VJ
Vishal J
Active since Nov 2017
39
Reviews
0
Industries
Reviews
39 reviews14 months ago
Shocking Prices Pathcare N1 City Cape town
I had a fasting blood test done at PathCare N1 City, Cape Town on 12 February 2025, and the pricing was shockingly high. Just two months earlier on 07 Dec 24, I did the same test (plus additional tests) at Lancet Laboratories in Durban for less than half the price. PathCare’s charges were more than double for identical services. I understand that pricing can vary, but this level of markup feels unjustifiable, especially for essential medical tests. Consumers deserve transparent and fair pricing when it comes to healthcare. I would recommend comparing prices before choosing a lab.
265 replies
19 months ago
Bad Service Standard Bank
I am extremely dissatisfied with the service I’ve received from Standard Bank, especially considering I pay Prestige banking fees and expect reliable support. On 3 September 2024, I opened a MyMo account for my 16-year-old son, who is still in school. The consultant, was quick to open the account over the phone, but the problems began when it came to collecting the card at the N1 City branch. On 10 Sep 24. I specifically asked if I could collect the card on my son’s behalf since he is a minor, and I was told yes. After waiting 50 minutes in the queue, I was informed that my son had to be present to collect the card. This was incredibly frustrating and a complete waste of my time due to incorrect information. On 12 September, after emailing my banker, I was told my son could write a letter giving me permission to collect the card. I followed this instruction, but when I visited the bank again, I was told they still needed to contact my son via his cell phone to issue the card, but not the PIN, which made the letter pointless since he’s not allowed to use his phone during school hours. I then attempted to reach my banker, Makhosonke Mpongwana, through the call centre but had no luck. I decided to close the account due to all these frustrations, only to be told my son had to be present to close the account, even though it was opened over the phone. This process has been incredibly unfair and unprofessional. Paying Prestige banking fees for this level of service is simply not worth it.
53 replies
25 months ago
Nonchalant attitude to hygiene complaint
I am writing to formally lodge a complaint about a serious health and hygiene issue I encountered at the Checkers, specifically within the bakery department at N1 City Mall, Cape Town, on April 6, 2024, at approximately 09:03 AM. Upon my visit, I was dismayed to observe ****roaches moving freely among the bread and loaves displayed behind the glass shelf. Recognizing the gravity of the situation, I immediately alerted the staff present, expecting prompt action. Regrettably, my concerns were met with laughter and disregard, failing to inspire any action to remedy the situation. This lack of response not only exacerbated my concern but also led to other customers noticing and reacting negatively to the same issue. Given the severity of the situation, I escalated the matter to the admin manager, Michelle Simpson, who then said she would contact pest control. However, upon my follow-up approximately 20 minutes later, I found the issue unresolved, with the contaminated goods still available for sale. My further attempts to address this concern were met with resistance and a notable lack of urgency or understanding of the health risks involved. This situation is not only alarming due to the immediate health hazard it presents to customers but also indicative of a broader neglect of essential hygiene and safety standards that retail food establishments are legally and morally obliged to uphold. In addition to the above concerns, I wish to address an issue regarding the interaction I had with management during this event. When attempting to document the situation by taking a photo of the publicly displayed manager's contact information with photo for reference only, I was informed by management that this action was not permitted. This incident highlights a significant need for better training in customer service and proper conduct, especially concerning customers' rights to document their experiences and concerns for accuracy and reference. I request that immediate action be taken to: 1. Thoroughly inspect and clean the bakery department and any affected areas. 2. Temporarily close the affected area if necessary to ensure a comprehensive resolution. 3. Review and enforce health and hygiene protocols among staff to prevent future occurrences. 4. Provide a formal apology to the customers who brought it to their attention, if any, who were exposed to this risk and health hygiene issue. I have documented evidence of the conditions I observed, including a video recording, which I am prepared to share should it assist in your investigation of this matter. I trust that Checkers values its customers' health and safety above all and will take immediate and transparent action to address this complaint. I await your prompt response and am willing to discuss this matter further if required. Thank You
0 replies
28 months ago
Very entertaining but slightly overpriced for locals
I recently visited uShaka Marine World and found the seal and dolphin shows to be highly entertaining. The aquarium itself was impressive, but I was disappointed to discover that the shop inside didn't have the advertised items from the menu. The overall prices were quite high, which might pose a challenge for local families in Durban looking to enjoy what uShaka has to offer. Despite these issues, the marine shows were a highlight of the visit.
0 replies
28 months ago
Excellent Customer Service
I had the pleasure of visiting this establishment in Goodwood Cape Town earlier this week, and I must say I was thoroughly impressed by the exceptional customer service provided by Elaina. Her professionalism and etiquette were truly remarkable. Elaina demonstrated an impressive knowledge of the various products available and went the extra mile to provide me with valuable advice and generous discounts, which were especially appreciated. It's rare to encounter someone who genuinely cares about the customer's needs and ensures they leave satisfied. In an era where customer service can often be lacking, Elaina's approach was a breath of fresh air. She has undoubtedly set a high standard for how clients should be treated. First impressions are crucial, and Elaina's warm and knowledgeable demeanor left an enduring and positive mark on me. I wholeheartedly commend Elaina for her outstanding service and professionalism. Keep up the fantastic work, Elaina, and thank you for making my visit such a pleasant and memorable experience!
0 replies
28 months ago
Bad service delivery Axxess fibre
I've had a frustrating experience with Axxess as my ISP in Montevista Cape Town. We initially subscribed to a 100/100 Mbps plan but consistently received only 50/50 Mbps speeds. Hoping for an improvement, we upgraded to a 200/200 Mbps plan, but the problem persisted, with speeds still well below the advertised rates. Our attempts to resolve the issue have been met with lengthy calls and emails to Axxess. We have been through 3 different speed test sites and all confirm the lower speeds. We've diligently proven that our home hardware is not the problem by providing screenshots of network speeds achieved via a cat6 cable connection and verifying the network adapters on our laptops. Despite this evidence, Axxess has not taken any meaningful steps to rectify the situation. What's even more frustrating is that Axxess continues to charge us exorbitant amounts for a service we are clearly not receiving. Their tech support has been unhelpful, and our repeated attempts to raise tickets have resulted in automatic closures without any resolution. We keep sending the screenshots and they keep emailing to say they didnt receive it and are dragging their feet. Ticket numbers just to name a few, 4gc2h4dhk8, 78776d8a54 In summary, our experience with Axxess has been a constant disappointment. We're paying for a service that falls far short of its promises, and the lack of adequate customer support makes the situation even more aggravating. We hope that Axxess takes our concerns seriously and works to deliver the service quality they advertise.
0 replies
28 months ago
Unresolved Spotters Fee for Referred Vehicle
I am writing to express my disappointment regarding an unresolved matter involving a spotters fee for a vehicle sale that I referred to one of your salespersons, Ms. Sne Zikhali. Earlier this year, I had the pleasure of referring a customer to Ms. Zikhali while she was working at Barons VW Edward Swales. As part of our agreement and discussions, it was agreed that I would receive a spotters fee for this successful referral. Subsequently, the sale went through as planned, and I expected to receive communication regarding the spotters fee. However, to my dismay, I have not received any communication from Ms. Zikhali or anyone else from the dealership regarding this matter. I made several inquiries with Ms. Zikhali, who informed me that she had relocated to VW Umhlanga and assured me that the spotters fee would be processed from there. Unfortunately, despite her assurances, I have not received any further communication or the promised spotters fee. I want to emphasize that my concern is not primarily about the monetary value of the spotters fee, but rather the principle of honoring commitments and agreements. I believe that professionalism and integrity are key values that any reputable dealership should uphold.
0 replies
28 months ago
Appalling Service Experience with Standard Bank
I feel compelled to share my recent experience with Standard Bank, which has left me thoroughly disappointed and frustrated. On December 14, 2023, I attempted to increase my Standard Bank credit card limit, believing that my relationship with the bank's Prestige banking would guarantee a smooth and efficient process. Little did I know that I was in for a nightmare. To begin with, I reached out to my Prestige banker via email, only to receive an out-of-office reply. Frustrated but determined, I contacted her stand-in consultant, Esihle Gama, on the same day. However, my concerns seemed to have fallen on deaf ears as Monday, December 18, 2023, arrived, and my initial inquiry remained unattended and unresolved. To my utter disbelief, it was Esihle Gama herself who, on December 18, 2023, asked me if I had received assistance regarding my credit card limit increase. I couldn't comprehend the lack of internal communication and accountability within the bank. What's worse, I had a pressing concern: my international incoming salary for December 2023 had not reflected in my account despite accepting the spot rate on my banking app on December 15, 2023. The revelation that Standard Bank did not have my primary cell number on their system, relying solely on my wife's number, was nothing short of shocking. This oversight is inexcusable for a bank of this stature. Esihle Gama provided me with Reference Number PPE18122301043, assuring me that my salary would reflect on December 19, 2023. Yet, it did not materialize. Frustrated and desperate to resolve my financial obligations, I contacted the complaints department and received Complaint Reference Number 32446188, with a resolution timeline of January 3, 2024. However, as of December 20, 2023, my salary had still not reflected in my account, leaving me in dire straits. On December 19, 2023, Esihle Gama's colleague eventually assisted me with the credit limit inquiry, after what can only be described as a drawn-out and process, but she got the job done. Today, December 20, 2023, I called the international payment section (PPE20122300078 ref number) after receiving no feedback from Esihle. Once again, I was assured that my salary would reflect today, but given my previous experiences, I remain skeptical. In summary, my encounter with Standard Bank has been nothing short of a nightmare. Their woeful lack of communication, ineptitude in addressing urgent matters, and failure to uphold the promises made to a Prestige banking customer are inexcusable. To add insult to injury, I am being charged Prestige banking fees for a service I have yet to witness. This level of service is appalling, and I feel utterly let down by Standard Bank's Prestige banking division. It's time for them to step up and deliver on their promises.
258 replies
40 months ago
Samsung S22 plus does not conform to specifications
I logged a service call on 21 Dec 22 for my S22+ as my wifi calling is not working. (REF : 7111858444) and up to date have received no reply. The issue is that the phone says to turn off flight mode, which defeats the purpose of the feature and this is part of your flagship phones. Samsung technician Nicolas Jacobs has tested this feature on 2 separate devices of the same model (S22+) with the same outcome. He also tested this feature on a Z Flip 3, Note 20 Ultra, A53 & A13 and it worked perfectly. The software on my phone is updated but the issue still persists. I need this feature to function as I work overseas frequently and also have a late stage dementia patient at home,incase I need to call an ambulance,during power loadshedding. The device is still within warranty and Samsung should rectify this, as it could be a batch fault, or are selling a product, that does not conform to specifications as an entry level phone is able to perform this function. Model : S22 Plus Name: Vishal Jaynarayan Cell: 082 875 8301 Email: vishaljaynarayan@gmail.com Network: Telkom (Device purchased in April) Nicolas Jacobs was the Samsung RPC Canal Walk
264 replies
41 months ago
Flight Disruption
My original flight from port of spain to amsterdam on 15 Nov 22 was changed from 18:15, to departing at 22:45, booking reference 2JK6A8. I was not going to my make the connection as the flight from Amsterdam to cape town, left AMS at 10:30 on 16 Nov 22 and I was only arriving in AMS at 12:45 on 16 Nov 22 as stated in the KLM App. On Morning of 14 Nov 22, I made contact with my office who booked the tickets, and they said that this was klms disruption and klm should rebook flights and accommodate me. Now being totally in another continent and having to chat with a klm agent on whatsapp, made it extremely difficult to navigate the alternate routes as I am a south african passport holder, with no schengen visa for alternative travel via other countriesl. I am also didnt have many choices when it came to hotel bookings in AMS. A very good Klm whatsapp agent was able to secure a flight on 17 Nov 22 from Amsterdam to cape town, however the hotel booking for 16 Nov 22 had to be paid by myself and agent advised I should speak to the ground Staff and enquire on how to claim back the expense. I travel with KLM every second month, and hope that KLM can accommodate my expense request. Ground staff were not able to grant me a voucher
0 replies
Review Distribution
5 Star
5 (12.820512820512821%)
4 Star
1 (2.5641025641025643%)
3 Star
2 (5.128205128205129%)
2 Star
1 (2.5641025641025643%)
1 Star
30 (76.92307692307692%)