YS
Yash S
Active since Apr 2018
11
Reviews
0
Industries
Reviews
11 reviews9 months ago
Poor handling of overdue account
I recently missed a payment on my TGF account to the value of R46 due to circumstances where I was unable to make the payment on time. I was disappointed with the aggressive manner in which TGF payments department managed the situation. I acknowledge my error and accept responsibility for not honoring the payment on time but as I have been a loyal TGF customer for almost 2 decades, I have a purchase limit of R5000 on my account ( which I would never have if I was a poor customer I would think) and have always honored my payments diligently, I would have expected a bit more understanding and patience exercised given that over due amount was a miniscule R46 and was handed over and accumulated interest, yes I understand this is the process but surely some leeway should be allowed to customers who owe a minimal amount in comparison to customers who owe thousands and have been blacklisted with their accounts being handed over to collection agents, it seems like if TGF was in charge of our justice system then a shop lifter will be subjected to the same punishment as a serial killer, if I had to use an analogy to put context to my complaint. I am really disappointed and once I have paid up the account I will be seriously considering closing out the account and not supporting TGF stores in any way whatsoever. It is sad when loyal customers are treated like ********s these days.
0 replies
45 months ago
Great Job Security Staff Checkers Columbine Square
I would like to commend the security staff and otter staff at Checkers Columbine Square in for the examplary manner in which they assisted me to resolve a security issue that was initiated outside the store. I was impressed by the patience, dedication and commitment shown for assisting a customer and I am really appreciative for their efforts in assisting me as the issue could have escalated into something more serious had it not been for their efforts, good effort team, I know security and customer service are under intense scrutiny in South Africa but its good to know there are entities with positive outcomes as well.
0 replies
73 months ago
Supplying damaged and defective goods to fufil orfers
I use takealot.com frequently for all types of online purchases and though many of the low value purchases have been satisfactory, I am concerned and disturbed at how frequently my high value purchases with regards to household appliances have been handled by the firm. On more than one occasion, it appears I was supplied with repackaged demo products which were not brand new in particular a camera and vacuum cleaner. My latest purchase for a electric pressure cooker I was utter shocked to discover that the pressure cooker was badly damaged and had a massive dent on the side, the item looked like it was deliberately damaged and I am convinced that the parties involved be it takealot warehouse staff, distribution Centre and their couriers are complicit in dishonest practices pertaining to the completion of customer orders I am really suspicious as I logged a return for the damaged pressure cooker, takealot immediately processed my return and immediately approved my request for a replacement item on the same day without inspecting the damaged item or even receiving it. This is contrary to the normal practice where takealot usually verifys if a defective product is not caused by customer negligence. I am convinced that certain parties in the value chain were aware of the damaged goods including the administrative staff and deliberately tried to sell damaged goods to me. I plead to the company to launch an investigation as this is the 3rd time I have received either used or damaged goods and I am extremely disappointed and agitated by this.
0 replies
74 months ago
Excellent Precautionary Measures for Covid 19 shopping
Just want to commend the food lovers market at commaro crossing, Oakdene for their exemplary efforts to practice social distancing and protect the customers visiting their store during this trying period for the global population. I felt safe whike shopping during lock down and the simple precautions taken by the store need to be commended, if everyone complies we can be safe during this terrible pandemic which has crippled the world.
105 replies
78 months ago
Misrepresenting Customers on Prices of products
I would like to issue a complaint regarding the misrepresentation by the Hoover salesperson at Makro Alberton who showed me demo regarding the Hoover hybrid 2 in 1 ( the demo proved to be beneficial as I procured the same vacuum elsewhere). The sales person misrepresented the selling price indicating the vacuum cleaner was on special down from R2499 to R1999. Fortunately for me I checked Takealot and managed to purchase the same product at R1529 discounted from list price of R1999. Upon visiting the Makro website I surprised to discover that the actual price of the product was always R1999 and this is not a discounted price. Word of advice to those who fall prey to unscrupulous dishonest sales persons please do your research on products and prices before falling in to the trap of purchasing the item blindly as these guys can be very convincing. In fact I purchased a Bennet Read vaccum last Black Five day and it has packed up recently less then a year upon enquiring about the warranty and repair on the item the Bennet Read guy was hell bent on convincing me to purchase another useless Bennet read product rather then focusing on my query at hand. Makro need to evaluate these sales persons from their agents who prey on innocent customers.
105 replies
78 months ago
Poor Service
Disappointing service, took my samsung tv for repairs and twice received email correspondence for collection only to be told the TV is still not sorted out when I arrived to receive it. It appears that no one responds to email or telephone enquires i. Staff were not apologetic upon the massive inconvenience and delays caused. The service agent who initially made the assessment and indicated the lead time for resolution did not want to speak to me upon my enquiry as to why I was told to come and collect the tv when it was not ready the first time,I felt disrespected and was liaising with other customers who experienced the same poor customer service
0 replies
78 months ago
Efficient Service
Was sceptical as I have not heard of them before but was pleasantly surprised at the efficiency of ensuring my order was processed and received on time.
0 replies
92 months ago
Telkom Mobile Poor Customer Service
I would like to share my very disappointing experience dealing with Telkom Mobile over disputes regarding my billing and accounts. I was disconnected by Telkom Mobile due to arrears on my billings. I am not disputing the reason for the billing as it was correct but the manner in which the queries were handled as well as delays in Telkom processes have left alot to be desired. I issued various logs to the contact centre on various occasions and was assure that once my account was up to date I would be re-connected. Everytime I called through the call centre I was assured that my query would be resolved and I would be connected in 72 working hours after I provided the necessary proof of payments and was given the referenec numbers for the queries logged, I found myself with a discnected mobile services for 3 weeks which surpasssed the 72 working days that I was assured. Furthermore the call centre agents who assisted me did not action or escalate the matter as urgent or resolved the issue after commiting to ensure it was resolved. I feel as a customer I have been treated badly and not prioritised, I feel the Telkom processes for disputes being resolved and escalation of queries is very poor and require a serious look at. People in the call centre do not possess the relevant people s****s to deal with these queries and should not be in the client serving field if they feel the need to argue and atogonise a customer is the way to resolve a query. Another point I would like to make is that Telkom are very quick to penalise a customer whose account is in arrears but will take their sweet time to ensure the customer issue hasbeen resolved even after the customer has taken time to ensure the issue has been resolved and supporting evidence submitted
105 replies
93 months ago
Bad Customer Service
I would just like to convey my absolute displeasure and disappointment at the customer service I received from Barloworld Toyota Centurion in relation to a quotation for the servicing of my vehicle. After being dispatched to the service department, the person who assisted me on the phone appeared to be agitated from the start of the call. I enquired about the service and was quoted an amount, upon enquiring as to the breakdown of the quotation line by line, I was appalled by the response in a rude an abrupt manner : " I cannot explain the breakdown of the qoutation, I just punch in the vehicle details and this is what I get" . I used the same branch for the previous servicing of my vehicle but I was absolutely gutted and disappointed at the tone and manner which I was adressed. Surely the person could have forwarded the call (or emailed ) to someone suitably qualified to answer my simple question. This was one of the worse cases of bad customer service I have experienced and I will not be seeking the services of Barloworld Toyota Centurion again to service my vehicle.
53 replies
97 months ago
Poor MTN service
Really disappointed that MTN store in Centurion Mall did not notify me that my application for a data contract was unsuccesful, after running around for half a day getting the relevant documents and dealing with sales people I was told I would be updated about my application status via sms, but after waiting beyond the period I was expecting the notification I had visit the store again to find out as I had a previous legal dispute with them over 10 years ago, my account is flagged and I cannot apply for a contract ever at MTN, something that they could have told me at the store to avoid sending me on a wild goose chase. Just think they did not exercise profesional courtesy or were not upfront about my status which surely would have been reflected on the system at the time I initiated the contract application and I cannot believe it magically appeared only once the application was sent through. anyways I managed to get the same deal at Telkom who i have extensively dealt wih and was a formality to to get what I wanted. Anyways I'm glad I never have to deal with MTN again and this makes my choices alot easier now
53 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
1 (9.090909090909092%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
6 (54.54545454545455%)