RZ
Ruth Z
Active since Oct 2019
50
Reviews
0
Industries
Reviews
50 reviews1 month ago
Discrepancy in My Vodacom Bill and Misleading Information
Good day. I would like to bring to your attention an issue I am experiencing with my Vodacom account. On 27 February 2026, I took out a contract for two devices at Eastgate Mall. Before signing the contract, I asked whether there would be any additional charges beyond what was discussed, and I was assured there would not be. I was only required to pay an activation fee for the SIM card and the phones, which I paid on the day. The representative at Eastgate Mall advised me that once my data or airtime finishes, I do not need to top up through Vodacom. Instead, I could top up myself if needed, or wait for the new month if I choose not to. Based on this, I was expecting my monthly bill to be around R1037.96, as was indicated on the paperwork I signed. However, I have received a bill of R1435.87, which is significantly higher than what was initially presented to me. This discrepancy is very disappointing, especially considering I was misled about the charges. Had I known the actual costs, I might have opted for Telkom instead as I have taken phones with them twice. I contacted Vodacom customer service to request a breakdown of my bill. I was informed that I am being charged for data and minutes allocated to me, which contributes to the higher amount. Additionally, I was billed twice for R90.00, which is incorrect, and I have to pay for someone's mistake. Please review and rectify this issue. My expected monthly bill was supposed to be R1037.96, as advised by Torrence/Terrence Mabato at Eastgate Mall when I signed up. I chose Vodacom because I believed it would be within my budget, but this unexpected increase is now putting me out of my financial comfort zone. If this issue is not resolved promptly, I will have no choice but to escalate this matter to ISPA/ICASA. I appreciate your prompt attention to this matter.
159 replies
1 month ago
Cancellation
Hi Team, I hope all is well. Can someone give me a call from the cancellation team, please? No one has responded to my e-mail, and I just joined. C-65709134
901 replies
1 month ago
Good day, thank you ...
Good day, thank you Claire Nadioo for the awesome service.
53 replies
4 months ago
Adaan D
Adnaan D,thank you so much for your delighted customer service. God bless you with great opportunities. People like you makes us to be loyal to your organization.
0 replies
10 months ago
Thank you very much for the excellent service, Jacob Matlala
Thank you very much for the excellent service, Jacob Matlala. Well done!
56 replies
10 months ago
Lacking of understanding
Good day, I hope this message finds you well. I am quite disappointed with the service I received today. Yesterday, I contacted your office to file a claim on behalf of my father regarding a leaking geyser. I forwarded an email from my father granting me access to handle the claim. I was advised at that time to ask my father to write and sign a letter in PDF format, which I requested him to do. However, this morning, I was informed that the submitted documentation was insufficient, and that my father needs to complete a specific form. I explained to the representative I spoke with today that the instruction I received was to submit a letter, not a form. Had I been advised of this requirement yesterday, I could have arranged for my father to provide the necessary document earlier. My father is elderly and not fami**** with sending emails, and she needs assistance from a neighbor to write the letter. The representative I spoke with seemed unable to offer any solutions, despite my attempts to clarify the instructions I received previously. I requested to speak with a manager, but the call was transferred and then disconnected before I could speak with anyone. The geyser continues to leak, which could cause further damage, yet it seems that no one is addressing this urgent issue. I am also unsure whether the transfer to a manager was actually made, as I was disconnected. My policy number is P071310003598. I would appreciate your urgent attention to this matter. Thank you.
0 replies
11 months ago
A huge shoutout to Busisiwe Mabizela for her incredible service! From the moment I reached out, she was always there, calling me back whenever I needed her and even going the extra mile to follow up
A huge shoutout to Busisiwe Mabizela for her incredible service! From the moment I reached out, she was always there, calling me back whenever I needed her and even going the extra mile to follow up. Her passion truly shines through in everything she does! Let’s give that amazing lady a Bell’s! 🎉✨
58 replies
12 months ago
I would like to express my gratitude for the great service provided by Moses Mokoena
I would like to express my gratitude for the great service provided by Moses Mokoena. Thank you!
58 replies
13 months ago
VOX26417723- Shocking Service
Vox when are fixing my mother's connection? Week 2 of no connection. You provided with incorrect info that Frogfoof had an outage last week due to cable theft,meanwhile everyone in my street using Frogfoot has been connected all time.I am learning that Frogfoot has no techs on weekends to attend the issue. My mother works Mon- Fri and what must she do in the mean time? You are unable to manage customer expectations. We are the one who has to follow up and as an ISP you are mute. What time of customer service are you running.?Such an embarrassment.VOX26417723
159 replies
15 months ago
Bad Service
I have joined Mr Price and I received an SMS that my insurance for lost card protection will be cancelled and I have not even requested cancellation. I have send emails no reponse. I have tried contacting them and lines are always busy. Please re-tract that cancellation as I did request for any.
53 replies
Review Distribution
5 Star
21 (42%)
4 Star
1 (2%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
28 (56%)