0 replies
15 months ago
UberOne *****!!
I signed up for UberOne months ago. I cancelled the subscription but I have been debited non stop on the 1st of every month. I've had 4 or 5 debits go off. Last month I was refunded the R50 but now it's gone off again this month on the 1st of February. UberOne keeps saying they can't locate my payment. It isn't even active on my app so I am not benefiting at all from paying for this service. These debits need to stop! I am now fed up! It's ridiculous and it's *****!
0 replies
17 months ago
Ridiculous customer service!
I signed up for Uber One and cancelled the membership more than 2 months ago. Now I am still being debited R50 every month and I have no access to benefits so I am literally paying for nothing. Uber keeps closing my complaint conversations and saying it's been reported before, yes it was reported last month when they debited me for nothing and now again, it's an ongoing issue. I don't recommend signing up for uber one! Uber Eats customer care has pathetic customer service! Not impressed.
0 replies
22 months ago
Worst Customer Service!!
Recently purchased the foot brake accelerator pedal covers and even though the vehicle is listed on their site as compatible, it certainly isn't. The brake cover is far too big. This is false advertising. I purchased it for an Audi A4 B9 but the cover would most likely fit the Audi Q range. Ubuy refused to refund me and stated that the cover is for the vehicle even after I sent a video showing that the part is too big. It is still within the 7 day return period that they say they have. Won't recommend buying from them and I definitely won't use then again. Now I paid R1500 for a part that can't even be used. The worst customer service
53 replies
22 months ago
Ridiculous customer service
Order: 201163226783 Ridiculous service from Mr Price. I have been blatantly ignored by the consultants on email. I tried to phone and could not get through. I placed an online order for store pick up for a gift for someone and I get a notification via email stating that my order was on hold due to one of the items not being in-stock. I couldn't cancel the order or request a refund. The order was meant to be collected at a store in Durban and I reside in JHB. Now the order was shipped with only one item. It would be nice if your consultants actually responded to customers. It is rude to not provide any feedback. I will really think twice before shopping at Mr Price in the future. Online shopping is supposed to be a convenient experience
53 replies
23 months ago
Ridiculous service! Off cheese!
I ordered the sweet chilli triple decker pizza a few nights ago, I was not impressed at all. There was no cream cheese as stated on their website, the chedder cheese on top tasted off. There was no mozzarella either. When I contacted customer care the person didn't even know what is supposed to be on the pizza. A few days later I was contacted by the store manager at Debonairs The Village Beyerspark, he was quick to defend his staff and didn't even acknowledge my complaint. I sent him a picture on whatsapp which he stated was not clear enough, and he said he would check the camera footage to see if his staff added the correct ingredients. I don't know how he would check on camera footage to confirm if the cheese was off. He has no way of dealing with customers, he is adament and rude. He clearly needs some form of training! I will never order from that branch again
0 replies
40 months ago
KFC IS STEALING PEOPLE'S MONEY
I placed an order on the KFC app for delivery on Wednesday, the payment went off my account but I did not receive any notification or reference number from KFC. I phoned customer care centre and they said they would log it with their finance department, they took my card details and said they would send me an sms/email with a reference number, I didn't received anything. This is unacceptable. I emailed them and just received a case number CAS-1148685-M8V5B3. The money has gone out of my account, I phoned my bank and they said that the payment was successful and it is NOT on hold so KFC has definitely received the payment. KFC is supposed to send me a confirmation letter stating that they didn't receive the funds like they say so that I can get my bank to reverse the transaction because it was paid and the bank can see from their side. I have ordered off the app numerous times and I have never had this problem before. The amount paid was R144.60 at 12.43pm on Wednesday and till today I still haven't received feedback or my money. This is theft.
0 replies
49 months ago
TERRIBLE CUSTOMER SERVICE AT MAKRO CARNIVAL
I bought the bull shark kreepy crawly last year April, it stopped working and was sent in for repairs in October at Makro . It worked for less than 5 months again and is now now not working at all! This is ridiculous. Makro should have exchanged this product with the first complaint instead of repairing it, clearly there is something wrong with it! This is not the first time I have purchased a defective item from Makro. Makro now says that I must get hold of the product manufacturer and let them check it and advise. This is not my job. I purchased the item from Makro and they should be the ones to exchange it knowing that they already attempted a repair and failed! This is unacceptable customer service. It was purchased on 3 April 2021 and has a 1 year warranty!
148 replies
56 months ago
**** SERVICE.. VERY INCOMPETENT CONSULTANTS
THE SERVICE THIS YEAR HAS BEEN ABSOLUTE ****! We have been with Telkom for the past 7years, have never had issues like what we do now. The consultants are all confused, all give different information. No one knows what's going on and every one has a different story. We had uncapped ADSL for those 7 years... on the 11th of July 2021 the ADSL main box was vandalized during the "unrest" Telkom technician said that Telkom is not going to repair the main box. They said we must change to LTE as there is no more ADSL. We received a router and sim card and the package amount was R750 that was the agreed amount. A week later another router and was delivered, Telkom didn't know about it they were very confused. Now on the 7th of August we were debited R940. And they say that we are on a smart broad band wireless package that costs R899 a month and it's capped on 250gb. This was not requested by us and no consent was given for Telkom to just change our package without our knowledge. Someone doesn't know what they are doing and are just adding on packages. Why would I want capped internet when I have been on uncapped for the past 7years. The vandalizing of the main adsl box was not my fault and I am now paying more for LTE and getting less. Telkom should have put me on the same package as the adsl with the same price... UNCAPPED. Certainly not happy with LTE which is why I stayed on ADSL This needs to be sorted out ASAP, can someone who knows what they are doing get onto this immediately
0 replies
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21 (100%)