BM
Boitumelo M
Active since May 2019
9
Reviews
0
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Reviews
9 reviews16 months ago
Disappointed is an understatement
Disappointed is an understatement Good day all, I hope you are well, I am a very unhappy resident with unanswered questions and door that does not lock when I am inside. Each night I move my fridge to be behind the door so that if anyone tried anything they fight the fridge to get to me. Bonus is the bedroom door not locking at all but an entire key is on the door. Why bother? Let me start from the beginning. I moved in on the 30th of November and I was told by the caretaker that by the way my door should not be locked when I am inside or else I will not be able to go outside but it will be fixed in the new week, today is the 09thbof December and my door is still unlocked. Mind you I live alone but who cares? He then told me that the sliding door I can use as an alternative door also has an issue and needs a bit of a push and pull when opening the door I took it up with him during the week to advise that the locks have not been changed on the main door and politely he asked me to reach out to the office. I texted the agency lady assigned to me on WhatsApp to advise of my issue, she has not responded to date. I also asked why I am pay close to R250 for water services on top of me having to buy my own water? No answer. The lights in my bedroom switched off and I realized this last week Sunday. I alerted the care taker first thing on Monday morning. The light has still not been changed. If the light was not so high up in the ceiling I would have already changed it myself. I struggled for over 4 days with buying water because there was an issue with the water meter. I called and emailed the number I saw on the wall on the office and I only got a response after nagging the agency lady on WhatsApp and she followed up with him. I did not even respond to his email. I was charged a service fee of R445. 10 when buying water and when I asked about it? No straight answer. Everything is a hassle here. You have to scream and shout to get the most basics done. I did not bother anyone when I paid my rent, admin fee and deposit in full and I was advised later on that the original amount I was given for the flat applies for the first floor and the ground floor is at most R300 more. There is lack of proactivity and one is treated as though they should know what happens at the flat. I bought R50 electricity to test out the meter and it did not go through. I had to go back to the agency lady and ask for help and only then I am given codes to input before buying the electricity. If all of this information was given to me before I moved in I would not have to run around like a headless chicken asking for basics. If I skip a day of rent I get charged 10% but I must huff and puff for the most basic things. Thank goodness the contract is 6 months and not 12 months because livid does not explain how I am feeling. Someone on the upper floors spilt water from their floor onto my door step and my neighbors in number 1 and 3 today and did not bother to come down and wipe anything. The sun had to sort it out. I am a very disgruntled tenant who cannot wait for my lease to end and I just got here. Please let me know who I can talk to for changing the locks on the door or atleast give me some form of approval for me to do I myself because at this rate? I am on my own
0 replies
19 months ago
Zero customer care given when cancelation is needed
The app is honestly not user friendly especially when one to terminate a contract. Going into the shop you are told how things are done online but online us a hassle. I am not happy. They also have a number to call that does not have yje cancel option as stipulated online.
0 replies
19 months ago
Best time in Mozambique
I went to Mozambique for the first time with Travelarium and I had the time of my life. The hotel stay was amazing as well as the beaches. The white sand in my feet was everything. I had the time of my life. The streets were buzzing with vendors selling their home town merch which made for great souvenirs
0 replies
40 months ago
TFGZA cellphone insurance is a scam out to eat your money and give zero feedback & no customer service
I am very angry and disappointed at how TFGZA Cellphone insurance have conducted themselves. I was taken from pillar to post from September 2022 when I was desperately trying to cancel my cellphone insurance. Consultants sold me stories from being unable to log online as their system is down, to giving me a non-existant number to log my query. The worst was an email that bounced. I tweeted @TFGZA to step in and they took their sweet time. 04 November they send an e-mail and sms confirminf cancellation. This is after they debited me twice in October, ran another debit in November and to no shock another one in December. The debit date moved from the 20th to the 31st. I disputed all debit orders on the FNB app to no avail. The last consultant I spoke to advised me to go to a TFG physical store to get this sorted. In this day and age? I lodged a complain about the ongoing debit orders and I was advised the matter has been escalated and I will be contacted. To date, no feedback, nothing, if that is not worse: I get a dm asking me how they can assist me? Really? I want my money back NOW and this account closed NOW. Funny how easy it is to open an account but one goes through hell trying to close it. I am beyond ****ed at this point. The lack of accountability and urgency to customer queries is besides me yet they are quick to debit. Mind the typos, I am ****ed
132 replies
57 months ago
Mtn contract not happening even after calling, smsing, emailing and dming on Twitter
My contract ended in April, I sent an email requesting for the insurance to be cancelled but the contract was not. My account is debited every month yet I have been sending out communication for over two months asking for the contract to also be cancelled. I have called, they play a jingle and you hold close to 15 minutes. I have emailed, its an unending back and forth with no viable solution. I finally tried Twitter dms, to this day no feedback or a call or update but you watch them debit my account month end. The sad part is my credit score is being affected by these illegal debit orders and I incur bank charges for debit orders that bounce. Their complaints department reiterates one message as if it's an automated bot and offers zero to non-existent solutions. Somebody please help me
0 replies
60 months ago
Zubair Devajee from Mr D is a star
My order was late and had to be cancelled. A gentle man by the name of Zubair Devajee called and assisted me with the query. He was fast and efficient and gave quick meaninful responses. Please promote him to Head of the Department already. His people skills are on a 100. Thank you for looking out for me Zubair.
0 replies
67 months ago
Lance/Lonce from Markham Menlyn
Lance/Lonce from Markham Menlyn is the best
53 replies
67 months ago
No assistance for a claim
Been running around like a mad chicken to find an IMEI number on a phone I was mugged at gun point for. What reasonable person keeps phone box for over 2 years and claim slips?
53 replies
84 months ago
Amazing service from Quentin at Pinnacle Marketing
Amazing service from Quentin Pienaar who assisted me by changing my address and surname to the correct details today. Big ups to him for his friendly service.
0 replies
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
4 (44.44444444444444%)