CJ
Cheri J
Active since Nov 2017
13
Reviews
0
Industries
Reviews
13 reviews11 months ago
Absolutely appallled
Absolutely disgusted in how the size and quality of the1kg luxury assortment biscuits have decreased. It literally now the size of a R5 coin. What's the point even!!!Can't believe it. I'm a loyal customer but this will be the last time I purchase something from them. What a waste of my money and time!!
0 replies
22 months ago
Absolutely worst experience
Hubby and I had our date night at Bossa Canal walk. Worst decision ever. We love going to Bossa in Strand and Burgundy estate and we always have amazing service there and the food is always the best. We ordered starter wings that looked like they tried to overkill it with fire. Black, burnt, absolutely distasteful. We informed the waiter Darlington who said the chef was probably sleeping. He went to the kitchen and then told us the chef is going to come out and apologise....we still waiting to see the chef and for the non existent apology. My burger was dry as hell. The ribs was mediocre. The only thing good was the side salad. On top of that they were out of stock of their sauces..so they only had tomato sauce to offer, needless to say it was a very dry meal. We informed our Waiter numerous times that we not happy with our meal and once we paid he only apologized but seemed irritated by us. Will never go back there and will never recommend this Bossa
0 replies
33 months ago
Pathetic *********** service!!!
I'm absolutely appalled at the service I have received!. My 1st follow up I was told they waiting on my employer to make the final provident fund contribution. After emails and phone calls, my previous employer said they already made the contribution and there is no other contribution to be made. Call AF again then all of a sudden they can see the payment but Back Office has not allocated it yet. Agent will escalate. I call back the following week. Still waiting. Eventually after 3 calls they sent the tax directive 26th July. 27th I get a sms SARS declined the tax directive, I must contact SARS and then call AF once its resolved. Contact SARS (that's another complaint I will post later) they give me the run around. Contact SARS again only to find out Alexander Forbes submitted the claim with incorrect information. The very 1st page of my claim the top part is someone elses details and tax number and the bottom part of the page is all my details. What incompetence is this!!!!!! Then they have the nerve to tell me I need to email them my SARS notice of registration and call back in 30 mins to have that very notice of registration emailed to the Fund administrator!! How the hell do you submit a claim with 2 different peoples details on it??!!! And how long must I wait now???? My colleague that resigned 10 days after me got his funds on 5th July already!! This is absolutely pathetic!!!! And why should I call back to follow up...it should be the other way around!. And by the way after speaking to numerous agents the only agent who actually apologized for all this bull**** Inconvenience was Andile Khumalo. She was efficient and professional!! If only could convince other companies to move from AF because it's the employees that suffer & struggle just to get their payout. Cheri Joubert
60 replies
50 months ago
Absolutely disgusted
I placed an order 22355452 on 28th Feb 2022. There was a special for tinkies box R10 per box and save R29.99. I bought 8 boxes. Afterwards I checked I was charged for the full price and discounted R80 only instead of being charged a total of R80 only. When I logged it, they then went and changed it. I have screenshots however of the R10 special. I still haven't received my refund and to wait for my own money is becoming quite appalling. Raul from the support center told me he escalated it to his manager and his waiting for feedback, that was Thursday 03 March. Nothing since then. Why do I need to fight for my own money. I want this resolved immediately and my R239.92 refunded to my bank card!!! Extra savings card: 9710084022990325 Incident reference: 146 4419
0 replies
51 months ago
Appalling service
It's so funny how if you should reverse a debit order now from telkom, someone will call you in minutes asking for the money. But if you log a complaint nobody calls you back. I've been trying to upgrade my second mobile number since 21st Jan 2022. Did the entire application and was told it would take 7-10 days to be delivered. I called on the 9th day and they told me they had nothing on the system. Had to redo the entire application, Ayanda says she has a system problem and will call me back in 5 minutes...that was on the 2nd of February and Ayanda still hasn't called me back..Went to Telkom store in Tyger Valley mall on 8th Feb, where Maurice told me they cannot continue with the application because Ayanda has placed an order and it's blocking the application now. He emailed Ayanda but I'm still waiting for feedback. I work in a customer service environment but never in my entire life have I received such disgusting service. The Fact that Telkom does not respond to any of these complaints on hello peter says alot!!! 8607220065084 I doubt anybody would even call me.
0 replies
51 months ago
Absolutely pathetic service
I am absolutely appalled at your service!!! On the 20th of January 2022 I applied on the telkom website for my upgrade of my second number, I was told an agent will contact me soon. The 21st of January at 3pm I received the call from the agent and she continued with my online application. Even updated my primary number etc etc. She me an OTP for my online application the whole entire works. She told me it will take 7-10 days to be delivered to my address. Today is the 9th day. I called the online sales department and spoke to Nontobeko. Nontobeko informs me there are no notes on the 2nd number for an upgrade and she will have to do the application again. Not an apology or checking if there was an error just very nonchalant. I told her it's impossible the previous agent did everything already and the phone is supposed to be delivered this week. Needless to say I ended the call and called back after 10 mins and spoke to Ayanda. Ayanda then tells me the contract is canceled.. this is when I started to lose my freaking mind!!!! After putting me on hold she says there's no notes on the system for the upgrade she doesn't know what the previous agent did. Ayanda however had the decency to apologize for the **** storm of service I'm receiving. Then Ayanda continues with the online application tells me there are only 11 devices in stock etc. I then said fine go ahead and do the application again but I'm not going to wait 7-10 days again for delivery. Was on the phone with Ayanda for 25minutes, most of which I was on hold. She then tells me she is having system issues and will call me back in 5 minutes as she doesn't want me to hold on for so long. That was at 11am. It's now ****ing 3:21pm!!!!!!!!!!!!! I had to call back now and the agent said they sent her an email now for her to call me back. This is the most pathetic service I have received in my life!!! What was supposed to a be a wedding anniversary surprise present for my husband but thanks to Telkom you guys have just ruined that!!! Thank you so much!!! And I'm pretty sure there are no notes again on the system and the upgrade is probably still not done!!! I've been a loyal customer but this takes the cake.
53 replies
52 months ago
Paid up but still reflecting on credit burea as in arrears 4 months later
My capfin loan was hand over to MBD and I paid it up on 07/09/2021. Both MBD and Capfin reflected on my credit report. After a long battle MBD update the credit bureaus that it's paid in full and settled. Capfin however is reflecting on al my credit reports (for the same account by the way) stating the account is still active and in arrears. I emailed Capfin on the 11/01/2022 they told me someone will contact me in 24hrs...it's the 19th and nobody has even attempted to contact me. I called your call center today..they told me to call MBD. I then told the agent it's not MBD it's Capfin. She then gave me a contact number for the legal department. 087 354 0163...called the number..number doesn't exist. Can somebody please assist me with this. This is affecting my credit score negatively and I need it to be updated asap
106 replies
52 months ago
Credit card still not closed after 4 months being paid up!!
I paid up my rcs credit card on 07/09/2021. The agent told me it will take 36 days for the account to be closed and to be updated on the credit bureau. It's 14/01/2022 and the account is still being closed and it still shows as active on my credit profile. I emailed them on 11/01/2022 requesting a paid up letter AGAIN...and nobody has responded!!! Why is it you can hound me for payment but when I need you to close the account and provide a paid up letter you take 4 months!! Can someone please just close the damn card, update my bureau and give me my paid up
106 replies
66 months ago
Not transparent
I purchased 2 items last week from 1 of your newly opened stores Renegade Fashion Outlet in Kuilsriver. Before i gave the items to the cashier I specifically asked “can I exchange these for a different size” in which the cashier replied yes. I bought a jacket and when I tried to return it today for a bigger size in a different colour , they told me they can’t except it because the barcode is different and their AM said no exchanges are allowed during Covid. Now I get the Covid part, but then why tell me I can come exchange when I can’t. Also why not MENTION the fact that he barcode needs to be the same. Also on each receipt that I have, it says “turn over for terms and conditions”... there is nothing printed.. completely blank! On all receipts!! So maybe if it was printed then I wouldn’t be feeling irritated by the miscommunication I received and maybe the fact that neither shop assistants bothered to apologize contributed to this review.
56 replies
81 months ago
Pathetic service of false advertising!!!
On the 10th July 2019 I purchased a large meal by mcdonalds in Kuils River. I redeemed the 2 nu metro 2d movie tickets via the WhatsApp portal. I then received a message stating that I will get a message later to complete my redeeming of my vouchers. 5 days later still no message. I then emailed mcdonalds@tlcrewards.com on the 15th July stating my complaint and I received a generic automated response saying :my request 281566 has been received and will be responded to within 48hrs.that was the 15th of July.... Its now the 14th of August!!!!!! Unless I'm living in a different dimension where 48hrs actually means a whole month then please can someone explain why the hell I have not received feedback and better yet why the hell I have not received my vouchers as per your damn advertising!! By the way.. I'm not a number 281566, I'm a damn frustrated customer!!! If you can't live up to your advertising expectations then don't advertise. Simple as that!!!! I expect someone to contact me and I expect my vouchers.. Let's see if you can live up to that atleast!!!
0 replies
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