SC
Samantha C
Active since Nov 2017
49
Reviews
0
Industries
Reviews
49 reviews1 month ago
WORST COURIER COMPANY EVER.
Courier fee almost 50% of the actual order and no delivery made. They have no email address and no one answers the phone numbers that Temu provides for them.
0 replies
3 months ago
Vodacom No Regard for Customer / No callback as promised / No Consent / CANCEL
Today at 11:15 I phoned the Call Centre to find out why an Airtime Advance has been activated without my consent. I allegedly owe Vodacom R340 when I only took an air time advance for R10, which I received. The prompt to get an automated airtime came up and I selected 3 (three) which is cancel. Veronica tells me I made a mistake and selected the maximum airtime advance. I did not! I do not need it, I have 600GB data every month to use for whatsapp calls. The only reason I needed the R10 today is to phone Vodacom Call Center. Then I get placed on hold by Veronica, then told that she told her Supervisor, Nhlanhla, is in a meeting and will phone me back in an hour. I ask for a reference number and I'm told, "it's my name, Vernonica, then your cell number and the time." I ask why the ref number is not like the usual one and Veronica tells me my query is not a service request, so this is how to trace the call recording. I tell her it should be a service request, she says it is not. This call lasted 30 odd minutes. Three (3) hours later still no call from Nhlanhla. So, I phone back and speak with Audrey. I provided the "reference number" provided by Veronica. Audrey tells me that the reference number is not on the system, she doesn't know why Veronica gave me that reference number, the only call Audrey can find is the one that now, to her. I explain the whole story again and Audrey says she will try find Veronica on the system and put me through to her. I explain that Veronica cannot help me, it is Nhlanhla that has not phone me back. I get placed on hold again, 10 min and end up listening to a voice recording and the call ends, No Voicemail for Veronica. Do not tell me I pressed the wrong number, I can count. I got teh R10 I asked for and CANCELLED (3) the request to activate an automated airtime advance - I do not want one, or need it and certainly did not request it. That is why I immediately contacted the call enter to find out what was going on. A fat lot of good that did.
392 replies
5 months ago
MTN Online Sales Questionable Behaviour - Personal Details Disappeared
The most pathetic call centre I have had to deal with to try enter into a new contract. Yesterday a profiel was created for me, my credit check verified and approved. I was not 100% sure of teh packahe and said I would phone back today to confirm. 1. Getting through to online sales is a nightmare because customer care kept putting me through to MONDO. Severasl phjone calls later I get through to Bonisiwe. I explain my problem only to be told I ahve no profiel reapply. Go through treh credit vetting AGAIN, which we all know negatively impacts a persons credit reating. What did you do with all my personal information, banking details, address, ID, security questions? I gave you everything via online sales.
53 replies
6 months ago
Poor Service - Red Alert East London
Call Centre staff not adequately trained on procedures for after hours emergencies. Referred to incorrect people, sent from pillar to post left waiting for contact details of people who are supposed to be contacted top assist and Management don't respond to requests to return calls. Definitely looking for other security companies to assist us going forward.
0 replies
8 months ago
Makro Gonubie - Portia you are a Star!
Portia of Makro Gonubie is a Super Star. Helpful, friendly, efficient, star quality, these are the words that come to mind regarding the service I experienced when she helped me purchase an item which needed to be collected by a courier. You are an asset to Makro, Portia, I hope they realise that and encourage your growth in the business.
1 reply
8 months ago
The Courier Guy East London - Rochelle and Brenda are SUPER STARS!!
Rochelle and Brenda at The Courier Guy East London deserve a raise and a spa day at the companys cost. Both these ladies went the extra mile to assist us with an urgent delivery and helped resolve all sortsof hiccups that occurred, which would have delayed the delivery. Ladies you've set an example that your Support Team needs to learn from. Thank you so much, you are both Super Stars!!!
0 replies
8 months ago
The Courier Guy East London - Rochelle and Brenda are Super Stars!
Rochelle and Brenda at The Courier Guy East London deserve a raise and a spa day at the companys cost. Both these ladies went the extra mile to assist us with an urgent delivery and to helped resolve all sortsof hiccups that occurred, which would have delayed the delivery. Ladies you've set an example that your Support Team needs to learn from. Thank you so much, you are both Super Stars!!!
0 replies
8 months ago
Pace Car Rental - Walmer
Wonderful service received from Pace Car Rental Walmer, Port Elizabeth. A very good experience and would recommend them.
53 replies
8 months ago
Europcar - Rather Not
Europcar Port Elizabeth has zero customer service. Our employee was involved in a collision, not his fault, reported incident to SAPS, with video footage. All details sent to Europcar PE. We requested that the invoice for damage in excess of the waiver and the towing cost be made out to our company and not the employee because the vehicle was used by our employee for business. Answer from Europcar was "no". We asked that the invoice be made out to the employee "care of" our company. Europcar answer was "no". We have been in constant contact with Europcar and they know the company wants to pay the invoice, but would want to claim the VAT on the payment and cannot because the invoice does not reflect our company name. Despite our undertaking to pay, Europcar Collections has been hounding our employee weekly, sometimes twice weekly, to make payment. No attempt has been made by Europcar to meet us half way, no attempt to try assist us with our dilemma of losing the vat (over R1000) if the invoice is not in our company name or at least references the company. You do not provide customer service and we will not use you company again. It's these kind of experiences that make the consumer trust index rates for Europcar so low.
53 replies
8 months ago
Europcar - Rather Not
Europecar Port Elizabeth has zero customer service. Our employee was involved in a collison, not his fault, reported incident to SAPS, with video footage. All details sent to Europecar PE. We requested that the invoice for damage in excess of the waiver and the towing cost be made out to our company and not the employee, so that we could claim the VAT and because the vehicle was used by our employee for business. Answer from Europecar was "no". We asked that the invoice be made out to the employee "care of" our company. Europcar answer was "no". We have been in constant contact with Europecar and they know the company wants to pay the invoice, but Europecar Collections has been hounding our employee weekly, sometimes twice weekly, to make payment. No attempt made by Europecar to meet us half way, no attempt to assist us with our dilema of losing the vat if the invoice is not in our company name, or at least the employee name CARE OF our company, written on the invoice. You do not provide customer service and we will not use you company again. It's these kind of experiences that make consumer trust index rates for Europcar so low.
0 replies
Review Distribution
5 Star
5 (10.204081632653061%)
4 Star
6 (12.244897959183673%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
38 (77.55102040816327%)