CP
Chumile P
Active since Oct 2020
17
Reviews
0
Industries
Reviews
17 reviews13 months ago
Support service is up to zero!
I placed an order on UberEATS, Just after paying and the app was sending my order through that's when I noticed I used my work address and I was at home. I quickly went in to support to try change the address and the response was that it cannot be changed, I requested to cancel the order and all this was at a stage where the tracking was saying "processing order" so it had not been picked up. I called the store to no avail. I do take responsibility for my mistake, my issue is how it was handled by support. firstly even after I made them aware of the issue they refused to assist and later went on to say my order was "delivered", lying. Today I got an email saying I can't be refunded because I complained after 2 days, how? when I sent in a request for help on the day of the incident and the following day as well? now I am getting automated emails saying that I can't be refunded. The support service is just there to tell you to "go throw yourself off a cliff".
0 replies
16 months ago
Swift delivery!
I placed an order during the black Friday specials time however, my order was delivered on time and there were regular updates. The gentleman who delivers in Sasolburg Charles Laas was so friendly and patient with me. Keep it up!
0 replies
16 months ago
Zero customer care!
I placed an online order with Makro Vaal, my order was delivered 5 days post the said delivery date, and it still came incomplete, this is after I had driven to the store, several calls and emails with no response. I have embarked on another endless emails and calls journey to try and locate the rest of my order in vain. A person who was said to be the online departments manager took down my details and promised to follow up on the matter and get back to me but also that has not happened. I understand the items may have been delayed/misplaced by the courier company they are utilizing but the inability to update and assist their customers is insane. I am beyond frustrated as these are items I should travel with.
112 replies
17 months ago
Kindly refund my little money!
I placed an order on YST, I was told that 1 item is no longer available, I asked that I am refunded that money as I had to go look for that item elsewhere, this was on the 26th of November. I was told the refund takes 48 hrs. Today the 6th of December, 10 days later, I have not been refunded after several calls and emails to them I was told that the system is slow. YST is clearly for the rich, who are willing to forfeit money when items are not available or have enough money and time to make endless calls.
0 replies
24 months ago
Kindly pay back my R80.
I placed an online order with KFC and was confirmed by 12:19, at 13:00, I had not received my order, I then contacted Customer Service and I was told to wait or cancel my order if I like. 13:30, I called again and was told the order got cancelled. I wrote to the customer service again and have not been responded to or refunded until to-date. This ordeal cost me more money in phone calls than the actual food (which I never received) cost me. I don’t want to mention my employers time that I wasted in the process.
0 replies
36 months ago
Revolting system!
How I ended up spending R40+ of my personal airtime calling FNB to extend me the courtesy of withdrawing my OWN money from their eWallet service, which started by forcing me to open an Easyzero account first then being told by their outstanding consultants to put in and out my simcards only for me to end up not getting assistance at all. It’s sickening! I really feel for underprivileged and the elderly in such event’s because how could they even navigate such while we with resources are failing. FNB can go ahead and eat that R500 as long as they know that their standard is upto nonsense!
53 replies
38 months ago
A review is equivalent to a response.
This is my 2nd review on MTN in a space of 2 weeks. However it seems a review is equivalent to a response. The only time my 1000 emails are responded yo is after a bad review. I have been begging MTN to have me cancel my contract prematurely due to the shocking level of unprofessionalism they showed me and the amount of my time they were wasting. They finally provided me with a cancellation quote (post a review), I have settled it however my account is still not cancelled. (Holding thumbs they cancel it after this review). Worst service provider ever!
0 replies
38 months ago
IMPOSSIBLE!
I HAVE BEEN ATTEMPTING TO CANCEL MY CONTRACT WITH MTNSA BECAUSE THEY WERE NOT DEBITING AND IHAD TO MONTHLY DEPOSIT THE MONEY, FOR THAT INCONVIIENCE I REQUESTED TO CANCELL THE CONTRACT, INSTEAD OF PROVIDING ME WITH A QOUTE THEY ASK ME THE SAME INFORMATION THAT I HAVE SENT A 1000 TIMES. MY CREDIT SCORE IS GETTING MESSED UP. THEY STILL WONT ASSIST ME.
0 replies
50 months ago
Mislead at Clicks, Sasolburg
I visited clicks, Sasolburg to get a Kair serum for my hair. The price on the shelf was R55, when I got to the till it said R79, I told the cashier that in the shelf it says a different thing, her and I went to the shelf and there were 3 R55 price tags and not even a single R79 tag. She still insisted that I pay the R79. Poor customer service and misleading! 🚮
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
4 (23.529411764705884%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
12 (70.58823529411765%)