CM
Christina M
Active since Jul 2019
19
Reviews
0
Industries
Reviews
19 reviews6 months ago
Badddd Service
I bought clothes online and went to exchange at Clearwater. I was told to take something else for the credit difference that I had, I told the cashier and supervisor/manager that I don’t want anything else and would prefer to get my change. To my surprise I was told that they can’t give me my change because I do not have a receipt. Firstly if Legit requires a receipt for exchanges or refunds for online orders they should print those and include/send it with the order. I suggested to email a copy and was told they don’t have a printer. I had to leave with my clothes because I was not prepared to take something I was not planning to buy and have waisted my time and petrol coming to this store. This is not good service and we deserve better for the value of money we spend in this store. Legit you e lost yourself a customer, I do not spend where I’m not valued as a customer!!!!
0 replies
9 months ago
Very Disappointed with Nedbank Car Insurance service
I would like to express my deep dissatisfaction with the handling of my motor vehicle claim, and to formally raise a complaint regarding damage sustained to my vehicle while under your care. I was involved in a car accident on 26 May 2025 and promptly logged a claim with Nedbank a few hours thereafter. As the car was still driveable, I drove it home. A tow truck was later dispatched to collect the vehicle from my premises. The car was inspected at home, and a report was left behind. The vehicle was subsequently booked for repairs at BMW Northcliff ARC. However, upon collecting the vehicle after the repairs, I immediately noticed a dent on the car that was not present either after the accident or prior to the tow. When I raised the issue with the ARC, I was informed that the vehicle arrived in that condition. I immediately contacted Lerato Mthembu, the Nedbank consultant handling my claim, via email but to date, I have not received any response. I also called and spoke to another consultant who assured me that the matter would be escalated to the assessor. Unfortunately, I have yet to receive any feedback or update. It is incredibly disheartening to be subjected to such poor service, particularly when I have fulfilled my obligations by paying for comprehensive insurance. I am extremely disappointed that no one is willing to take accountability for the damage caused to my vehicle while it was in your care.
0 replies
10 months ago
Poor service, Miscommunication and Loss of Booking!!!
I'm disappointed and frustrated with the poor level of service I received from AfricaStay regarding a trip that was booked for seven ladies in November 2024, scheduled for travel from the end of June to early July 2025. Our booking was handled by Cheyenne, who initially assisted us well. However, a week before the travel date, I unfortunately lost my aunt, and her funeral was scheduled for the same Saturday we were due to depart. I immediately contacted Cheyenne to request that my portion of the trip be postponed by one day to Sunday. She agreed and assured me she would make the necessary arrangements. To my dismay, on Friday afternoon just a day before the original departure Cheyenne contacted me to inform me that the Sunday flight was fully booked and there was no seat available for me. Despite this, she once again reassured me that she would assist in postponing the trip to a later date, provided I submitted my aunt’s death certificate, which I did promptly. However, on Monday I received an email from her stating that my trip had been canceled entirely and that there was nothing more she could do. I was shocked and disappointed by the lack of empathy, planning, and professionalism displayed, especially during such a difficult time for me especially given the reassurances I had been given. To make matters worse, I later learned that the hotel management in Zanzibar where we were booked to stay, confirmed that he was aware of my situation and was willing and able to assist with the postponement of my booking. However, Cheyenne had never followed up with him to confirm my new travel dates. Due to this lack of communication, and because the hotel’s booking system is linked directly to the Zanzibar government, the booking was automatically cancelled as I had not checked in on the scheduled date. Once this happens, entry into Zanzibar is no longer permitted under that booking. In short, Cheyenne’s failure to act timeously and communicate effectively with the hotel has now resulted in me forfeiting close to R20,000. This is an unacceptable loss, caused not by my own actions, but by the negligence of the agent. I find it unacceptable that I now stand to forfeit nearly R20,000 due to poor communication and failure to deliver on multiple assurances. I trusted AfricaStay to provide reliable support, particularly when unexpected circumstances arose, but instead I was let down when I needed help the most.
53 replies
15 months ago
Vodacom is a ripoff!!!!
I have a contract with for the past 2years. Last year I started experiencing connectivity problems and I called the customer support several times. Around October or November when I called, I was told that my contract will be ending end of November if I don’t renew it’ll go on a month to month basis. Then in December I’m debited almost twice my usual monthly payment and when I query Vodacom I’m told the contract has now gone into normal amount which is why I’m debited so much. Firstly, no one told me that this contract’s normal amount is and I also have another contract with Telkom which expired about a year ago and it’s on a month to month basis and I’m still paying more or less the same amount. Why is vodacom doubling it monthly payments and why is that information not communicated to clients???? I disputed this ripoff amount and now told I cannot cancel my contract until I agree to be ****** by Vodacom. I am prepared to pay what I normally pay and cancel this contract immediately. These service providers take their customers for a ride!!!!
162 replies
27 months ago
Pathetic service
On Saturday 03 Feb 24 I bought an all-in-one bundle online and paid via my bank app. My bank account was debited; however, my bundles were not credited to my number. on Sunday 4 Feb I contacted Cellc's customer service and spoke to Ntokozo Vilakazi who told me that I failed security questions, and she was unable to assist me. My question to her was so what do we do now, because I'm not prepared to lose my R149, and she was unable to respond. I then requested to speak to a manager and spoke to Hloniphile who also told me that I have to go to my bank and obtain a purchase reference and time. I was not prepared to go stand in long queues for the purchase that went through my account. On Monday 5 Feb I called Payfast who could locate the payment and confirmed that the funds were forwarded to Cell C, which was sent to Cellc customer service. To date I have not been credited with my purchase and now understand why lots of associates have left CellC because this is pathetic!!!!
58 replies
35 months ago
Pathetic service
I submitted my request to transfer my RA to another fund manager on the 11 April 2023, and was advised that this request will take 20 working days. To date it's still not finalised, and I'm told by Gugu Mbuli that their payments department received an influx of payments and are unable to finalise some of the instructions. I don't understand why Discovery's capacity issue is becoming mine. I'm waiting for Jonathan Wagner to give me a call and hear what he is going to say to justify this unacceptable service.
53 replies
35 months ago
Customer service is pathetic!!!!
I'm in the process of switching my bond to another bank, and they have requirements that must be met by the current homeowner's insurer. I sent ABSA an email on the 3rd May advising them of the request, and only got the response from Susan Chwaile on the 19th May referring me to ABSA's terms and conditions. However, the request was not only for the terms and conditions, so they didn't even bother to read and understand the request, instead they just referred me to the terms and conditions. I had to send another request which will also take about 3weeks to get a response. The transferring attorneys are waiting for this information and this is keeping the process.
159 replies
36 months ago
Customers being exploited for the banks issues!!!
I initiated a cash send to someone and when they tried to withdraw it, cash didn’t dispatch out and I had to initiate another one. Both cash send transactions were charged . I then went to dispute the transaction that failed and got the sms that my dispute was successful. However, the charge for the failed transaction was not reversed. I submitted a query via WhatsApp and was helped by Fisiwe who advised me that the charge will not be reversed because I can withdraw cash, which I responded that my request at the branch was to reverse the transaction as I had to re do it and was charged for it. He/she tells me that I must wait 30 days for my money to be reversed!!! This bank is exploiting us for issues caused by them and customers must pay for them or wait long periods to get their money back. This is ridiculous!!!
53 replies
39 months ago
Inconsistent information
I called Standard for a vehicle insurance and got quoted on a car insurance on market value, and upon realizing that I called Standard Bank to review the quote as I would like to be covered on a retail value. I explained the reason for wanting a review and a 2nd consultant offered to assist. To my surprise he told me I was supposed to be given quotes from different underwriters in order to make an informed decision and he offered to assist. He gave me different quotes as promised, however, I was shocked to learn that Standard Bank car cover only have one access of 7k and I asked seven ram times if that information is correct as other insurers have various premiums with various access, and he said he was sure. He then quoted me several covers and I requested for the quotes to be emailed to me. When reviewing the quotes I noted that what he offered on the phone under Standard Bank cover is different to what is on the quote and guess what I’m again quoted on the market value and not retail value as requested. Not sure if these consultants are knowledgeable or it was just bad luck. Firstly I’m not given options to choose from so basically the consultant chose for me, secondly I request for the amendment and find myself in the same position and not getting was quoted on the phone. How do I even consider to use these services if the information given is not consistent and how it should be given.
56 replies
39 months ago
CARTRACK DOESN'T CARE!!!!!
I'm so disappointed with CarTrack. I traded in my old car and called Cartrack to advised them of this and told them I want to continue with my account. I was told I need to pay R800 to install a new device in my car and was told that they must remove the old device from my old car and re-install it in my new car. I was so surprised cause my understanding was that the tracking company will deactivate the old device and install a new one, hence the R800 fee. I've been driving a car without a tracking device because they can't get hold of the dealer. So why must I pay the R800 if they'll be using the same device from the old car, and while trying to get the old device, what about the safety of my car!! I'm actually shocked that tracking companies can put their customers in such danger!!!!!
60 replies
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5 Star
1 (5.2631578947368425%)
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1 Star
18 (94.73684210526316%)