CB
Clare B
Active since Jul 2019
19
Reviews
0
Industries
Reviews
19 reviews4 months ago
****med on Amazon.co.za
Two completely wrong orders delivered to me in less than two months, and I only orded a few items in total. Not only was delivery very slow in both cases, but in the first case I received a drill without a battery or charger -> when I actually ordered a corded one. Okay, I was compensated for that, but it messed up the birthday present that was planned for my husband. The latest one is worse. I ordered a bladeless fan in the colour white and delivery was so slow, intentional I think, so that I received it too late to return it and get the proper item in time for Christmas. What I received instead was a completely different, cheap looking, bladed fan, in a completely different shape with different features and it is black. What a ****! The Christmas present is ruined. The customer service simply gave me the option to return it for a refund and suggested I go buy myself the one I wanted offline. WELL Amazon.co.za, had I known this would happen, I would have looked for it on TakeAlot instead. They don't mess my orders up. Very disappointed in Amazon. Seems there's no control over what is sent out at all.
0 replies
4 months ago
Bravo TakeAlot!
Thank you! Unlike Amazon, you managed to deliver many items to me in time for birthdays and Christmas, on time and exactly what I ordered. Well done TakeAlot!
0 replies
4 months ago
Choose any other Fibre provider except FrogFoot
I have had a terrible experience with FrogFoot Fibre and there appears to be a major flaw in their system of service delivery. Placing an order with Afrihost for FrogFoot Fibre was a huge mistake. I placed the order 9 December 2025, with the understanding that the installation would take approximately a week. On the Afrihost website it specifies that orders placed on or after 12 December would not be installed until mid-January. I need the fibre urgently because I needed to cancel my Rain service due to poor signal, and was relieved to cancel my service with Rain after receiving an email from FrogFoot that they had received my order from Afrihost. The following day, I received this email from someone named Waughton Petro : Good day. Please advise if the Frogfoot equipment that has been installed at your premises is powered up and which LED’s are currently lit. Alternatively, please provide any additional information and images of the equipment in your reply. Thank you in advance. Frogfoot Provisioning Team. -------------- I rep**** the same day: Hi there I am a bit confused because there hasn't been an installation as yet. We have just received the modem. Please advise. Also please be so kind to inform me via this email or via whatsapp or call at (number removed) when someone will go to (address removed) for installation of the equipment because that is not my residential address, it is our airbnb property and we have guests. Sincerely, Clare --------------------- I received the this response in reply to my reply: Good day, Clare Bowen Please advise if the Frogfoot equipment that has been installed at your premises is powered up and which LED’s are currently lit. Alternatively, please provide any additional information and images of the equipment in your reply. Thank you in advance. Frogfoot Provisioning Team -------------------------- As you can see, that was the same message. And so I was even more confused. When I contacted Afrihost, assuming they were the agents and therefore the ones to sort it out, the lady on the other side was just as confused and said that she doesn't know who or what that is. At this point. Having been told that there would be installation within approximately a week, and having already received our modem from Afrihost, and in addition to the email I pasted above, I was sure that installation was imminent. Also because we ordered before the cut-off date. Imagine my shock when I received a phone call from a FrogFoot representative yesterday to ask me if installation on 13 January would suit me. I was absolutely gobsmacked and highly upset. I explained the damage that it would do to my business since I had already cancelled the Rain service, I begged, I pleaded, I got angry, I put the phone down. I called Afrihost who told me that they can do nothing about it because it's in the hands of FrogFoot and they are shutting down for the season. The FrogFoot representative called me back and asked again if I would like a slot on 13 January because they were filling up. This just made me even more angry. Nobody was able to assist despite their total mess up. She also sent me a whatsapp message asking me to confirm if I would like installation 13 January. After I had time to get over my upset and realise that I've been properly *****ed by FrogFoot Fibre. I rep**** that I would like the installation 13 January please. Here is the entire conversation showing just how professional the clowns at FrogFoot really are: [14:35, 12/17/2025] 🐸: Hi Clare. [14:35, 12/17/2025] 🐸: Should we slot you in or cancel the order , our slots are filling up for the 13th of January. [20:38, 12/17/2025] Clare: Slot us in. Thank you kindly. [08:05, 12/18/2025] 🐸: Hi Clare. I have cancelled your order as per your request [08:10, 12/18/2025] Clare: Between you and Afrihost, you put me in such a terrible position. I feel like I don't have an opinion here. Since you canceled my order, what am I supposed to do? This whole mess up was not my fault. [08:14, 12/18/2025] Clare: Who from your company assumed that I even knew there was a fibre installation done in the house previously? And why when I rep**** to Waughton from the provisioning team about being confused, did he not explain? [08:18, 12/18/2025] 🐸: Hi Clare. I have cancelled your order as per your request [08:19, 12/18/2025] 🐸: please provide your reference number that Frogfoot provided it starts with FRG [08:21, 12/18/2025] 🐸: You would have to place a new order with your service provider , the order has been cancelled from my side yesterday. [08:21, 12/18/2025] Clare: Did you see my screenshots above? [08:23, 12/18/2025] 🐸: I saw the screenshots , im not sure who that is who sent those mails. [08:23, 12/18/2025] 🐸: If you have no installation that means you require a full new install and that is what we have to assist you with , we are on a builders shut down and unable to assist this year as mentioned. [08:24, 12/18/2025] Clare: I was begging you for help yesterday and you didn't help me. Despite this mess up being the fault of your company. [08:24, 12/18/2025] 🐸: I have cancelled the order , i called you back maám asking if you are sure and you informed me to cancel and not phone you back. [08:25, 12/18/2025] 🐸: I informed you of the builders shut down maám. [08:25, 12/18/2025] Clare: Provide me with your full name please so that I can include it in my reports. [08:30, 12/18/2025] 🐸: please speak to Afrihost to assist with a new order and we will be more then happy to assist you maám. [08:34, 12/18/2025] Clare: You are refusing to give me your name? [08:35, 12/18/2025] Clare: No answer to my request for your name will be taken as a refusal and will be included instead. [08:37, 12/18/2025] 🐸: I have provided my name yesterday. [08:38, 12/18/2025] Clare: Sorry that I did not take it down. [08:38, 12/18/2025] Clare: Please provide it again [08:41, 12/18/2025] 🐸: I made contact with you yesterday informing you of all necessary information regarding your fibre installation , you shut the phone down in my ear the first time after not wanting to understand the builders shut down maám , I even called you back to inform you again and tell you that we can book you in if there is any cancelations earlier in next year we are happy to assist you. You were not very polite and told me to never contact you again and to cancel the order and then you shut the phone down in my ear again. Kindly inform Afrihost that you have cancelled your order and that you would like to place a new one. Once we receive that order we will make contact with you again and arrange a new date and time. Thank you for understanding Megan. 😊 [08:44, 12/18/2025] Clare: I'm not going to argue. I do not understand as you seem to assume. At this point all I want from you is you full name [08:45, 12/18/2025] 🐸: My name is Megan have a great day.
265 replies
5 months ago
Makro Sells ******* and has VERY bad return policies.
We purchased a set of pots that came as a special bundle. The pots claim to be Stainless steel, but within weeks they started to rust and stain. Due to health reasons we changed the *****s in the handles due to the rust, and we could have lived with that, but when the lids started to also rust, we returned the set to Makro. Weeks later we were told to come back, and instead of a refund or account credit, we were given a new set of the same pots. I was very unhappy about this, because I knew, it would only be a matter of time before they rust. But there was no negotiation. This was my only option. Take a new set of pots or nothing. We were told, that this was the decision of the supplier. Makro has no influence over that. What????? Well, we've had the new set for less than two weeks and already one of the pots has started to rust, this time the lid. The rest will follow. What utter ******* we were sold under the guise of "Stainless Steel". Makro, you love to sell junky stuff, especially on special. I should have learned my lesson by now. But you can be sure, that I will never buy another product from you. I can't believe that I wasn't even able to return this **** or at the very least, VERY LOW QUALITY "stainless steel" and receive a refund for it. I will shop at Takealot in future, because I never once have had an issue when returning items that dissapoint.
966 replies
34 months ago
Rain is restricting websites that I use? On what grounds?
Everything seemed okay until about a week ago, when our signal became terrible. Now there is a general improvement, but I've been told by one of their agents, that they have restricted some of the websites that I use. There are no grounds for this. What the heck? These are not ******* websites. I use them for my work. Telkom mobile connects me to them fine. Just take a look at this "smart" lady's email after I called. She didn't even have the common courtesy to call me back as she said that she would. Hi Clare, Thank you for contacting rain. As per our telephonic conversation, the website that you are accessing is restricted. A vpn is a convienent way to unblock restricted websites Please feel free to contact us for further assistance. Cheers rain South Africa There are several websites that are not loading, while the internet seems quite good for others. I've contacted Rain several times over the last week, and I'm very unhappy with the service I've received in general. I contacted them again after receiving this nonsense from this lady, to be told that the matter will be escalated. She was nice and all, sympathetic. But Rain, I don't have time to wait for this. I'm on a month to month and thinking of taking my business elsewhere asap if this isn't resolved today.
530 replies
42 months ago
Fraudsters
Beware of the Mondo call centre scam. An agent who called herself Fatima, sold an MTN LTE package to me, based on false benefits. She was not just misleading, she outright lied about the deal from the beginning and proceeded to process an order on my behalf, tying me into a 3 year fraudulent contract. She quoted me on a package that was uncapped, unthrottled, 100mbs upload and download speed at R399 on a 24 month contract, with 5 hour battery backup during loadshedding. In reality, the package that I received was 10mbs for 200g and 200g night-time, throttled after that (FUP), 36 month contract and the device has no battery backup. This was intentional fraud in order to make a sale. I have returned the device to MTN and requested a cancellation through the Mondo customer support centre. If someone phones you from Mondo offering you any deal, don't trust it. Rather go directly to the service provider and enquire there. Mondo, don't bother replying here. My next step is to report your company to ICASA.
1295 replies
48 months ago
FNB Customer support representative is excellent.
After struggling with chat help on the app, I called FNB customer care and was helped by a gentleman named Mpho. What a pleasant experience. He was clear, efficient, friendly, helpful and informative. I left the call understanding what had happened with my banking, and with a whole of new info and understanding of how the app works. That's customer service excellence!
134 replies
53 months ago
Sportsman's Warehouse online service is fantastic!
I had the best online shopping experience at Sportman's Warehouse. It was easy to find what I wanted, easy to order, easy to pay and delivery was really fast. My order arrived very carefully and securely wrapped. I live in Table View, Cape Town, so special thanks to the team involved, 5 star service!
0 replies
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10 (52.63157894736842%)
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