WV
Wimpie V
Active since Oct 2018
25
Reviews
0
Industries
Reviews
25 reviews30 months ago
No manners. Pathetic.
My account with Netstar, which they were instructed to collect, was settled. When I phoned them to inform them of this and request them to not contact me again, the call mysteriously drops every time. I spoke with a Lukhanyo, Lydia and Lorenzo Daniels.
131 replies
31 months ago
Bunch of ****s
On the 12th I got an SMS from P&P Attorneys informing me that my account was handed over to them for an outstanding Telkom account. Today, 15 September, 3 days later I get a threatening SMS stating that I will be blacklisted if I do not pay the account by 3PM today. I have no proof from Telkom stating that account is handed over and the amount owed is less than R 600. I also have no statement to prove their claim. Being threatened with legal steps and blacklisting is low - a bunch of ****s. No email was sent and no other communication.
0 replies
37 months ago
Zero service. All promises.
My fibre has not been performing as per the agreed package that I subscribed to. I have a 1000Mbps down and 250Mbps up through Vuma. I get 50 to 100 Mbps, if I am lucky. Sometimes it is 0.1 Mbps. I have raised this on 15 March 2023. Ran through the troubleshooting with them and they said there is a problem with Vuma. They raised a ticket with Vuma (ISP-1116001). Vuma came on site on Sunday 19 March 2023 and tested the line, returning a -19dB SNR, leading them to conclude that the problem is with Afrihost. After a week of struggling through numerous troubleshooting and no results, I cancelled my contract, because they are not delivering on what I am paying for. They have the audacity to decline my request to release the line immediately and even billed me for this month. I would give it a zero, because that is the level of service you get.
0 replies
41 months ago
Stay away from them, their client service is wanting
They lied on the status. I work from home, so I am always home, where the parcel should be delivered. Nobody phoned me. The intercom did not phone me. How can they say they were here and did not find me? Apart from that, their call-in service is not working. I went from 34 in the queue with 14 minutes wait time to number 1 in the queue with 2 minutes back to 34 in the queue with 14 minutes. I hope you will get better soon!
0 replies
47 months ago
Zero
If I could give it a zero rating I would, because these guys are the pits. For a law firm they have zero respect for the constitution.
134 replies
58 months ago
Still cares about customer service
In a country where service delivery is non-existent, it is so nice to engage with a company that not only takes your money, but actually delivers. Today I had the pleasure to engage Venantia Ryan on three matters and she were able to assist me with all three, not sending me from pillar to post, but actually coming back to me with solutions to all three.
53 replies
62 months ago
Their system is failing everyone with special dietary requirements and they are not willing to own up to it
Twice now I have ordered breakfast through Mr. D. Twice I asked for the bacon to be replaced with sautéed mushrooms. Twice their system failed to capture the request on the order. Twice I had bacon delivered that I do not eat. This morning it happened the second time. After sending through the screenshot of it in my trolley they again say that the system did not capture it, therefore (according to them) the correct order was delivered. Thankfully I have no food allergies, otherwise I could have died!
0 replies
64 months ago
Pathetic!! Taking Service out of ISP.
At the end of November 2020 I informed Webafrica that they did not bill me for the ADSL service. They logged a ticket and closed it the next day. No communication or rating of service. On 31 December 2020 I got an email from them stating that the ADSL service is scheduled for cancellation the next day, 1 January 2021, even though the service stopped responding on 13 December 2020 already. Since I was on holiday it did not bother me too much. Last week I contacted them and the problem was resolved. This morning, just before 9, as my meeting was about to start, they dropped the ball again, with the ADSL service moved to the holding queue with Telkom. After waiting for 2 hours 28 minutes after my initial contact with the chat bot a service consultant responded. Apparently that is faster than the 42 minutes I had to wait on a call. After a day wasted the problem is still not resolved.
0 replies
65 months ago
Pretty oblivious to the law for a law practice
Pathetic! Phoned me a number of times today, but not long enough for me to answer. I phoned back and all I got was music playing. Best of all I got a SMS stating a payment arrangement was entered into.
0 replies
70 months ago
Formal land grab, not interested in business
I have an order in for fibre installation for almost a year now and still no indication of when it will happen of their intent to fulfill the order. According to their website, it is not planned to be available, yet on the other side of the block they are busy with installation. Their fibre channels are installed in my street and visible for more than a year now. I tried phoning them and after minutes of holding on for a operator the call just dropped.
0 replies
Review Distribution
5 Star
2 (8%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4%)
1 Star
22 (88%)