JH
Jacqui H
Active since Mar 2020
30
Reviews
0
Industries
Reviews
30 reviews10 months ago
VODACOM CHATZ CONNECT TECHNICIAN DOES NOT LEAVE MUCH TO BE DESIRED
Vodacom We are unable to reach head office of Vodacom and to let them know the ordeal we have had after upgrading our phone. The phone was upgraded at Vodacom Greenstone Mall during the week. and we went back on Saturday to have the information uploaded from the old phone to the new, the technician was not available so we went across to Vodacom Chatz Connect at 11H00 on Saturday 07th June 2025. The technician Tumelo assisted us. We paid our R200 for the upload in cash, as they don’t accept card payments for that service. We checked in several times during the course of 6 hours, as the process was taking long. We went back an hour before the store closed and had to wait an hour for Tumelo , who (claimed to be the technician ) to return to the shop before we could get an answer on how far the upload was. It still was not finished by that time with only 5% left on the old phone. (we cannot understand that should he have seen the battery was low that he would not have charged the old phone ? ) So leaving Vodacom chatz at 5pm truly disheartened, and tired after 6 hours waiting, and then having to race home because the battery was at 5% on the old phone, in fear of having to start all over again we are not at all amused by the service. On Sunday we went back to Vodacom Chatz connect and demanded our R200 back and went to Vodacom Greenstone around the corner as their technician was in and could assist. It was discovered that the sim card was left in the old phone and not inserted into the new phone, which left us spending a further 2 hours in the shopping center to have that rectified. Is Tumelo from Vodacom Chatz Connect a technician? This ordeal leaves me quite uncomfortable knowing that my phone was in that shop for 6 hours. Also unattended when we arrived back at the shop an hour before they were closing An enquiry into this matter and feed -back would be appreciated
53 replies
14 months ago
SICK AND TIRED OF INCOMPETANCY
STANDARD BANK ASSET AND VEHICLE FINANCE Firstly there has been no resolve from your side since 2019 and all queries have been fobbed off to your debt collection department of which you keep changing and have had many you are in breach of contract and 5 years later having explained to the people you choose to communicate with your clients has been nothing short of nightmare. Our facts are all in line, and we have endless emails to prove same We even went to your head office but to no avail latest email we went to your designated debt collection Hello Kgotello, I have now given you two numbers to call that work perfectly as we receive calls all the time. 071 838 8981 and 082 202 8275. This seems to be going the same way as usual with your company, all I receive is that your arrears are R430,23 WHAT ABOUT MY QUERIES AS BELOW 1 TO 9 ?????????????????? I have paid extra amounts to satisfy the total SO CALLED arrears which should not be there due to an arrangement made during the COVID ERA and a new arrangement was put in place and the repayment amount was increased to R5 433.97 on which I have not missed a payment. But be it as it may, I have paid an EXTRA amount which is over R7 000,00………!!!!!!!!!!! What about the three reductions in the prime rate????????? And all the other questions asked.???????? Ombudsman and viral and legal, here we come. If I do not hear from you today, regarding all the queries and NOT just your alleged arrears you will force me to ensure satisfaction any LEGAL way I can. I RESERVE MY RIGHTS IN THEIR ENTIRETY Hello Kgotello, I have now given you two numbers to call that work perfectly as we receive calls all the time. 071 838 8981 and 082 202 8275. This seems to be going the same way as usual with your company, all I receive is that your arrears are R430,23 WHAT ABOUT MY QUERIES AS BELOW 1 TO 9 ?????????????????? I have paid extra amounts to satisfy the total SO CALLED arrears which should not be there due to an arrangement made during the COVID ERA and a new arrangement was put in place and the repayment amount was increased to R5 433.97 on which I have not missed a payment. But be it as it may, I have paid an EXTRA amount which is over R7 000,00………!!!!!!!!!!! What about the three reductions in the prime rate????????? And all the other questions asked.???????? Ombudsman and viral and legal, here we come. If I do not hear from you today, regarding all the queries and NOT just your alleged arrears you will force me to ensure satisfaction any LEGAL way I can. I RESERVE MY RIGHTS IN THEIR ENTIRETY Brian Herzfield
162 replies
19 months ago
No after sales service
WITHOUT PREJUDICE WE RESERVE ALL OUR RIGHTS IN THEIR ENTIRETY 1ST FOR WOMAN CAR INSURANCE I am writing to express my extreme dissatisfaction and concern regarding the 2 amounts taken from our account being R1 260.50 each on Sunday 06/10/2024. Furthermore we request a copy of the recording held between the sales agent and ourselves. Our first request was that we do not wish to speak to a call center agent given our past experiences with other insurance companies that have helped themselves to wrong amounts and double debits, therefore needing to speak to an agent with experience and understanding. Our trust was built when the agent firstly assured us that she would send her details via email on the day we spoke, so that we have her name on file for reassurance purposes. She re assured us that being an employee of 1st for Woman car insurance for many years and holding a high ranked position , she herself understands our concerns and she would handle the debit order instruction of R1 260.50 to ensure a smooth and correct transaction. Taking two separate amounts of R1 260.50 may be constituted as ***** We demand an immediate explanation for this, and confirmation that measures are taken to prevent such incidents in the future to protect clients of 1st for woman car insurance Failure to respond promptly and satisfactorily will lead to us exploring further action , including filing a complaint with the relevant authorities.
53 replies
25 months ago
DISTRUST
Dear Road Save Team, I am writing to express my absolute disappointment and frustration with the recent interactions I've had with your marketing agent. Despite providing my contact details and email address, and even going as far as sharing my banking details as requested, I have yet to receive the promised link to fill out my medical history with your company. This experience has been incredibly concerning and unprofessional. Not only have I entrusted you with sensitive personal information, but I have also dedicated my time and effort to comply with your requirements, only to be left in the dark without any communication or follow-up. The lack of responsiveness and accountability from your end is unacceptable. I have attempted to reach out through various channels, but it seems impossible to get hold of anyone from Road Save to address this issue. I urge you to take immediate action to rectify this situation. I expect a prompt response with a resolution and an explanation for the mishandling of my information and the failure to fulfill your promises. If this matter is not addressed satisfactorily and promptly, I will have no choice but to escalate my concerns legally I trust that you will treat this matter with the urgency and seriousness it deserves. Sincerely, HJ HERZFIELD 0822028275
0 replies
25 months ago
********* PRACTICE
On the 22nd March 2024 I approached AA Cellular repairs & Accessories for a protective glass cover for my Samsung Galaxy A51 and the African lady assistant wanted to charge R300 Yet a week prior to that I had a protective cover put on my Samsung Galaxy S20FE and was charged R150 by the young male assistant On questioning the female assistant as to why she was charging more for this phone than the other she said the phones were different sizes. Great chance she took!! I then showed her that both phones were exactly the same size . I take great offence when someone tries to cheat me and be little me. This lady should be taken to task and the company should not allow deceit. Centurion Mall should also be aware of such practice going on in the mall which could well give the mall a very bad name
0 replies
25 months ago
UNSATISFACTRY SERVICE
Head Office Mugg and Bean Subject: Dissatisfaction with Staff Training and Payment System Malfunction Mugg and Bean Centurion Mall I am writing to express my deep disappointment regarding the recent experience my husband and I had at your establishment on 22nd March 2024. Our visit to Mugg and Bean, which is usually a delightful experience, was marred by significant issues that need urgent attention. Firstly, I would like to address the inadequate training of your staff. While waiting for our order, we observed a distressing incident at the table next to us. A lady, who seemed eager to treat her mother to lunch, faced immense embarrassment when the payment machine repeatedly rejected her card. This led to her mother having to use cash from her purse to settle the bill. Such a situation could have been avoided if your staff were properly trained to handle payment system malfunctions and assist customers promptly and courteously. Furthermore, when it was our turn to pay, we encountered the same problem with the payment machine. Despite notifying the waitress, she appeared clueless about how to resolve the issue and merely shrugged her shoulders, leaving us feeling frustrated and embarrassed. It was only after consulting with the manager and paying in cash that we could conclude our meal. I was shocked to learn from the manager that the payment system often fails to work in certain areas of the restaurant. This begs the question: why hasn't this information been communicated to all staff members, and why are customers not informed beforehand about potential payment system issues? As a loyal customer, I have never experienced such a level of inconvenience and embarrassment, and witnessing other patrons go through similar ordeals only compounds the frustration. It is imperative that immediate steps are taken to address these issues to ensure a seamless and pleasant dining experience for all customers. I urge you to: 1. Conduct thorough training sessions for your staff on how to handle payment system malfunctions and provide them with clear protocols to follow in such situations. 2. Ensure that all staff members are aware of any technical issues with the payment system and inform customers beforehand to prevent unnecessary embarrassment and inconvenience. 3. Implement a system for regular maintenance and testing of the payment systems to minimize disruptions in service. I trust that you will take these concerns seriously and take proactive measures to improve the overall customer experience at your establishment. Your prompt attention to this matter would be greatly appreciated. Thank you for your understanding and cooperation. I look forward to hearing from you soon regarding the steps taken to address these issues. Sincerely,
0 replies
25 months ago
MOST UNPROFESSIONAL SERVICE
Customer Relations Department Vodacom Head Office Vodacom Corporate Park Vodacom Boulevard Midrand 1685 UNPROFESSIONAL SERVICE FROM VODACOM CENTRION MALL Formal Complaint Regarding Extremely Unprofessional Service at Vodacom Centurion Mall on 22nd March 2024 Dear Customer Relations Team, I am writing to bring to your immediate attention the highly unprofessional and concerning experience my husband and I encountered at Vodacom Centurion Mall on 22nd March 2024. The service we received from an assistant named Patrick was not only unacceptable but also deeply troubling, prompting me to escalate this matter to the highest level within Vodacom. Our visit to the store was for the purpose of seeking assistance with upgrading our cellular phone. From the outset, Patrick's demeanor was overbearing and inappropriate, marked by excessive joking and unprofessional comments. This behavior was not only distracting but also indicative of a lack of respect for customers' time and needs. Despite this initial discomfort, we proceeded with selecting a phone and inquiring about our approval status. Patrick confirmed that we were approved based on our long-standing relationship with Vodacom and asked us to pay R150 for the upgrade. We specifically asked about the time required for data transfer as we had urgent medical appointments at Waterfall Hospital for my husband's blood tests. Patrick assured us that the transfer would be quick and even offered to expedite the process by taking us to the Vodacom technical division. However, after making the payment and waiting for the paperwork, we were instructed to go and have coffee at Mugg and Bean while Patrick prepared the documents for us to sign. Despite her assurances of a swift process, an hour passed with no sign of Patrick or the necessary paperwork. When we returned to the store, we were shocked to find Patrick casually eating an apple and displaying a dismissive attitude towards our urgent need to complete the transaction and leave for the hospital. To our astonishment, Patrick then informed us that we needed to pay an additional R9000 for the new phone, a stark contrast to her earlier assurances and a blatant breach of trust. When questioned about why she did not communicate this issue earlier by calling us instead of leaving us at Mugg and Bean, she offered no satisfactory explanation. We asked for our refund of R150 which we expected to be done electronically as we had paid by card. Immediately R150 was given back to us in cash from money Patrick was carrying with her. This entire ordeal reeks of unprofessionalism, dishonesty, and a complete disregard for customer well-being. As a long-time customer of Vodacom, I am deeply disappointed and disturbed by the conduct displayed by Patrick and the lack of accountability within your Centurion Mall branch. I am formally requesting a thorough investigation into this matter and expect appropriate action to be taken. This should include but is not limited to: 1. Providing a detailed explanation for the sudden change in fees and lack of communication. 2. Reviewing the training and conduct of staff members, particularly Patrick, to ensure adherence to professional standards and customer-centric values. 3. Offering a formal apology for the inconvenience, stress, and mistrust caused by this incident. 4. Refunding of the R150.00 in cash by Patrick and addressing any discrepancies in payment methods. I reserve all my rights in this matter and expect a prompt response within 14 days regarding the actions Vodacom will take to rectify this situation and prevent similar occurrences in the future. Thank you for your immediate attention to this urgent matter. I trust that you will handle this issue with the seriousness it deserves and restore my faith in Vodacom's commitment to excellence in customer service.
106 replies
31 months ago
THE MOST UNPROFESSIONAL SERVICE ENCOUNTERED
I RESERVE ALL MY RIGHTS IN ITS ENTIRETY This is my second e-mail to yourselves as there was no response from the first I am writing to express my profound disappointment and frustration with the level of service I experienced during my recent journey with Air France. I believe it is essential for your organization to be aware of the extensive inconvenience and emotional distress I encountered due to the cancellation of Flight [Flight Number] on the 12th of [Month] at 11:45 AM. To summarize the ordeal I endured, I had to endure a series of unfortunate events that began with an excessively long wait in an airport that was unreasonably cold for over three hours. The situation escalated when we were informed of a delay, forcing passengers to endure further discomfort while standing and waiting to board. Despite being reassured that the flight would eventually depart, we were ultimately informed around 1:45 AM that the flight was cancelled, and we were required to collect our luggage and seek accommodation. The subsequent challenges I faced were distressing. As a result of inadequate time to research and book a hotel, I had to rely on the kindness of strangers for assistance. The emotional toll of the situation, combined with the uncer*****y of finding transportation to a hotel, was incredibly stressful. I did not secure accommodation until 3:35 AM on the 13th September 2023, and by that time, I was fatigued and hungry. Furthermore, I was forced to check out of the hotel at 11:00 AM the same day, leaving me stranded in the hotel lobby until 4:00 PM, when I could proceed to the airport to queue for luggage check-in. This extended period of waiting in unfami**** surroundings added to the overall traumatic nature of this experience, which was particularly taxing for a 63-year-old woman like myself. It took me five days to regain a semblance of normalcy after the physical and emotional toll that this journey imposed on me. Such an experience is entirely unacceptable, especially when considering the significant inconvenience and distress it caused me. I understand that unforeseen circumstances can sometimes lead to flight cancellations, but I firmly believe that Air France should have handled the situation more effectively. As a loyal customer who has chosen to fly with Air France airline on numerous occasions, I expected better service and assistance during this trying time. Now on the 08th October 2023 I am wanting to change my flight, and this has now become another challenge and I am unable to get flight details on line in order to do this, and am told that due to the original flight cancellation, it is not possible to log in to the website with either the original flight details or the changed flight details. for return back to South Africa I kindly request that you take the following actions to address my situation seriously as not only is this a further inconvenience to myself but has also caused further costs in having to make international calls to sort this problem out to no avail. As was requested by Air France, compensations will be handled with the utmost respect and efficiency, this too has not happened . Not even a courtesy email to acknowledgement that my concerns were received. The lease that is expected from an international flight company as Air France :- 1. Provide a detailed explanation of the reasons for the flight cancellation. Offer a sincere apology for the inconvenience and distress I experienced. 2. Review and improve your communication and customer service procedures during flight disruptions. 3. Providing full compensation as a gesture of goodwill for the physical and emotional distress I am still enduring I trust that Air France will take this matter seriously and respond promptly. I value the reputation of your airline and sincerely hope that my feedback will contribute to improving the overall customer experience. Please respond to this e-mail within 12 hours of receiving it, and feel free to contact me at [+351 935 233 414] or on both the following email addresses [genleitao@gmail.com / jacquih@soxsa.co.za ] Thank you for your attention to this matter. I look forward to a prompt and satisfactory resolution. Sincerely, HESTER HERZFIELD
0 replies
31 months ago
WHO IS TO BLAME ?
I RESERVE ALL MY WRIGHTS IN ITS ENTIRETY INFORTUNATLEY I took out a health insurance with Dischem Health Insurance Jessica Baites the Manager at Dischem Health Insurance is aware of every frustration and lack of service I have encountered, so much so that I was given her cell number and was advised by her, that should I encounter any more difficulties to contact her . Was it to just keep my business ???? Now that Dischem Kaelo and Centrique have my business , why should there be any service commitment ???? How easy is it now to divert me to the Kaelo call center each time, which results in the same outcome. NONE COMMITTAL ! I have had to lay out extra money 4 times now to see doctors out the Prime Cure Netowork due to no care , help or commitment from this company to obtain numbers from their "App:" which is clearly not functional.This issue has been going on far to long. Jessica I believe then escalates the issue to Demi Jones who refers me back to the the "App" !!! Surely if a client is constantly having issues, then surely there should be some due diligence from the companies involved to assist the client. If I do not receive any assistance in the next 12mhours I will ask for compensation on the 4 doctors I had to pay which were out the Prime Cure Network and I will insist on receiving all my contributions back
131 replies
31 months ago
RELENTLESS FORM OF HARRASMENT
I am writing to express my deep concern and frustration regarding the ongoing issue I have been experiencing with Avbob and the continual messages being sent after this policy has been cancelled. As you are aware, there was a serious incident wherein Avbob debited my bank account for two consecutive months for a policy belonging to a deceased person and again after the policy had been cancelled .I was assured the matter had been resolved when I received an email from Avbob dated 18/09/2023, confirming the cancellation of these policies and explicitly assuring me that I would receive no further notifications in this regard. However, it has now become a matter of harassment with continual messages messages, the most recent of which was received at 11H12 on 22/09/2023. The message threatens that the policy will lapse, and I will lose valuable cover. This is not only contradictory to the email of confirmation that the policy was cancelled by myself, but also a blatant breach of the trust I had placed in the organization's commitment to resolving this matter of continual messaging. The time and effort that has been squandered on this protracted issue are nothing short of exasperating. These resources could have been far more productively employed in advancing the interests of my own company. The fact that I must now divert my attention away from my professional responsibilities AGAIN to address this issue is an affront to the principles of fair and efficient customer service. I must emphasize that I believe that Avbob should have already compensated me for effectively undertaking the role of rectifying this situation on their behalf. I demand an immediate resolution to this matter, which includes a formal acknowledgment of your mishandling of this case and a clear plan of action to ensure that no further harassment or unwarranted communications are sent to me. I have demonstrated patience and goodwill throughout this ordeal, but I can no longer tolerate this situation. The continued failure to address this issue adequately will compel me to take further actions to protect my interests. I look forward to a prompt and satisfactory resolution to this matter. You have my contact information, and I expect to hear from you at your earliest convenience. Failure to respond to this letter with a satisfactory resolution will leave me with no choice but to escalate this matter to the relevant authorities and seek legal redress.
0 replies
Review Distribution
5 Star
4 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
26 (86.66666666666667%)