ES
Erno S
Active since Feb 2018
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
Very bad service experience
• On 14 January 2026, my iPhone 13 Pro Max was collected by The Courier Guy on behalf of The Real Repair Company. • The device was sealed in an envelope and in perfect working condition, with the only fault being the back camera not functioning. • A few days later, I received communication from Discovery indicating that the back camera could not be repaired and that a payout would be made for the old device. • I then contacted The Real Repair Company to arrange collection of my phone. I was informed by their manager that the issue was allegedly a Face ID sensor, which they claimed could not be repaired due to unavailable parts. • I collected the phone on 20 January 2026, packaged in a cellphone box. • Upon opening the box at home, I discovered that the phone was returned in two separate pieces, not assembled, and the screen protector was severely damaged. This condition was not how the phone was handed over to them. Please see photo's included. I immediately contacted The Real Repair Company. They acknowledged and apologized for returning the phone in pieces and confirmed that it should not have been returned in this state. After initially requesting that I bring the phone to Sandton, they apologized again and arranged a courier to collect the device. This morning, I was contacted with a new and contradictory explanation, alleging that the phone has a swollen battery and that I must come in to transfer data as the battery allegedly no longer works. This explanation was never raised previously and contradicts earlier versions provided to me. The phone was in perfect working condition besides the fact that the back camera did not work. The lady does not have any explanation for this. Please be careful. Make sure you take photo's and videos of the phone before when sending the phone to them. They are even approved by Discovery Insure, but I have laid the complaints with Discovery and awaits feedback.
0 replies
13 months ago
Incorrect Discovery Insurer Funder Accounts deductions and payouts.
I just need to warn all purple clients of Discovery insure that has the Vitality Drive insurance Funder Account. They calculate the payouts incorrectly and deduct incorrect amounts from your fund account. You get absolutely no help from the consultants as they just refer it to another department that does nothing. They have incorrectly calculated my last payment due to me from the 6th of February 2025, 4 times incorrectly and paid me short. I still have not received the correct amount and I have another 2 claims due. Their consultant Roana from their Purple team has not even cared to respond on my emails from the 6th of March 2025 (email included where she promised to respond to me once sorted.) Then their team leader Tobega Sithole took over and still they deducted an incorrect amount. Again, no response just automatic reference number emails. I have now lodged a complaint with the financial Ombudsman to take the case further. Please make sure these untrained consultants do not mess up your funder account. There are large amounts going to these accounts and if you don't recon your account, they will deduct their own amounts. Contact me if you have other similar complaints so that we can send it all to the Ombudsman. Discovery insure takes huge amounts from the purple clients every month, but there is absolutely no customer service when it comes to calculating of Funder amounts.
429 replies
38 months ago
LG Microwave Faulty Magnetron
I bought a top of the range LG Microwave 56l Neochef end of 2019. It has been to Xecutronics 5 times for the Magnetron. The last 5 months the "NEW" Magnetron broke 3 times. (Nov 2022 - March 2023). Now my question is, why does LG allow this. Are they not supposed to investigate if the parts used, is in actual fact new parts. I have never heard of a Magnetron braking 3 times in 5 months. LG, I will also post on your site, but this needs to be investigated. I'm waiting for the LG agent to call me for a solution.
53 replies
38 months ago
Faulty LG Microwave Magnetron
I bought a top of the range LG Microwave 56l Neochef end of 2019. It has been to Xecutronics 5 times for the Magnetron. The last 5 months the "NEW" Magnetron broke 3 times. (Nov 2022 - March 2023). Now my question is, why does LG allow this. Are they not supposed to investigate if the parts used, is in actual fact new parts. I have never heard of a Magnetron braking 3 times in 5 months. LG, I will also post on your site, but this needs to be investigated. I'm waiting for the LG agent to call me for a solution.
0 replies
50 months ago
Booking Tickets Kulula
People,be very very careful!!!! . Kulula's website is open for ticket bookings and their flights are all still grounded.They want the cash to keep rolling in,but will only give you a travel voucher in return while grounded. Please don't book any tickets until they confirm that they have received their operating license and they are in full operation.Keep checking their updates on their website that states currently that they are grounded. Was just able to book a ticket for this coming Thursday.
0 replies
50 months ago
Partserve customer service
Worst service ever. Booked in a printer in Oct 2020 for a repair. Copying and printing half blank pages. Got quoted Jan 2021 and received the printer back March 2021. When I received the printer, all of a sudden the feeder was broken. I left it (Obviously my mistake, after numerous emails for them to collect the printer) and took it in to Partserve Nov 2021. They charged me again and repaired the feeder. Yesterday, 28 Feb 2022, I went to collect the printer, just to find out the printer now prints vertical lines all over the pages. They could not understand this as there were prints laying on the printer that printed perfectly during their repair period.. The only explanation is that somebody must've fiddled with the printer between the time they repaired it and the time of collection. Needless to say, they just pulled up their shoulders and said they don't understand this and just booked it in again. While I was standing in the line waiting, there was another person claiming he has received his notebook back in a worst state than when he booked in the unit, without buttons. Now can anybody explain to me how OEM's like Lenovo and Epson keeps on using these people for repairs with these types of customer service. When I looked at their reviews on Hellopeter, I was absolutely shocked to see the ratings. I will keep you posted on the progress of my printer.
0 replies
63 months ago
Vodacom New Upgrade Rules
I did not have a bad experience with Vodacom. I just want to make everyone attend to the following: When you are now due for an upgrade with Vodacom, you can get your new device BUT you still have to pay off your old device until the end of the contract. In the past and still with MTN, when you are due for an upgrade, your old contract is immediately cancelled and your new contract starts in the following month like it was for the past 20 years. Be very very careful as you will be sitting with an old phone at the start of your new contract in 3 months. Rather wait until the end of your contract where you can then shop around with the other service providers for specials. According to Vodacom, these new rules only started about a year ago.
122 replies
63 months ago
Cell C New Upgrade Rules
I did not have a bad experience with Cell C. I just want to make everyone attend to the following: When you are now due for an upgrade with Cell C, you can get your new device BUT the old contract needs to run out in full. In the past and still with MTN, when you are due for an upgrade, your old contract is immediately cancelled and your new contract starts in the following month like it was for the past 20 years. Be very very careful as you will be sitting with an old phone at the start of your new contract in 3 months. Rather wait until the end of your contract where you can then shop around with the other service providers for specials. According to Vodacom, these new rules only started about a year ago.
61 replies
100 months ago
Late Delivery
My 3rd bad experience with Takealot. They deliver late and when I went to their warehouse at Centurion, Hennopspark, they did not even want to open their door. They just shouted through the window that I should lay a complaint, because they did not have time to deliver the stock. Very very rude people and bad service.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
7 (77.77777777777777%)